Tahiris was my teller poor service and bad listener when I told her I wanted to cash and deposit some checks she was going to deposit them for next business day and I asked her why not today and she asked me weirdly if I wanted to cash and deposit when that's the first thing I said
They never answer the phone! And if they do they send you to IBC Voice. Horrible service, definitely changing banks.
Its 5:27pm it closes at 6pm... I was denied entrance at the door by an IBC employee.
I find customer service to be lacking at this bank. There are no decision makers at any local branch, and when decisions are to be made, they are usually to the detriment of the customers.
Now, don t get me wrong, the Customer Service reps are very accommodating, and go above and beyond their usual job description to help you out. I applaud Dave and Gerald at the Kirby (Houston) branch, and Vasu at the Montrose (Houston) branch.
However, management outside of the bank seems to work in a reactionary fashion. In this day and age where electronic transactions take place at the speed of light, decisions don t. Worse, they are usually not favorable to their customers.
I can now see why the average rating is 2.9: they are a less than mediocre. If this was a grade in school, it would be a 58%, which is failing. It would seem to me that upper management would look out for their customers, instead of insisting that we go through a lot of bureaucratic red tape. Unfortunately, most other banks are the same. Maybe they need to learn what real customer service is all about.
Poor service. People working there act busy when you try to ask questions. And skip you in line if you don't know them.
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