I've never heard of a doctors office dropping you as a patient for missing 3 physicals (especially when one of them was in 2020 when nobody was going for routine physicals because of COVID). I tried to book an apt with my PCP and they told me she is not accepting "new" patients and locked my access to the online portal. I would think a doctors office should notify someone if they no longer consider them a patient. Horrible.
The care is always good, but it has become a nightmare trying to reach Intermed! I have held as long as 50 minutes. How could a "new system"
be so inconvenient, slow and exasperating?
I am only giving them a 1 star because there is no option for a 0 star(s). My physician is amazing. This practice needs some serious help. This place is great if you like waiting over 10-15m on hold before you can talk to someone. Then they transfer you after you press 2 for an appointment. To make that appointment. Then wait another 8m. My husbands and I insurance just changed. At the front desk I filled out all the paperwork and gave them my new insurance info. Asked if they needed a photo copy. The receptionist said "You're all set". Two days later I get a call for billing saying they need my new insurance paperwork? I called back waited over 15m for billing to answer. Gave them my information again. Thought we were good. About 3 months later I get a notice saying "Your bill has been sent to collections"! Now I have a ding on my credit report for something I had no idea about. And it's all because of staff incompetence's. That's just the beginning. Once you are there, they can't wait for you ta leave. They rush you out the door. They don't fix or cure anything. Essentially, they're just a referral station. Stomach problem, referred to a Gastro. Foot issue. Referred to an orthopedic! If you need more than a band aid. You'll be referred to another practice, and still deal with Intermed. This is by far one of the worst places I have ever dealt with! Just like any BIG COORPERATION, their left hand has no idea what the right hand is doing. And you'll be the one too pay the price. Not them. They could care less about you and your financial or well being. You're just a number. Honestly, you are nothing but a number and a dollar sign here! I would 100% suggest a private practice or private physician. Stay away! You've been warned! I hope everyone at Intermed gets a chance to read this.
Have made getting a COVID test incredibly complicated. I get a better response from CVS or Walgreens, which is sad b/c neither is an actual health care provider. I can't see keeping my business with InterMed going forward. They don't put the patient first.
Intermed has fantastic doctors. I trust my doctor and others that I have seen. Over the last few months It has been very impossible to get someone on the phone and medical advice. I've been going to Intermed for years now and my entire family goes to the practice. I'm not sure what is going on with your contact system, but I do hope you resolve it soon. You cannot have admin staff answering your sick line.
Highly skilled staff. big BUT, same cost to see a doctor or nurse practitioner. They have an enormous staff and they have scheduling priority. THEY HAVE BEEN MAKING EXCUSES FOR YEARS ABOUT THEIR LONG WAIT TIMES ON THE PHONE. Doc visits are 15 min for a sick visit and 30 for a physical. The cost of care is higher here than other places. It is not personal in any way. I have been a patient for over 30 years and I am now at a small practice.
Intermed phone systems are terrible and the wait times are ridiculous. Returned calls take at least a day. Cannot talk to departments directly. Kept being loop between the main switchboard and no answer
systems
Always a short wait time. Never had to wait more than 5 minutes for anything. Staff is first rate and super friendly. And no, i don't work there, nor am I related to anyone that does! They are just that impressive.
The people at intermed, unlike some other places I've been really want to be there and help their patients. From the front counter to my doctor I feel as if staff genuinely want to help.
Zach Smith, my primary care doctor is awesome. I work in construction so I appreciate he can give me the info straight up without any overly soothing 'doctor talk' as I call it. I told him to talk to me like House MD does, shocking as it was he didn't know what that show was, hopefully he'll have watched my by the time I need a physical again in a couple years!
Their billing is an hellish joke. Should be illegal. You'll never know what you actually owe and they send it to collections even if you can easily pay if they'd just.... Notify you. Sadly my family will have to suffer with this poor administration because the doctors that work here are good.
intermed.com
