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4 years ago

They should fire of the staff at the Embassy Suite...

They should fire of the staff at the Embassy Suites Sarasota and start from scratch. A three night stay this past weekend was a disaster from the moment I made reservations in the spring. The staff there is incapable of making decisions. The General Manager, John Tanner is incompetent and incapable of overseeing a staff greater than one person. He is clueless and will threaten you and lie to your face. Myself and over 50% of the guests this weekend couldn't believe the problems we encountered multiple times a day and the multiple excuses we received. I'm not sure Innisfree Hotels just doesn't care or what their problem is. The hotel had been open two weeks and it was their first weekend fully booked, and there was nobody onsite that was remotely capable of doing anything except apologize and give excuses. I was in line with a guest staying there from Hilton Corporate offices, and they could not believe how poorly run the hotel is. Pretty sad if you ask me.

About Innisfree hotels

Innisfree Hotels is a leading hotel management and development company that has been providing exceptional service, guest satisfaction, and return on investment for over three decades. The company was founded in 1985 by Julian MacQueen, who had a vision of creating a hospitality brand that would offer guests an unforgettable experience while also delivering strong financial results for investors.

Today, Innisfree Hotels operates more than 20 hotels across the United States, including properties in Florida, Alabama, Mississippi, Louisiana, and Colorado. The company's portfolio includes a range of hotel types from luxury resorts to select-service properties.

One of the key factors that sets Innisfree Hotels apart from its competitors is its commitment to sustainability. The company has implemented numerous eco-friendly initiatives across its properties such as energy-efficient lighting systems and water conservation programs. In addition to reducing their environmental impact, these initiatives have also helped the company save money on utility costs.

Another area where Innisfree Hotels excels is in guest satisfaction. The company places a strong emphasis on providing personalized service to each guest and ensuring that their needs are met throughout their stay. This focus on customer service has earned Innisfree Hotels numerous awards over the years including TripAdvisor's Certificate of Excellence.

Innisfree Hotels also offers comprehensive management services for property owners looking to maximize their return on investment. These services include everything from revenue management and marketing to human resources and accounting support.

Overall, Innisfree Hotels is an industry leader in hotel management and development thanks to its commitment to sustainability, guest satisfaction, and financial performance. Whether you're looking for an unforgettable vacation or seeking professional management services for your property portfolio - Innisfree Hotels has got you covered!