This is the worst company I have invested my money with so far. They never pick up the phone, it is imposible to get in touch with them, the only people who answer are the sales people!!! So if you are a broker and buying their product you get help, very disrespect-full for the clients who need to transfer money, etc we had questions, you dont know if the received fax. Don't do business with them. The worst!!!!!
Worst customer service ever. Remained on Hold for over one hour attempting to speak with a representative about an existing annuity.
Finally left my number and the callback did not happen. Same experience next day. Still waiting!
Good customer service. Helped my family a ton during our difficult time.
They were very nice and knowledgeable the only issue was I was put on hold for 27 minutes!!!
Have called twice in regard to a check being issued in my late husband's name and the forms required to get the check issued in my name. Both times was on hold, and after a message that I could leave my number and "not lose my place in line" they never called back. Their phone tree is also the worst I've ever encountered.
UPDATE! I have raised the review to 3 stars. I found an email address on their site, tried that, heard back quickly and then finally got a phone call, which dealt with the issue. A couple days later I got another call, apparently in return to my original call several days before.
It almost seems like they purposely make it difficult to contact them or make headway on the tedious paperwork. There seems to be an alignment of interests: the less efficient their processes are, the longer they can hold on to your money without paying out.
Worst customer service ever. I think they have one person working there who works 1 hour a day. I sent emails, left voice mails, sat on hold for hours...still waiting......
