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Bad service. Wearing 2 hours of driving to repair ...

Bad service. Wearing 2 hours of driving to repair my computer with them, will know the day after they can not repair it in Denmark and that I should go to their warehouse in Sweden ?. Do not recommend this company.

Danish department of Infocare have just tried to m...

Danish department of Infocare have just tried to make a customer with 3year premium warrenty(3 year Onsite - next businessday) pay for a display error (broken connector or display) on a 4 weeks old PC. I try to have my customer contact the service-provider themself, and because this was a female consumer, rather than a seasoned technology expert, they told her she had to pay for the parts, transportation and for the swap.

This was the last straw for me, so now I have drive to the customer and pick up the PC's and hand it in to a carry-in service(Do I need to mention it WILL NOT BE Infocare?) to be sure the customer get a better service.

I love Lenovo, have been to their production-lines in China with Edgemo and Torben Arlyk - but I sure as hell hope they will find a better solution for their on-site service here in Denmark, because Infocare is the reason I need to start looking at other brands for clients-endpoints, just like I have with servers.

InfoCare Service A/S

InfoCare Service A/S

3.4