Intermountain Home Health and Hospice Reviews

OVERVIEW - 4.25
Came here during my lunch break to pick up a nebulizer for my daughter.

LOCATION - 4
They have a decent location along Redwood Road there in South Jordan. It is hard to tell though, in a moving vehicle which side is the main entrance. Just by pure luck and overshooting the entrance I picked the correct "Main Entrance"

PRICE - N/A
My insurance paid for the device, so I'm not sure, no doubt that it is outlandishly priced.

PRODUCT/SERVICE - 5
The nebulizer so far has worked fine. (Granted it is only the first day). I was given additional details on how to care for the device to keep it in running condition for its warranted five years.

POINTERS/PERKS - 5
Sign in at the kiosk outside the main entrance, because they won't bother to attend you if you don't sign in.

EMPLOYEES - 3
I wasn't too impressed with the woman that assisted me. I think her name was Christina. I first walked in and she told me I had to sign in at the kiosk. Then when I came back after filling out the information. I waited while she pulled up information (at least I assume she did, she never walked me through what she was doing). Then I was told to wait as another employee emerged from the back hall. Then they both disappeared with no information what where they were going or what they'd be doing, just a we'll be back. While she may have not been that great on customer service, she did a good job explain the use and care for the nebulizer.

My mother deserved better care. It makes me so sad that they didn't give it to her.

We had to get some medical equipment for our son. We were told we would be billed a certain amount. We thought that was the amount for the duration of the rental. It turns out that s what we were being charged per day. Our son improved and the doctor told us we could use the equipment for just a couple hours here and there if we wanted for the next couple of days, which we did. The order was discontinued a couple of days later, and we called to have the piece of equipment picked up. They couldn t pick it up until the next day. So when the bill came for way more than we thought we were going to be paying, we were confused. We called billing to see if they could work with us, but there was no compromise. I feel like it was their fault for not explaining to us what we actually would be charged. I would ve returned the equipment when the doctor originally said that our son had improved if I had known we were being charged per day. We got charged for an entire day because they couldn t pick it up even though the order was cancelled the day before.

Trying to get insurance approval, ordering devices, etc. is a nightmare with The Wheel Chair Shop. Everything I have ever ordered through them takes on average 6 months +!! Wether the insurance is Select Health, or Medicaid, I ve had the same problems. I have not heard one positive thing said about The Wheel Chair Shop in Utah s disabled community. Get organized, stay in contact with your customers, have some sympathy and communication. If I had a choice, I would use a different company.

Great service. Very professional and very knowledgeable.

Follows safety measure for covid-19. Staff is very friendly and professional. Very clean and neat!!!

They were good to work with but fairly slow in getting the simple item I needed. They didn't see that busy but I'm not sure what was going on behind the scenes. I just know I had to wait for about a half hour to get what I needed.

Was set up with service for an oxygen concentrator and portable unit yesterday. Erica was very nice and professional. She did an excellent job at explaining all aspects of the service. Kudos to Erica for representing IHC Home therapy so well.

Too many departments all saying different things. Their customer service was down for DAYS when I tried calling. Have had uncaring representatives talk to me who were too busy to take my call seriously. Need new staff who are actually trained in customer service and sales.

usually they are very good, but I have been calling for over 3 weeks leaving messages and not one call back. My son's wheelchair was starting to break when I first called and now I can not even leave the room with him in it , or he will fall out. SO completely frustrating.