I.R.I.S. Solutions and Experts Review

Professional, courteous, knowledgeable! All of the employees have mastered their craft. Great company to be associated with. They never fail to supply all of our IT needs in a prompt and timely manner. They really do go the extra mile. And, they are friendly too boot!

IRIS Solutions is a wonderful company that we could not live without! Not having a technical person in the office is a breeze since I have IRIS Solutions! Being in the travel business we basically "live" on the Internet and that causes many many issues itself. We also have many needs such as maintenance, virus protection, updates, etc. They are very knowledgeable and professional. I cannot say enough to show how much I appreciate them and all the fine employees!!

Along with quality products, a very important quality I look for in an IT provider is customer service!! Iris Solutions has outstanding customer service! Everyone is very friendly and helpful and it is such a benefit knowing that all of our information is up-to-date and secure.

Our office has recently completed our initial onboarding with IRIS - where they came in and very efficiently and knowledgeably upgraded our existing networks and computer systems. The attention to detail and thorough follow-up has been worth every penny. Also, any time there is a small issue (such as a forgotten password or an odd window pops up on the screen) our staff can call IRIS and get answers and help immediately. Everyone we have worked with has been exceptionally helpful and pleasant. Would highly recommend for a safe, reliable, and comprehensive IT solution for anyone's office.

Our dental practice has been a member of the IRIS Solutions family since 2010. They brought us into the modern I.T. age without any glitches and not too many growing pains- and that is no small achievement. Over the years, I have never felt insignificant when I would call IRIS with a problem or even just to ask a question. They are large enough to have the resources to stay on the cusp of emerging technologies and trends in I.T., yet small enough to make their clients feel important and appreciated. And I am not just talking about their staff who are in the trenches every day, like: April, Anthony, Ray, Todd, Sarah, and many more who I have had the pleasure to work with for the past 8 years, but even the big daddy-dogs of the company, like Chris and Brad, are not above rolling up their sleeves and getting on the phone with a client to resolve particularly tricky issues. Whether it is malware/ransomware, storage issues, or merely the health of our current hardware, I truly feel like everyone at IRIS Solutions is working towards helping me and my practice stay ahead of potential problems. IRIS philosophy dovetails so well into what I preach to my dental patients every day: prevention, prevention, prevention! I can sincerely and without reservation recommend IRIS Solutions as a wonderful company with whom to do business.

We had iris solutions for the last 15 years and until the past year we were happy with them and there high hourly rate as we believed they could fix our computer issues and they would be available when we needed them. They completely abandoned us when our server went down and they have refused to answer my calls over the last past month.

I never wanted to use another IT firm but we were forced to because of iris solutions mistakes.

I received an apology and admission their IT worker was incompetent and they admitted they caused the problem and over billed us for work not completed. Never received a refund for improper Billings made and had to hire new IT firm and pay them overtime to correct the mistakes made.

I was promised a call from the ceo and never received a call. They are a scam business and I would highly recommend everyone stay away as their business practices are extremely expensive to fix. Our new IT firm has told me they should be sued for their incompetence and the problems they have caused and unfortunately I may have to pursue legal action due to the costs spent fixing their mistakes and incompetency.

We partnered with IRIS Solutions back in September 2015, and we have been extremely satisfied with their team of IT professionals, expertise, and the top-notch customer service they always provide. In a world that is so highly reliant on technology, downtime is costly, and IRIS is constantly working behind the scenes to ensure that we experience very little interruptions. In addition, IRIS always works with us to schedule upgrades and maintenance during the evenings or early mornings. IRIS Solutions is very proactive and allows us to focus our efforts on what we do rather than working on IT problems. Thank you to everybody on the IRIS team for always being responsive, knowledgeable, and proactive!

Collaborative environment to work in. Fantastic growing team. Excellent place to learn and bring exceptional customer service and technological skills.

5 stars is not enough to describe the outstanding service offered by Iris Solutions. I have had a relationship with Iris for over 14 years and they are exceptional. They have always been professional, knowledgeable, reliable, prompt, and friendly when handling our requests. They go above and beyond to make us feel like we are their one and only client. This is the ONLY IT company I would refer anyone to. Thanks to all the staff for all you do! You're the BEST!

Very detailed oriented and client focused experience. Extremely helpful team that is always available for support and always friendly and patient. Exceptional quality work and comprehensive service . This organization takes excellent care of its clients. They have your flank covered with you IT needs.
Mike Buchanan, DDS
Owner
Buchanan Oral Surgery