Kristoffer Hansen

Review of InfoCare Service A/S

Danish department of Infocare have just tried to m...

Danish department of Infocare have just tried to make a customer with 3year premium warrenty(3 year Onsite - next businessday) pay for a display error (broken connector or display) on a 4 weeks old PC. I try to have my customer contact the service-provider themself, and because this was a female consumer, rather than a seasoned technology expert, they told her she had to pay for the parts, transportation and for the swap.

This was the last straw for me, so now I have drive to the customer and pick up the PC's and hand it in to a carry-in service(Do I need to mention it WILL NOT BE Infocare?) to be sure the customer get a better service.

I love Lenovo, have been to their production-lines in China with Edgemo and Torben Arlyk - but I sure as hell hope they will find a better solution for their on-site service here in Denmark, because Infocare is the reason I need to start looking at other brands for clients-endpoints, just like I have with servers.