3 years ago
I had posted really good review for Innca last to ...
I had posted really good review for Innca last to last year when they completed my work, but now I am editing my review. The post project experience with them has been horrible. Within a year of finishing the project, the doors of the wardrobes have curved (significantly), a few drawers have stopped closing, the wardrobe ply/carcass has bent (attaching a few pictures), and I have been requesting them to fix/change it for last one year now. Every person I was in touch with keeps leaving Innca and I am assigned a new person, who comes and visits and does nothing. I even got in touch with the owner but he does not seem to not take customer experience too seriously. While getting the project built initially they promised 10 years warranty and what not, now they are not even responding. Now I have to engage with another carpenter to fix these and pay extra cost. If I could go back in time and NOT select Innca as the interior design agency, I would definitely do that. I will not recommend this interior design agency at any cost.