I-20 Animal Medical Center Review

Recently, my dog unexpectedly passed away. She was diagnosed with thyroid issue about 6 months ago or so. She lost weight and began to look healthy. However, a month before she passed away, she began to loss interested in her food that was prescribed by the vet. About 2 weeks ago, we began to noticed that she was having trouble sitting or laying down. So, we went back to the hospital to get her thyroid level check and what's the underlying cause of her discomfort. Dr. Robinson state that her thyroid levels is pretty high, we need to adjust the dosage. However, she failed to do proper check for physical discomfort relating to sitting/laying down. Her prognosis - physically she doesn't see anything wrong but we can do x-ray on the lower limb to detect any possibility of arthritis. My husband and I opt out not to do any x-ray on the lower limb bc their charges can cause you arm and length. 4 days after this appointment, we noticed my dog was having trouble breathing and continue to have discomfort laying down. We immediately took her to this place on the very next evening thinking she may have some kind of respiratory issue going on. This time, Dr. Robinson suggested to do x-ray on chest and on the lower limb, and we proceed with these testings. She diagnosed that my dog's lung were filled with fluids and she is not sure why. And she is in really pain, and suggested to us out to put her to sleep. Or , they can attempt to remove the fluids from her lungs. Desperately, being expensive we did not care how much, we ask them to proceed with further treatment to remove the fluids from her lungs. 20 mins later, we were told that they were not successfully able to remove any fluids instead in looks like my dog has been hemorrhaging internally. She could not give us a clear reason why. We decided to put her to sleep bc she was in lot of pain. However, my dog passed away before they can proceed with euthanization.
I would not recommend this place to anyone unless it's for an emergency and you have no choice but to take your sick pet after the clinic hours.
First of all, Dr. Robinson missed her initial prognosis when we brought our concern to her 5 days before my dog passed away. She overlooked my dog symptoms. The night, my dog passed away, she was very prompt to help us out but it was too late. The staff that handle euthanization were insensitive. We were placed in back family to say our final good bye to our dog. However, the guy who was handling the euthanization said that it's better if they take care of this in other room due to "better lighting." And rolled my dying dog out of the room fast without being sensitive about the whole situation. Within 30 second we were informed that my dog passed away naturally before they can proceed with the euthanization. It literally break my heart how the euthanization staff handle the situation. I have another dog, who is a regular patient over here, and we spent thousands of dollars at this hospital because he is a diabetic. However, after this incident we will not continue with any follow up appointments with this hospital. We currently looking at some other hospital where staff are trained well to handle emergency case properly and the vet knows what they are doing.

I've had dogs all my life and have tried to give them the best medical care possible. My dogs are part of the family. I'm convinced that Dr. Bonnie Bloom is the finest vet and dental specialist in Dallas - Ft. Worth. She uses cutting edge techniques that are used on human dental patients for her dog and cat patients. Dr. Bloom and Priscah Ojung'a (medical assistant) are the "Dream Team" in animal denistry. I drive from Uptown, Dallas to Arlington to take my dogs to Dr. Bloom at I 20 Vet Clinic. I trust Dr. Bloom and Priscah and know it's not about money - they truly care! When my dog Patty developed a serious dental disease (ulcers in her mouth - repeatedly) at age 14, Dr. Bloom helped me manage the ulcers and did research - getting new medications from Texas A&M. Also, Patty needed 14 teeth pulled - she never showed that she was in pain and was eating soft food the very next day. Patty lived to 17 years old because of Dr. Bloom and Priscah. They even called and helped me the day she passed away. My other Italian Greyhound Julia still sees Dr. Bloom for her yearly dental cleanings, shots and for any other health issues that arise. I wanted to write this review to help other dog and cat owners (like me) that are looking for the very best vet to take their beloved pets to receive - the finest care for complex dental problems, excellent overall dental care and yearly maintenance.
Thank you, Dawn Carmichael

We boarded our husky for 2 nights. This was the first time he d been away from home and we were nervous and felt guilty for leaving him. Everyone was so nice and made the process very easy. The boarding rates are also very reasonable. And most importantly, our baby was well taken care of! We will return!

On Monday I took my best friend there who was very ill, they ran blood work and he had late stage kidney disease... They helped me relieve his suffering, they all were so compassionate especially the vet tech named Jade, she was so sweet and she treated Harley with care and love, I'll never forget it.

I took my cat Storm, here for an emergency visit. She was in a lot of pain and panting and could not walk. They took her back and immediately was able to diagnose her within 15 minutes of exam. They talked to me about the condition and I was able to make the decision that her prognosis was not good. The vet seemed knowledgeable and friendly and made me comfortable. I am sad to see my cat go, but I'm glad they were honest and upfront and there were not a lot of diagnostic tests needed to confirm her condition. I liked the staff so much I am thinking about bringing my other cat in for a check up and dental work.

They were so great and caring! I had an emergency with my pet and they took care of her right away. So happy they were so quick and kind.

I took my three dogs here because they got into my Vitamin D pills. The entire staff from the front desk check in to lab techs, to the vet, even to the payment option staff were all extremely nice and knowledgeable. I would recommend them in a heartbeat. I'm even considering paying extra to get my dogs' shots here instead of going to a cheap walk in shot clinic.

I took my dog here because it s 24 hours and they were the only ones near me that could take her. we waited 3-4 hours just to be told that maybe it could be parvo or maybe worms... no answer was given.. because all they could say was maybe even after they ran test on my husky. They charge $148 just to say maybe ... than the vet comes in an says he made a plan for her that was $3316 and she d Have to stay a couple days but she might not make it. My mother takes her dog to a vet near her home called Eastern Hills Pet Hospital she told me to go there because I-20 medical wasn t doing anything to help . I took my dog to Eastern Hills Pet Hospital the next day instead. DR.JEFF was amazing!!! Attended us immediately even though we were just walk in s. Ran tests for only $45... said it wasn t parvo or worms it was just bacteria in my husky. Gave her a shot and FREE MEDICATION!!! my husky is doing so much better!!! Please people dont go to that I-20 clinic. Go to DR.JEFF he will explain everything step by step and will take care of your pet as if it was his own!
Eastern Hills Pet Hospital
5600 Meadowbrook Dr
Fort Worth Tx 76112.
Great prices. He ll treat you like family!

My dog had ingested rat poison our exterminator had just put out. I was lucky and caught her doing it. I drove her from south Dallas County to this hospital.( I had experience with the staff previously when we had to put our other dog down who had cancer.) They were amazing then and they were tonight. They immediately took her back and began treating her. There was absolutely no delay. Dr. Hubka was her doctor had he knew exactly what to do. She returned home within a short amount of time and acted like nothing ever happened. The staff is absolutely wonderful here. I am so grateful for all they have done.

My mom took her dog to another local "referral" center when Bella had a low blood count. Her regular vet sent her to that practice. All the doctor did was try to sell her hyperbaric oxygen treatments! We had to come to this hospital to have Bella's problem diagnosed and treated, and now she is back to her normal rotten self. It was so hard to see my mom upset, and everyone there really CARED about Bella, even when she NOT happy about getting her blood drawn, because, well, you know how kids are LOL. THANK YOU!!!!!

My friend Kristen boarded her two dogs here this past week, just for a couple of days. She asked me to pick up her fur babies for her. When I arrived, the techs asked if I would mind coming back and see if I could get Scout (one of the dogs) to calm down enough to get him out of the cage because "he doesn't really like us right now."

When I got to the back, Scout was so scared and upset that he was seeing red and was acting really vicious - something I had never seen before. It wasn't until he smelled me that he calmed down enough for me to handle him. I noticed that there was no food or water - now it could be that he had just finished everything; though seeing how scared they were of him, it made me wonder. But I do know that they hadn't taken him outside (or even just out of the cage) any time recently because when I was taking him out to the car, one of the techs made an off handed comment about how he might "really need to go to the bathroom" - and Scout proceeded to find a place to pee; literally for a good solid three minutes. He pooped three times within an hour of getting home. He is so well trained, he would never make a mess in his cage and out is concerning to think of him just holding it. The poor baby was shaking and the rest of the night he was superglued to my side.

Now - when Kristen dropped off the dogs, she had included my name and phone number as the emergency contact. I'm sure that the staff was nervous/scared of Scout when he got that way (again though, I've never seen him like that so it makes me wonder) - so why on earth didn't they reach out?!

Also - when Kristen dropped the dogs off, she was told to take the leashes but leave the harnesses and the harnesses would be removed when they were in the cages. Now, Scout still had his harness on when I picked him up (so obviously it wasn't removed) but it wasn't until I got home that I realized that Daphne did not have her harness (a Red Kong). I tried calling twice but couldn't get through to a person.

When Kristen got back in to town, I explained everything and she decided to stop on her way home to discuss what happened with the staff and get Daphne's harness back. When she got there, the tech she spoke to finally admitted that she couldn't give me Daphne's harness - because they had left it on her and Daphne got so agitated she destroyed it. They brought the pieces out to show Kristen. My question was - do they not ever check on the dogs to realize that Daphne was destroying it? It's a Kong harness - I have one for my 110lb dog because they are so tough and durable.

Kristen asked about the lack of food and water in with Scout, the lack of them taking him outside, the harnesses being left on, Daphne destroying hers and them not telling me, and the fact that they never tried to call me. All that the tech could say was "I'm not sure what happened." There was a complete lack of caring or of responsibility on the staff's part.

I know Kristen is never taking her fur babies back here and I certainly will never be taking mine. I would strongly encourage others to be very cautious of this place. If zero stars had been an option, that is what I would have rated it. The truly discouraging part was they obviously know there are issues. Kristen posted on their Facebook page - and their only reaction was to just take the post down.

Best place to take your furry family members hands down! We've been taking our dogs (and rescue foster dogs) here for years and I can't say enough good things about the staff and facilities. The doctors are amazing and you can tell they absolutely love what they do. I love that they are open 24/7 because it never works out that your pets get sick during workday hours. We love boarding our dogs there because there are lots of great options for extra playtime, treats, and the kennels are super clean (believe me, I've asked for a peek). My dogs are like family so I can't just drop them anywhere. I love the email reminders for my vaccinations and their costs are very reasonable.

This was not even responded to when posted previously. I can tell you that even now, giving them another chance, they are still rude and disrespectful. I beg you to read all of the RECENT awful reviews. Covid or not, the treatment alone was unacceptable.

The following took place late Sept.:

We pour tons of money into this place, just like everyone that comes here. Normally Dr. Craft is great. Most folks we have been dealing with outside of him have been disorganized and horrible. Tonight s experience was the final straw.

They forget or write wrong my older dog s prescription every time we have to come pick it up. It s a pain of an experience every single time without failure. They always forget us. This has been happening for two years.

Tonight, I called ahead because my mastiff was showing soreness, hesitation to eat/drink. Couldn t even get up. I called ahead of time, got him on the list, and rushed him up there.

I bring him in while he s crying. If you watch the footage (I m sure y all have it) he collapses on the ground after we are left waiting for just some information.

The entire time, the woman with the braids and hand tattoos was rude and snippy. She told us it wasn t an emergency. Told us it will be a few minutes (I asked her if that actually means two hours, she said it may very well be). I explained that this was set up over the phone, and that I m worried about my dog (who was then crying and slobbering on the floor). She said, yes well everyone else is worried about their dogs too. She was rude and dismissive every time we said something. She was so frustrated, but that s not our fault. I know things are crazy, but nobody deserves that treatment. I m doing the best I can by my dog, and was dismissed and spoken to like a moron. I told her I felt like I was inconveniencing everyone in the place, and she continued to be super rude. Her attitude shouldn t have been taken out on us or my dog.

We are out going to another hospital right now. I hope that they treat us like the two humans and innocent sick dog.

I m finally done with this place.

I live right next to Martin High School and we have two cats, one of which had some upper respiratory infections in the past and now some eye infection problems currently. I've taken our cat to the Arlington Pet Care Hospital and the Jason-Little Road Animal Clinic in the past. Due to COVID and other factors, a lot of these vets have limited hours and most are not even open on Sundays. As part of contingency planning I was searching for nearby animal hospitals that might be open 24/7 to get situational awareness in case I ever needed to go to one for an unplanned emergency. While I was initially happy to see there is a nearby I-20 Animal Medical Center that is open 24/7 I became extremely dismayed after reading some of the negative reviews for this center. In particular, the review by Ashley Marie about her young puppy that came in with life threatening injuries that might have been saved had the center acted fast to save a life and help the puppy first rather than instead of refusing treatment until money was paid in full was certainty a poignant eye opener for me. While it is certainty possible the puppy might not have survived whatever traumatic injury it suffered despite immediate care, the fact that the center refused any and all help until they were first paid means that they value money about life, but not only that, in certain exigent circumstances -- for example in cases where time of the absolute essence, every second counts and money wasn't the issue but timely payment was a logistical problem (credit card machine down, bank false positive put a temporary hold on a customers debit/credit card who otherwise had plenty of money to pay for treatment etc) -- they betray the very cause of their existence and essentially commit fraud on the community by giving the conveyance of a "emergency resource" that can be counted on as a final resort when indeed had this false perception not been perpetuated very likely concerned pet owners in distress during emergency life&death circumstances could have saved their kitten or puppies life had they the foreknowledge to choose the right center and avoid the deathtraps... the ones such as this supposedly pet hospital Center who seems to value the certainty of money being cleared at the expense of losing the initiative of those precious moment and minutes during an emergency that once lost can never be gotten back... it is clear they have no empathy and no concept of the definition of an emergency... this is no more a pet hospital than it is a financial instrument masquerading under the false pretense of treating pets.

I arrived at 11:30 over an hour later finally called on to go to an exam room, fast forward another hour and a half and still hadn't seen a doctor. I will say that when the vet finally arrived, she was super nice and informative, both she and the tech took great care of my puppy. If you can deal with the wait time then this isn't a bad choice, but just be prepared to sit for a long while. The office was super clean and all the staff were professional and extremely nice.

The vet and staff did a great job taking care of our cat Lucky for an eye infection. They got us in on short notice, in the evening and he's doing so much better now.
I loved the place - I think it used to be a church, it has beautiful stained glass when you walk in. The atmosphere is awesome, the cat examine room with the groovy cat mural on the wall. I knew we had been guided to the right place when I saw the Cat Angel statue.
Thank you for taking good care of our cat, being caring and affordable.

I brought my precious Jagger in yesterday for his itching.As luck would have it,Dr.Rodwell was assigned to us.She was amazing,she was also kind,very thorough,and efficient.This was our first visit,but I'm quite certain my little 4 legged son,now has a new veterinarian.He received the cytopoint injection,and she also gave me a large bag of hypoallergenic food (Royal Canine) for him.He has no clue that he has 4 legs,and truly thinks he's human,thus I've unwisely shared my food with him,occasionally he would eat a minute amount of the grain free food another vet had suggested.He wasn't too keen on it,however,he LOVES this new brand of food,and I'm going to do the right thing,and feed him JUST Royal Canine.Anything I can do to help my baby get off of prednisone,which has him about 7 lbs overweight,I'm going to do.I was extremely pleased with the overall experience,the staff was very friendly and accommodating.I would HIGHLY recommend them to anyone

We arrived as walk in patients for our pup. He was lethargic all day had been throwing up and diarrhea. So we were extremely worried. We waited hours but didn't care as long as he got the care he needed. We were some of the last people at the clinic We left about 12:30 a.m. our vet tech was awesome with Easton, as in terms of helping us understand. However the same can not be said about the actual vet.
He spoke to us in a rushed condescending manor through a lot of big numbers around about how much the care would cost but didn't really break anything down to us so that we can understand. Our tech ended up coming back in and walking us through care options and what would be needed financially.
The vet first explanation to us was that he was sick and needed hospitalization and that it'd be upwards of $3,000 cash, And at home treatment would not be a good option fast forward to I was approved for $1,000 scratch loan which I'm now finding out that they only used about 500 of.
The worst part of this all is when they brought Easton back into us after treatment he had fleas yes FLEAS. He wears a flea collar We took it off when they took him back for treatment, I called for the vet and he had a oh well type attitude towards the issue and I quote "well we treat other animals here that have fleas" what a sad and sorry response to giving a patient FLEAS, they gave me an edible for him to kill anything on his body and an extra but no real apology. Definitely our first and last visit.

Easton is all better now thank God

These people don't care about animals or people , all they care about is money. I used my whole car savings in an attempt to save my dog and when I said "I'm only a college student" they directed me to try to create a credit card with them so they could charge thousands of dollars when they found out I didn't get approved for credit, suddenly my dog stopped breathing on his own and the doctor would take no action until they found payment method and their response was "well you can't put a price on a life". Well they pretty much did.
Funny how when we checked him in they said "he will be fine and he is responding, he will just need to stay over night for some testing" and once the first payment cleared then there were complications. Which I was charged more for. I was charged so much money and am now in debt and I still left with a dead dog.
These quack jobs have no idea what they are doing. They couldn't even tell me what caused this. They couldn't even say what it was.
When I then went back for lab results they printed out the doctors notes rather than the test results.
I asked for the charts and listing of injections and they took away my previous papers and threw them away.
And I asked for them back and they insisted they make me a new copy and I had told them I did not need a new copy. This place is very shady. They wouldn't even provide me the original charts. They took 20 minutes to copy them after I said I would like to see them side by side. I also asked if I could be in the room while they made the copies and they said no.
Do not take your pets to this place unless you want to pay money to watch your pet die.

I brought my sweet Jerry Lee in with Bloat/GDV although I did not know what it was at the time. It required emergency surgery. Although he did not survive Dr. Hubbard did everything she could to save him. I think it's very telling when a veteran has enough compassion to cry with you on the phone because sometimes all your effort just isn't enough. They dropped everything to get him in and seen and I do not fault them for his passing. The only critique I would have is that I spent almost 30-45 minutes to try and secure financing up front for the surgery that likely would not have made a difference in the outcome. I do understand why but it's very distressing to know your pet is critical and needs immediate care but not untill you pay. Also, Brittany who I spoke with several times was very knowledgeable, helpful and compassionate through the whole process.

I took my cat to them around 11 pm . She has kind of infection in the corner of her mouth. They said we need her records, next morning the records was between them hand Oaaaaky!
After that they said you have to wait for the night shift the Dr who exam her working night only. Around 9 pm I called them! The answer was you don t have to bring her back because we did everything we can use the gel we gave you and that s it . At the end I paid $295 for nothing

I absolutely LOVE I-20 Medical! I found out that my dog has a cleft palate and took her here and Dr. Bloom was the sweetest and most kind person I have ever met. She has taken my dog in like she is her own and has performed several surgeries on her. None have completely worked yet, but a dog with a cleft palate doesn't usually live as long as mine so not much research has been done on it so they are still working on figuring out a solution. They never give up and I take her in every month for check ups and they make sure she is okay in between surgeries. Everyone at the desk is so sweet and knows my dog so they all get excited to see her and they really are amazing. The manager is a doll and overall this place is awesome! Every doctor is very informed and you will not be disappointed.

I highly recommend this vet. I was very impressed with the staff because they were thoughtful, knowledgeable and worked quickly! The treated my dog with extreme respect and kindness. After my dog's surgery, I received multiple follow up calls from the doctor and the vet techs. I firmly believe that they cared about me and my pet. I would go back for another emergency or for annual checkups. I worked with Dr. Carter and Dr. Robinson.

denied my cat being sick in any way, even though she was refusing food for days and severely dehydrated to the point of hanging saliva. She died that night!

I ve been bringing my pets here since the early 2000 s and mostly I have had good experiences . However the last 2 times I ve been in the clinic the vets not the employees have been rude and short with me . The last time I was in I was looking at X-rays of my dog and another doctor ran into me and just kept going no excuse me get out of my way or nothing . I see this clinic is becoming more and more busy yearly . Please don t loose sight of why you there . I really don t want to seek out a new vet

When my dog was bitten by a poisonous snake in the middle of the night, I was extremely grateful for this place! I called ahead. So they were ready for us. They were calm and caring. It is EXPENSIVE. But my best friend's life was depending on it. The vet also does follow up phone calls. I would prefer more of a "do you have questions?" type call. I did get the feeling he was checking off his obligations by calling. In any case, the calls were appreciated.

I want to add that a week or so after the expensive night of snake anti-venom I received a hefty credit to my credit card. I was told on the night of my dog's services that they do charge the maximum amount possible. Then they review all procedures and credit back whatever amount the patient has coming. I did not actually expect to receive money back, but it happened! So they were true to their word and I did get credit back to my card. I appreciate that very much! Yes, I do recommend this place and would gladly go there again.

My 17 year old Husky began showing serious health issues two years ago. The doctors and staff at I-20 Animal Medical Center gave support and care while we hung on to Shire. She finally reached her end of trying and when I called Madison answered the phone, I said my name and Shire's name and that is all I could get out before turning into a crying mess, but she understood it was time and she just took care of everything. She said, oh no, I'm sorry- we'll be ready when you get her here. I didn't have to say a word. We arrived and we said our good byes and the medical staff were kind and gentle and quietly empathetic. They gave us two extra years and the most compassion you could ever need. These are the best people and medical heroes. Thank you I-20 Animal Medical Center!

Love this animal clinic. I highly recommend it. Have taken all 4 of my dogs there since I was young enough to remember.

We adopted our chihuahua, who formally belonged to my great-aunt. She was unable to continue to care for her "baby", and she wanted the assurance of a good home. Unfortunately, the chi was covered in fleas. The staff at I-20 not only gave her a wellness check, but provided treatment for the fleas that worked immediately.

I-20 has been a blessing to our family, not only with preventative care, but also when we've lost one of our fur babies to disease or injury. Their caring staff made these times a little easier.

SUMMARY: Boarded two small dogs and got a Jr Suite for only two nights. They did not give them the food I provided. They did not let out the dogs enough - one pooped all over himself. They did not give them the bed and toy I provided. 48 hours = $320 for a yorkie and a Shih Tzu. Read on...

PROBLEM #1 - Dogs needed the extra shots that they require for boarding - no big deal except they charged $48 for an office visit extra for each dog. ok - whatever, just state that more clearly on your website. I had just taken them to the vet for check-ups two weeks ago - so that was an unexpected charge that I could have remedied should I have known (I did read their website and asked a ton of questions prior to the visit).

PROBLEM #2 - I received a voicemail message from someone at the facility a few hours after boarding them that one of my dogs had a drippy eye and to call back. I called back and the girl didn't know anything and couldn't find anyone and assured me I would get a call back. I didn't. I called back, same thing. No call back.

PROBLEM #3 - I went to pick up the dogs and upon check-out saw that I was charged for an eye procedure called a "Staining" and medicine for the dog (antibiotics). They treated the dog without my permission. I am well aware of my dogs drippy eyes and have plenty of saline drops and special meds for his allergies. I would have appreciated a call PRIOR to treating. I was charged when I could have avoided this by informing them of his allergies. He has been treated of this problem for years. They could have also called his vet - I had emailed over a copy of their recent vet shots and last two vet's info was on the paperwork. Note to I-20 - I brought them here for boarding - you are not my vet.

PROBLEM#4 One dog was handed to me wet. They said - he had an accident and we had to give him a bath. They have been boarded in multiple places and often - so, why did my dog get poop all over himself here and no where else? Why didn't you all walk him and feed him properly? It wasn't from the shots - they always get shots and this never happens. Only here? Hmmmm

PROBLEM#5 Got home, dogs were extremely hungry. I went into their bag and almost none of the food I had prepared, bagged and labeled was fed to my dogs!! But, it came home in the same bag - so, they knew it was there - or, did someone put it in a locker and never read the instructions and fed them hard food instead - WHAT? WHY? They don't eat hard food - I specifically gave instructions, provided the food, etc and yet, it came back home - WHY? One morning's worth of treats was missing - but none of the dinners. Since when can you make the judgment call to change a dogs diet? This is lazy and careless! Shame on you.

PROBLEM #6 - went back into the bag of dog items and smelled the dog bed and dog toy that I freshly washed prior to dropping them off. The bed was still folded exactly the way I had folded it and it smelled clean. HMMM I can only guess that they never put them in the suite. Did they even get a suite? I will never know. I do know that I had a $320 bill for less than 48 hours of dog boarding.

PROBLEM#7 - I called them after seeing all of this about 30 minutes after I got home. I was put on hold and after waiting for 20 minutes (the phone was on hold it started that ring back cycle) so, I hung up. I decided that the only recourse I have since they never call back is to leave a review of the experience on every place that I can on the internet to hopefully let dog lovers everywhere know what to expect.

Dr. Kraft and the rest of the staff were so wonderful and comforting during our visit. My dog was attacked by another dog and had puncture wounds all over. They made sure to provide him with a mild anesthesia before they began any treatment to assure that he was comfortable. The doctor was very helpful in explaining everything they had done and what I needed to do for continued at-home care. The vet tech was very kind as well and assured us to call if I had any questions/ concerns, no matter what time it was.
My family has taken the rest our pets here my entire life and have never had any complaints. Thank you I-20!

My dog hurts his paw while walking was limping and not putting weight on it. I-20 Animal clinic made me an appointment on Sunday. They saw my dog right away , prescribed an anti inflammatory. The doctor explained what he thought and gave me the options. I had called an Emergency vet close to home 4 hour wIt and another wouldnt even give me a wait time. The whole visit on Sunday was less than a visit at our regular vet

I love this medical center. The staff and Doctors are great with your fur babies. They care about your concerns and answer all your questions. Very caring kind, professional and knowledgeable. Very clean waiting area. Thumbs up, I recommend to friends and family!

This is a very amazing place. I suffered a horrible lose and these people literally helped me through the whole process. Amazing service to our community. Thank y all RIP Sweet Williams

Awesome emergency services. Will probably switch over to them for my regular veterinary services as well

Do not go there!!!!!!! They over charge 375 for 2Days for small and medium dog kennel boarding !!! Charge us to see a doctor ( for each dog 45- 48$) , but just took dogs to cennel boarding we never see a doctor and not sure that dog even been vaccinated!!! From 2:30 pm 11/20/17 to 12:30 11/22/ 17 they charge 375$ with most of the vacation provided with our dogs via email to them. And most important, do not trust them to pay when you peak up the dogs. Want to pay at 11/20 but they say , we do not take payment now only after to peak up dogs , and do not show us how much it will be. So after 45 hours 375 $ for 2 dogs .

I was thinking of bringing my puppy here, I called and they took forever to answer my call and when they did the lady on the phone gave me attitude for asking a question, but from the looks of the replies to the reviews they aren t the nicest when it comes to customer service! Sad.

We usually board here, they do well with her although sometimes the paperwork when checking out can be confusing over what was done, billed, etc

We would never trust our fur family to any place else We've been coming for over 10+ years. The compassion & care they show your family is amazing

I went in the hospital in the middle of the night with my three day old pup. Paid $120.00 + to have my baby examine. 5-10 minutes later the vet told me to come to the back. Her response was she have labored breathing and weak suckle. But, she said she's to young to tell whats wrong, then told me for $977.00 they keep her for a few days draw blood, run x-ray, and put on a feeding schedule. Then sje said the x-ray probably would show nothing. And, she might be dying while in their care. So I purchase a bottle with milk substitute/replace. After home I looked my pup over. The labored breathing and cut on tongue probably from her mom. My pup was in pain!!! Now, how is it that the vet missed that?? Or was she even examined at all? Very nice/pleasant staff, but need more experience, training, and knowledge regarding puppies.

Took my kitten in about 11pm. The staff was amazing. They were very understanding of our concerns. Will be using them for all of our animal needs.

A couple of years ago, my elderly poodle's stomach twisted in the middle of the night and I rushed her in to this emergency hospital. The doctor said she needed surgery . She did not give me any other options, so I did it, spent about $3000. Ended up having to put her to sleep a week later. Felt I was taken advantage of, and not given options that made sense, only options that would benefit that doctor's bank account. Recently a friend of mine highly recommended Dr. Robinson when my cat was sick and I though Oh No but was happy to see it was a different Dr Robinson, who I loved. So after that, when another of my old girls got sick in the middle of the night, I took her here, and what a pleasant surprise! The doctor was a man this time, Dr. Hubka, and he gave me options and started her on some medicine and she is doing great. For anyone who thinks this hospital charges too much, I would say try them again...I think things have changed for the better!!!

I had an appointment at 11:00 am. I got there at 10:45am and waiting till 12:30 pm with no help

We visited this office on a weekday night. My puppy had an injury from a splint not being put on correctly at another vet. We were worried that so She would lose her paw because of how bad it was. Dr. Clipsham handled her and did a fantastic job with her. He managed to save her paw and the care he had for her would have made you think she was his own pet. I am so grateful for this clinic and have now made them our full time vet. I am so thankful to have a vet who cares like he does!

While you can find less expensive places to take your pet, I guarantee it will not be the same experience as you get with I-20 Animal Medical Center. Their staff and Doctors are the best and really do care about your pets. They even saved the life of our cat so we can't say enough good things about them. You do get what you pay for and pets are family.

We have our cat declawed and it was a fantastic experience. They took great care of her and everyone from the front desk to the doctors were outstanding throughout the visit.

I20 medical center is the best. They take awsome care of you and ypour pet.

Highly recommended! Every aspect of I20 animal center has been a superb experience. Whether you need emergency on the spot, routine checkup or boarding for the weekend, I20 has the staffing and infrastructure to handle it. Special thanks to Dr. Robinson for Trigger's treatment, Jessica being informative and accommodating, Cara Desirae and Margot for being awesome.

I would not recommend taking an older animal with major issues. A lot of tests and procedures with no diagnosis. Go to a specialist instead. This is what I ended up doing. Very expensive as well.

The hospital is beautiful, nice and clean. The staff is so friendly and attentive. When I arrive to facility they went to pick up my dog at my car. They took her immediately to be examined. They discussed symptoms treatment and cost very professionally and upfront. They were kind and sweet with my baby. Will definetly recommend.

We took our pet last week very very sick. Dr. Morgan Rodwell treated him. She was so amazing did everything possible to help us. She understood our situation and gave us the best patient care possible. A week later and our little Lucky is running around full of energy. Thank you Dr. Rodwell!!

Dr. Cindi Welch is an excellent Vet.
This is the only place I'll take my 2 Persians and I have been bringing them here for 13 yrs. As my Boys get older, they've needed more care and I know they are getting the best care available, here. Both Persians have had dental care with Dr. Bloom. Again, excellent care. The Vet techs. also, are caring and knowledgeable. Thank you for all you do for my beloved, senior Persian Boys.

We took our cat into this office. The doctor took a test to determine if our kitten had a ringworm. We had to call this doctor more than five times to get her to give us any feedback on the results of the test. We became so frustrated that my wife began to research online how to determine if our cat had a ringworm. Pretty simple with a UV Black Light. It must be nice to be able to charge people hundreds of dollars for nothing. We will never use this vet service again for any reason.

I-20 Animal Medical Center is amazing!! All the doctors, technicians and staff are the best. We had to take one of our dogs in for an emergency and everyone one who helped us was great with our dog and with us. They encouraged us to call when we had to leave him and always answered and updated us on how he was doing through the night (even with many calls in a very short amount of time). The next morning Dr Welch called and said that they had found something and needed to speak to us as soon as possible. She and Kymberlee told us that Mikey was not going to make it and let us have hours to say goodbye. Kymberlee checked on us and took the time to just sit with me while I waited for my husband to arrive. When the time came - Dr Welch came into his room and sat on the floor and told us exactly what was going to happen. After it was over - they let us stay until we were ready to leave. A few days after we went to talk to Kymberlee and she answered all our questions and never once made us feel like we were imposing on her or her time. We have found a new clinic for all our dogs because of Dr Welch, Kymberlee and all the staff.

Love this place! They have always been amazing with all of my dogs! I love how they call to check up on my dogs after they have come in!

This review is being written a few months after my experience so it's coming from a more logical state of mind and less emotional with the hope it'll save someone else from being taken advantage of in a time of distress & crisis.

To begin, my 1yr old puppy Zoe began showing disinterest in food. Worried, I took her to my primary vet whom ran a blood test which came back normal. They told me to call back if she developed any new symptoms but there wasn't need for concern at that point.

Around 11pm that night Zoe began throwing up so I took her to I-20. Upon arrival, I was greeted by a vet tech dramatically rushing over to take Zoe from me & the receptionist immediately requesting $128 for the office visit fee. The money wasn't a problem for me, my concern was for the sheer lack of compassion. It felt like a business transaction.

After paying I finally got to explain Zoes symptoms to a vet whom recommended an x-ray as the next best course of action. After, they explained the X-rays showed her intestines were inflamed and recommended a blood test as a next step (note: I was never shown pictures of the X-rays). Considering my primary vet had already done blood work on Zoe earlier that day which came back normal - I asked for other options. They said a blood test would be necessary to know "what else to do". Certain they were trying to run a full battery of tests on her to work up her bill - I didn't feel that she was in very good hands. I decided to wait for my primary vet to open the next morning. Before leaving I did let them give her a shot for nausea and liquids to help her stay hydrated so I had a balance of about $560 with I-20 Animal Medical Center at this point. Since I'd spent almost $500 that day in unexpected vet bills I needed to have my emergency fund transferred to my checking account. I asked if I could pay in full after I called and got the funds transferred at 9am when the banks opened which I-20 agreed to and approved (the only positive customer service I received from them).

Unfortunately Zoe kept getting worse by the hour and I was terrified I was going to lose her before my primary vet opened at 7am. So I went back to I-20 at 5am & was told they couldn't do anything more for Zoe until my balance was paid in full. I reminded them that less than 3 hours before they'd agreed I could pay when the banks opened but they still declined Zoe service. In tears I left to go wait at my primary vet until they opened and on my way out - instead of offering words of compassion they reminded me I'd be sent to collections if I didn't pay before the end of the business day - HAH. Complete lack of professionalism but this would prove to be a blessing in disguise for Zoe and I.

Once my primary vet saw Zoe they immediately sent us to the Animal Emergency Hospital of Mansfield. Once we got to Mansfield Zoe was tested immediately for Parvo which came back positive. The vets were shocked I-20 didn't test her for it & explained she was so far along - any vet should've been able to tell it was Parvo by just looking at her. Clearly I-20 was too focused on their bottom line to offer a $40 Parvo test before running anything and everything else they could think of first.

Anyways, Zoe was put in ICU for 3 days. This was extremely expensive but like I said, it wasn't about the money. All I cared about was my puppy being in caring hands with people I believed would give her the best treatment they could. I wanted to feel like whoever was caring for her actually cared about her life more than they cared about their wallet and that is what Mansfield gave me and what I-20 failed so miserably at.

I understand that it is a business and money should be of top priority BUT it becomes a point of contention when tests and procedures are performed that are unnecessary or people leave the clinic with no money left to diagnose or treat a problem.

I promise your money will be better spent and your pets will be better taken care of at the Animal Emergency Hospital of Mansfield than at I-20.
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Great hospitality and care. Always a follow up call.

Had to go here in order to get the special dry food my dog needs. First time I called a very rude girl answered and said I needed a prescription. Second time I called just to make sure there was enough before going, Margot (I think that s how you spell it) answered and was so helpful! So this rating is because of her!

6 months ago, my 14 year old dog Parsons, had multiple seizures within an hour. On my way to rush him to the hospital, I called and they came running out when I pulled up. There was a comment made by a former employee, Colleen, about them asking for payment before treatment. Not remotely accurate . They took Parsons in, stabilized him and the next day I was able to bring him home. Dr. McCradic was very clear on what may happen with him and what to expect. The ladies up front were very kind to me.

Yesterday I took Parsons in again because over night, he wouldn't eat. Dr. Robinson informed me he had tumors, showed me the xrays, laid out my options, and gave me time to make my decision. I decided to euthanize him to save him from more pain. She took extra steps to make sure i was comfortable with my decision. I buried him yesterday.

I don't understand all the negative reviewers [some blatantly idiots that don't understand pricing and cost of these services]. I never paid for more than I needed, and received more than I paid.

My only dog I have left will take the 30 minute drive to go see them, even with a very good vet 2 minutes away.

They're good vets. Good people.

My husband, pups, and I are all HUGE fans of I-20 Animal Medical Center. We have been going there for 5 or 6 years and won t consider going anywhere else! Dr. Jaime Doherty and her staff have taken care of some pretty serious emergencies with our 'babies and done the routine care as well, all with remarkably warm, and loving bedside manner. When we had to put our ancient basset hound to sleep they cried with us; when we brought in a new addition to the family the exulted with us. In many ways, they are part of our extended family. I have heard others say they are tremendously expensive, but I did some comparison shopping and EVEN FOR AN AFTER HOURS EMERGENCY they only charge extra for the initial exam (the other E-Vets in the area I checked charge extra for every procedure performed after hours.) Their regular vet charges are on par (and less expensive in some cases) with the other clinics locally. Additionally, they can provide many state-of-the-art procedures so we don t have to take our pups to a specialist. For us I-20 Animal Medical Center is a god-send. Keep up the good work! All 5 of us think you are wonderful and I recommend you to everyone who needs vet care.

I had a very nice experience here. I've been coming to I-20 for several years with my pets.
I made an appointment and got right in.
I brought Bart in for his allergies. Dr. Michael McCradic was our vet this day. He was very caring, amiable and attentive.
He prescribed medication. He could probably made the appointment more expensive, but didn't.
Overall, I experience was very good. The veterinary tech and the person that checked us out were also very nice and made sure the visit was a positive experience

Thank you to the lady who answered the phone tonight to calm my worries!
Amazing customer service!!!!
I wish i could give 10 stars!!!!

Excellent experience! Highly recommend. Staff is very friendly and kind. Great rapport with our dog, and answered our questions without rushing us through the visit.

Today marks the painful yet triumphant one year anniversay of Possum's jaw being broke. He is one happy healthy kitty. You would never know! Thank you Dr. Bloom for restoring his precious life with upmost quality!

DON'T TAKE YOUR CATS HERE! They killed my cat under anesthesia and had no explanations as to what happened. We brought our 1 and a half year old cat to them as she had been lethargic for the past two days. They came in and took her temperature (rectally) and pressed on her body while she stood there perfectly still. We were told they needed to do blood work and a pelvic exam and the doctor said she needed to be put under because she "didn't feel like getting bit". I didn't understand why she needed to be put under to have blood drawn in the first place but we were worried and they took her back. They came in a few minutes later and told us the pelvic exam was good and her stool was hard so that was good. Then a minute after that the tech busted in and said she had stopped breathing, they had her intubated, but there was a heartbeat. We were in complete shock! The doc came back in a few minutes later and babbled on about how she doesn't know what happened, all her vitals were good, her heart sounded fine, lungs sounded fine, and how she's never had this happen before. She said they were doing cpr and left the room. She came back in a few minutes later, said the same monotone things she said the first time and let us know they lost the heartbeat and asked what we wanted them to do, did we want them to continue with cpr. We said yes. She came in a third time, said the same thing, and asked if we wanted them to stop as its had been so long without a heartbeat. We had to make that horrible decision. I asked why she had to be put under anesthesia in the first place and she very defensively said "because she lunged at me and I didn't want to be bit." I'm sorry, but if you and your techs can't draw blood from a lethargic cat who not once swatted or tried to bite you before you made the decision to put her under then you need to get out of this profession. I then asked what the results of the blood work was and they hadn't ran it. We requested it be ran so we'd at least know what was wrong with her. The worst part of all of this is that the results came back perfectly normal and they couldn't tell us what was wrong. She was sick, but nothing life threatening and because this horribly unprofessional person "didn't feel like getting bit" because supposedly she was "lunged at" our baby died. No explanations, they were completely baffled by what happened or what was even wrong with her. I suppose it should also be noted that our cat had been put under a year ago to be spayed and had zero issues. These people are terrible and I hope nobody else goes through the same heart-wrenching experience. If you are debating taking your cat right now please don't! Go anywhere else!

We will only take our Nala to I20 animal hospital due to their extensive dental program. The staff members have hard jobs and they are overall winners. I am a stressed person and once was in a bit of a breakdown there. Not only were the majority of staff members comforting and worried, but management called to make sure my experience was overall positive.

Yes, they have to charge you to do services. They have to pay a lot for the medical devices they use to save your pets. However, their services are fairly priced and their staff is committed to your animal's well being.

First time coming here. Our cat got ran over so we took him there, our experience was AMAZING considering the circumstances :( we end putting our cat Nico to sleep and these wonderful ladies did such an amazing job, from the front desk ladies to the vet and everyone we came in contact with was just awesome and supportive. Place is super clean and everything is just perfect about this place. 100% recommended. RIP NICO

The wait is ridiculously long. I could hear the vet techs in the back talking about their weekend plans, their hair, their nails..etc. The vet that saw my dogs was a young female. I already knew everything she said was wrong with my dogs. She doesn't seem very intuitive or any more knowledgeable than a vet tech. She gave my dog antibiotics for a UTI. They didn't help anything. They were expensive and she insisted on an equally expensive blood test that also proved to be useless. They're about the money at this place. The vet tech that helped us was rude and condescending. I took my dog to a local vet today and she has a huge stone in her bladder. How did they miss that at this vet? Because they aren't looking for the real problem, they're looking for getting as much money out of you as possible. Huge waste of time. If you love your pets, stay away from here.

Took great care of my dog. Slight issue with billing, but handled immediately upon discovering.

I had an excellent experience here with my beautiful Golden Retriever, Stella. We went to see Dr. Bloom after an ER visit in Burleson and two follow up appointments at our regular vet in Waxahachie. By this time I was extremely stressed over my dog's health and the fact that we had no answers- just suggestions for $2500 surgery to rule something out. Dr. Bloom took her time and explained it all to me and realized what the problem was that the other doctors didn't. She was so helpful and concerned for my dog as much as I was. She gave us expert attention and I am so grateful for her and the staff there. You can tell they really do care about your pet here. This will be my go-to place from now on. I can't thank them enough for taking care of my sweet girl.

We DO NOT recommend this place at all. We took our two granddogs in for their yearly vaccinations. We had the dogs visiting from Austin, and my son hadn't had time to get them vaccinated, and asked if we could take them while they were up here (we're retired) 1. Gentleman at front desk not welcoming at all...not even a smile. 2. He takes us into exam room. Assistant comes in (she was very friendly), and after checking the dogs, we determined that they needed all shots except the flu shots. She left, and we waited for vet (By this time, we had already been there about 45 minutes). 3. Vet examines them and leaves. Assistant says they need to take dogs to the back for their shots...I ask if I can go back there and she says no (I know my son is very picky and I am hesitant, but since we had already been there for about an hour, I said ok). They bring them back, all seems fine, give me the bill and heartworm pills. I notice no rabies tags and call it to her attention. Says she forgot and goes to get them. I pay total, eager to get out of there. 4. After we get home, I go over the bill, and notice they charged me for the flu shots (close to $70). I called them and requested a refund, which I finally got in my bank acct about ten days later. We had never been to a veterinarian that does not allow you to be present when the dogs are getting their shots...I believe this would be even more traumatic for the poor animal than it already is. Also, how do we know they actually got the shots they had to? In my case, they evidently got the flu shots, which I had not authorized. Overall BAD experience!! I had forgotten to include that no mention was made as to their teeth. We made another trip back to the vet, and I told her that she had not told me anything about their teeth, and I wanted to know if she had examined them, since nothing was noted in the paperwork. She said she had, but that they only make an internal note for their own records. I was appalled! Why would they not tell the dog owner what work they need on their teeth or how to follow up? I had to insist that she give me something in writing...i honestly believe they were not checked...gut feeling. How stupid is it to examine the teeth and not tell the dog owner that work is needed on the teeth??? They finally gave me a written report. Never again will I give my money to this place!!!

All of the personnel we have dealt with at this medical center have been very professional and courteous. Our main contact is Dr. Bonnie Bloom and she and her assistant have taken excellent care of two of our dogs over the years. Both have an extensive knowledge of handling animals. I would recommend I20 to anyone needing a good vet.

Be careful they will try to charge you crazy amount of money once your animal is being checked out! The employees are nice but trying to run unnecessary test to rack up your bill.

Rude staff over the phone, rude staff in person.
I asked for heartworm treatment and all the staff answered me it depends which kind you get, then rudly threw my credit card in the desk and left me hanging in the air for my credit card. Not coming back EVER AGAIN!.

My cat was sent home from intensive care one evening and I was told to take my cat to his regular vet the next day. My cat died!

Very thankful for the assistance several of you gave as a beautiful white Sheppard pup showed up at our house. Thank you for checking for his chip and providing a wealth of resources and suggestions, but most importantly thank you for showing care and concern for the sweet boy. I'm so happy to report that he was reunited with owner thanks to you and your suggestion of PawBoost. Buddy ID (the chip tracking company) certainly was not of assistance as they didn't return any messages.

I visited this office yesterday and was not pleased with the techs that handled my dog. The vet was nice and understanding but the two vet techs I personally didn't care for. They need to work on the compassion part and understanding that its not about money. I felt like they were a little upset due to me choosing what I felt like what was best for "MY" 12 year old dog. From having and working in the animal field myself I'm pretty familiar with procedures and whats needs to be done and what doesn't. Sorry I didn't want to put my dog under anesthesia and that's my choice to make. I also didn't like the fact that when I asked about the second option the "vet" offered me wasn't even presented when she came back to let me the cost. I had to ask her for the breakdown of that and she then proceeds to give a generic response. I could just get the feeling she didn't like my choice and that's fine. Another issue I had was that they take the dogs to another area which I did not like because I want to see and Know exactly what is being done. I only came because they were 24hr and my dog needed something done. I Love all my dogs as my children and I really didn't feel comfortable and I feel bad as a pet parent for allowing this visit here. Than the tech that brought my dog back to me wasn't any better just short and quick and just still having the same opinion as the first one. Just wasn't a good first time visit the rating is for the techs in the back the vet as I said before was super sweet and understanding. He understood I just needed my dog to be taken care of till she saw a her actual vet.

I received a flyer in the mail for a free first exam (I ended up spending over $350.00). I had been needing to get my dog in for diagnosis of an issue as it was so I scheduled an appointment. When I got there, a woman was crying hysterically in the lobby because the clinic had lost her pet. That made me very nervous. The staff all looked really stressed out and frazzled. Nobody greeted us when we were helped, just asked for the name and why we were there. They walked a pet in an urn past the poor woman crying to give to another patron which made her even more hysterical. I really felt terrible for her. It made me sort of nervous to be there. We didn't wait long for a room. We waiting for a few minutes in there - not many - and then a girl came in and just started talking. She didn't introduce herself or give her title or anything so I assumed she was the doctor. She hung out for a while and asked questions so I filled her in on some of my dog's history and why we were there and after a bit she just said, "ok well the doctor will be in shortly." Oh, ok. Dr. Kraft was actually very nice and listened to me. They had to run some tests and I was called back 3 days later with the results. It turns out that my dog needed some meds. Ok. So we played phone tag (things get busy and that's ok) and I asked the girl on the phone if we could just move forward with the medication because Dr. Kraft stressed the importance of getting them started. She said they would get back to me. It's been 3 days now and I haven't heard a word. I eventually called them and was told that "they have been busy." Ok but for 24 hours a day, three days straight? Nobody could have taken 3 minutes to call me? And I was told this is important and time is critical. I'm still waiting to hear about the meds. I called another vet and was told to bring in the cytology report and they would dispense the appropriate medication at no extra charge so I can take care of my best friend. I will give I20 a little longer but I have to say this is not a good first impression. Dr. Kraft seemed genuine at least.

Our dog was hurt to the point of needing surgery and I-20 Animal Medical Center took outstanding care of her. Our dogs are rescue dogs and are nervous around people other than our family. They cannot be wear collars or harnesses and they were still able to handle our dog without hurting her. The staff is friendly and compassionate. We will continue to use them for the care of our dogs. I highly recommend I-20 Animal Medical Center. You cannot ask for a better clinic.

Is all this place is after is your money when I went in and requested a xray only when I was refuse that she told me that a lot of tests had to be ran and I iv had to be done and it was going to cost me $2100 when they found out I couldn't afford it is all they were after was my money they sold me medication for vomiting with my dog and my dog had no problem with vomiting my advice if you want your animal dead or if you have a deep pocket go ahead and go to but if you're a normal just everyday run-of-the-mill person go elsewhere because these doctors do not know what they're doing

Our dog experienced a medical emergency. The staff saw her promptly and she received a quick diagnosis and emergency surgery within 2 hours, ultimately saving her life. The staff were very compassionate and understanding. They took time to answer our questions, allowed us to visit her at all hours, and followed up with a phone call post discharge. Thank you for your great service and thank you for giving us more time with our baby!

Our dog has a reoccurring mouth issue called CUPS. Our regular vet was going through the process of prescribing antibiotics and steroids (for the second time since she's been our vet. 4th time in my dog's life). While speaking to us about his situation, she mentioned that the vet she interned with is a specialist in pet mouth/dental issues.

About a month later, our dog's symptoms returned so we immediately made an appointment with Dr. Bloom; she was fantastic. She not only thoroughly described the issue and what causes it, but she did a CUPS dental cleaning that day! During our dog's follow-up appointment, she could see some symptoms returning so she gave him a booster shot of antibiotics.

Dr. Bloom has been the only vet to be able to tell us about our dog's condition and get us on a path of prevention versus the cycle of reoccurring issue and medication that he had been on for a couple years.