Intek Communications

Intek Communications Review

Reviews 13
3.1
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Reviews 13
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J
3 years ago

Technician was sent through Rogers to fix my fathe...

Technician was sent through Rogers to fix my fathers cable box. My father is in a long term care home. At 12:52pm the technician called. I was on another line and was unable to hang up in time to answer the call. I called back at 12:53pm to have the call ring and go to voice mail. I have been calling for 2 hours and have been unable to get the technician or any staff in the office. Talked to Rogers after the fact. They said the Technician canceled the call because 'No one was home'. My husband was waiting in the home for the technician as well as care home staff that were on site. Completely unprofessional. We talked to Rogers ahead of time and mentioned the repair was in a long term home which they understood. Technician clearly did not want to do the repair or enter the home.

Completely unprofessional.

D
3 years ago

This tech came and made my rogers service WORSE by...

This tech came and made my rogers service WORSE by playing a guessing game with my ROGERS fibre internet service. (removed a signal attenuator on a fibre fed line, now I have NO SERVICE he didn t even check to see if it was working) Parked in a no parking zone, left garbage on my garage floor, REMOVED equipment ROGERS SENIOR TECHS installed, lied and told me Rogers changed the signal without a call to Rogers head office....I had to make suggestions to help him trouble shoot( I told him three times Rogers said the lines to the house were fine) didn t check signal levels ONCE ( how do you diagnose a signal issue without checking the signal??) and just walks away mid conversation....
Rogers should be embarrassed to have INTEK as a contractor.
This tech didn t FIX ANYTHING.. just made things WORSE!!!
Service call was for today 8-10am, truck 611.

W
4 years ago

the service technician ran the internet cord throu...

the service technician ran the internet cord through the pipe in my garage so far through that he lost the end he needed to connect to. he had to call his supervisor to come and rescue the day. I was first appointment at 8am and it took them almost two hours!! just to set up internet.

R
4 years ago

I am sick and tired of having this truck parked in...

I am sick and tired of having this truck parked in front of my house. How about you? Should these trucks be parked in a yard like Bell Canada or do you love waking up to BEEPERs going off in the wee hours of the morning and late at night. DO NOT SUPPORT ROGERS!!!! if you have this headache as well go to Rogers or Intek to lodge a complaint or if you want to look up your local politician and get them against commercial vehicles in your neighborhood.

Intek Communications

Intek Communications

3.1