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The company's website was easy to navigate and had all the necessary information about their services. The car rental process was smooth, and I appreciate the option to choose from a wide variety of vehicles. However, I had a bit of a difficulty reaching customer support when I had a question, as there was a delay in their response time. Additionally, the car I rented was not in the best condition, and I had to deal with some minor issues during my trip. It would have been better if the vehicles were well-maintained. Overall, my experience with Intellacar was average. They have potential, but there are a few areas that need improvement to make it a truly exceptional car rental experience.