Intermountain Healthcare, American Medical International Review

I called before going to make sure they took my insurance, I was assured they did and that my insurance would cover the procedure done. Now two months after the fact I got a HUGE bill saying nothing was covered! When I called to ask what the bill was about they said that was my fault and that I must not have checked before coming. Super frustrating billing department and frustrating random charges resulting in a huge unexpected bill! Not impressed.

Beautiful inside and always impressed by the friendliness of the staff. My toddler received hernia surgery here and needless to say I was very nervous! The procedure went just fine and the nurses went out of their way to keep my son relaxed, even letting him use their phone to watch cartoons while he got wheeled down to the surgery! I knew he was in good hands

The service depends 100% on the clinician you're seeing.

But whoever you see, you should know that no matter what anybody says to you, they can and will charge you whatever they feel like months later.

Doesn't matter if you paid "in full" up front, if you confirmed that you've covered all fees, double checked that there aren't additional facilities fees, other clinicians or service providers, or verified after your appointment that there are no additional costs.

They will still bill you whatever they want, whenever they want, and you'll somehow be on the hook for it.

It s unfortunate that they don't care about the patients emotional healing as much as they do the physical.
They only allow 2 visitors but only the same 2 visitors. How are people with kids supposed to choose which two kids get to come visit. The policies are ludicrous. They can't even give a good explanation as to why they can't be switched out. They are letting those same 2 visitors leave the hospital and be exposed to covid every time but a new visitor is going to up risks so much???
If you want to have your family separated and denied access this is the hospital for you, if not you should find a better hospital.

I understand the doctor is busy but I am too after 10 hours and 12 minutes one would think that the doctor would think it's time to grace you with his / her presence

Intermountain healthcare is a joke! The refused to work with my healthshare and double and tripled the amount they would usually charge because they weren't contracted with our insurance. They would only offer a once a year 5% discount for a cash payment. What a bunch of dirty, greedy, crooks!

My doctor requested a test in October and sent through two billing codes. The hospital only sent one code onto the insurance. I ve been calling since October along with my doctor since October to get the second billing code added so my insurance will cover the test and the billing department hasn t been able to help. They say I m not allowed to talk to the people who send the billing codes to the insurance. So I ll just keep calling forever? Because I shouldn t have to pay this bill and my doctor and insurance both agree with me. Incredibly frustrating and I will think twice before ever getting a screening test again.

Their financial department is the absolute worst. No one does anything they say. I called 7 months ago to get on an automatic payment, the gal never set it up, and thankfully for the first 5 months I paid well before the date I was supposed to set up and paid off more than I should. I then figured I only had a little left, it'll just come out in the automatic payment. Well, it didn't happen because the gal never set it up. And then they added 1,500+ to my bill without telling me. I called them and the first guy said it was a mistake and it was their fault, and he was sorry and he would get it back from collections and make sure it was the $300 or so that I originally owed. I called back a week later and he didn't set any of that up. I talked to the rudest gal and she completely didn't care that they had messed up so many times. She wouldn't waive the extra payment like the other guy did, and then she set me up on automatic payments. She then never told me that I had to go in and sign something else. And luckily I had a feeling I had to go check because not one of these people have taken care of me right. I looked, and I had to sign something for my payments to start. She never told me, she told me it was all done.

This is ridiculous. You are messing with peoples lives and money. I went in because I passed a kidney stone at work, and I haven't ever had one so they rushed me to the hospital because we didn't know what was wrong. I peed in a cup and they took a CAT scan and I was out in less than an hour. And I have paid so much money for this. By the way this is back in January and they are still charging me.

Y'all are ridiculous. And you need to train your people on how to deal with people. I work in customer service and y'all do not know how to deal with people. You are dealing with peoples lives and money and you should have some sympathy and actually know what you are doing, because every person I have talked to has been on a different page.

I am an easy going person, but the heartlessness and the lying and then over charging and the inability to take care of your people is astounding to me.

There are people you can hire to teach your people how to deal with customers, just give them a little lesson in the basics of how to be nice to humans. Also I mean just train them on how to use your system. Every single person I have talked to has told me something different. Every single person has forgotten to do something. But it doesn't matter to you does it?

In December of 2019 I visited the Intermountain Healthcare emergency room. While in the care of the staff, doctors and nurses I spent over two hours in a private room with very few visits. When I was visited by the attending physician, Dr. Nelson, his demeanor was very unprofessional, confrontational, and distrustful. I was diagnosed bipolar 2 disorder in 2018 and was between residences for several months before I moved in with family in Provo, Utah. With no established medical care in a new, unfamiliar area, I felt I had no choice but to visit the ER due to extreme depression and to make sure I was able to stay on stabilizing medications. I visited the emergency room to get an emergency refill on a non-narcotic prescription I have taken for years that I have been told not to stop taking because of its life threatening side-effects.

I recently acquired my medical records from my visit at Intermountain Healthcare. After careful review of the documents, I have found that Dr. Nelson lied about me on my medical records and his unprofessional behavior in the emergency room was discriminatory and based on a diagnosis that I do not have.

I asked to have my Lamictal prescription refilled as it is necessary to maintaining my mental health. He put in my medical records that I hadn't been taking it and he "advised against restarting it". I had not stopped taking it. I needed a refill because I was almost out and having a very difficult time. He told me to stop taking a life saving medication cold turkey. If I had stopped taking it cold turkey as he suggested, I would have been even more depressed, psychotic, and would possibly have seizures as well. If anything, he should have referred me to a physician who could help or sent me to an emergency mental health hospital for acute care.

Dr. Nelson is not a psychiatrist. In my chart, he wrote in an diagnosis for borderline personality disorder and claimed my behavior (being upset about not being able to have my life saving medication) was due to this disorder. He also claimed that I changed and fabricated my stories while I was there, implying in my chart that it was due to this disorder (one I do not have). I was not visited by a staff psychologist, social worker or other doctor who could have advised him on such a diagnosis. I have since received follow up care and I am feeling better. I don't have BPD. I have never been diagnosed with BPD. I have bipolar 2 disorder and OCD. His uninformed diagnosis reduced the quality of my care by other attending physicians and nurses. The treatment I received at the hands of Dr. Nelson left me feeling even worse than I had felt when I came in to the emergency room. He stated that I have BPD in these records and to my nurses to invalidate my feelings and reactions to what happened. This is blatant discrimination and disgusting behavior from a doctor.

I am concerned about the other patients that Dr. Nelson is seeing. If he treated me with such unprofessionalism based on a diagnosis that had no basis, he most likely treats other patients the same way or even worse.

*Copy of the complaint email I sent to Intermountain Healthcare

I DO NOT recommend visiting this hospital. I especially do not recommend seeing Dr. Nelson.

I tried to take in my husband who is bipolar and a danger to himself. But because he said he wasn t suicidal , they refused to admit him. The doctor and social worker were awful people to work with who clearly could care less about us.

On a positive note, the emergency room nurses and techs are AMAZING. Kind, caring, empathetic.