Pat was our servicemen that showed up .he was very considerate and listened well he solved our problems quickly and went above and beyond to make sure that we were happy before he left the house.
Great pricing and even better service. We have used Icon to replace a full heating/cooling system in our old home, and now a furnace in our current home. Called up Icon the day after Christmas and they were out the same day to get us a quote after our 25 year old one melted down. Next day our new furnace was installed up and running. Tech was a nice guy and would definitely recommend. Thanks, Icon!
I submitted an urgent warranty request through CBH when our A/C unit kept freezing. The gals in the office at Icon were incredible. They called me before their office was even open and were able to get a tech to my house same day. Brian was our tech and he took the time to inspect every possible thing that could be causing the A/C to freeze. He was on time and extremely nice knowledgeable!
I had a problem with my HVAC heat / cool control and some how had a low temp stuck on hold. It was very cold so I called the company I bought the new house from and said, "Help, it's cold." They gave me the name and number of ICON Air. I called the number and not 10 minutes passed when a HVAC man named Brian was at my door. He was so helpful and professional. I called the number back after Brian left to let the company know how thankful I was. This is what I call 5 star service. I will be using ICON Air from now on.
I had the best experience with ICON. They were the only company out of about 10 I called that would give me price estimates, they were so kind, I told them about my worries for an expensive fix and they were so willing to work with me. The repair of course ended up being more extensive than I expected and they worked with me to make sure it was affordable and fully fixed. After being burned by both my home inspector and another HVAC company I have been so happy with ICON, especially Shauna and Brian. Thank you thank you thank you for your kindness and help during a stressful time! I am forever grateful!
They seem full of themselves and not only undersize units on new homes but are sloppy with their work.
Inattentive drivers!!!! They turned in front of us where they didn t have the right of way and almost wrecked into my van with my kids. If I had not been paying attention to slam on my breaks, I have no doubt there would ve been an accident with injuries. When I confronted the driver he said he was sorry and wasn t paying attention. If they re so inattentive that they can t drive, I d hate to see the damage they cause working on an a/c system while being inattentive. That s reason enough for me to NEVER use this company
Purchased a home where Icon Air did the inspection on the AC unit, which said the unit was operational. The weather started getting warmer so we kicked on the AC unit and as luck would have it, it was hardly working. I mean running for 13 hours a day and barely keeping the temperature at 80 degrees. I called Icon and explained the situation and they came out that same week at did a complete run down of my AC unit making sure everything was clean and operational. Plus the did not charge me a dime. Repair man was super helpful giving us the run down of what happened and a few pointers along the way. Very happy with my experience with Icon!
Driver of one of their vans was playing on his phone and almost ran me over in a crosswalk
BEWARE! EXCUSES, EXCUSES, EXCUSES! Called for almost a month to setup service before Thanksgiving holiday. They always had an excuse every time we called...manager out sick...call you in 3 days...cant perform work on Fridays...sorry about the confusion with scheduling...you said this...nobody in the office is able to cover with manager out....we are sorry. PATHETIC!
We had to chase them down for business and then they "no showed" on us the day before Thanksgiving. DO NOT HIRE ICON AIR/PLUMBING!!!! They are owned by Corey Barton.
