I remember being in there as a kid 8 or 9 years ago when I was 15 and the woman named Faith (staff) would tell people that they should starve themselves or they are not attractive and thats why they are suicidal ,this isn't a joke either...
My son was admitted back in September. Under the care of Dr. Zia who put Shawn on strong medicine. While under the influence of the medication Dr Zia (and I say that loosely) evaluated my son. Reevaluated him while still under the influence of the drugs and released him a week later. Gave him scripts, one being Haldon which is a very strong medicine. Just makes me wonder what they were treating him with in this facility?! This Dr Zia seems to think and he told me this, that you can treat depression in 1 week. 1 week !!!
I'm not a doctor but, know from personal experience you can not!!! My son committed suicide 4 days after being release.
I am still not done dealing with The Highland Center, Dr. Zia or Mercy. They do not see any neglect. But, I had to take time to compose myself.
Please, do not go there. You may loose a love one or your own life.
We came there with our child who had been engaged in dangerous activities that were so significant, I am still in fear for my family. Our child spent the week lying to the staff, playing games with other patients, and playing video games. Both of our case managers attacked us as being the cause of the problem, before actually conducting a family session with us. The psychiatrist didn't even have accurate information on our child's condition. Probably the worst mental health experience I have ever experienced.
Most of the nurses were super nice and caring, but a couple were kind of rude and treated you poorly. Also, I don t think all of the nurses had been properly informed, because some would tell you you can do this, others would say you can t, so I just wished everyone would have been on the same page about rules. The food wasnt too bad, and you could get snacks whenever you want. As for cleaneness, it was super clean and you could ask for new sheets or blankets or pillows whenever you wanted. As for the psychiatrist, I don t think they care. They release you way sooner then need be. I just wish they would genuinely care and wait til the person is 100% ready, not just throw them out.
I was shocked while reading the reviews because in my experience, the inpatient facility is the best one i ve been to! I was admitted to the adolescent unit and felt very welcomed. Carpeted floors and decorated walls(some were even chalkboard that patients could draw on!) give a home-like feel. Big lake in the back that you can see from the windows, and i remember how excited everyone got when we saw a duck swimming!
On my first day the other patients could not have been kinder! Everyone greeted me with open arms and made me feel welcomed. The only thing that made me feel uncomfortable was that i couldn t have my clothes, but i do understand the reasoning behind it and i got them within a day so it was all good:).
The cafeteria is the absolute best, it offers an alternative menu that includes a burger, fries, chicken strips and more i believe. There is a soda machine and fruit cups, even cheesecake! You bring your food upstairs at dinner time at 5, and get to eat with your loved ones from 5-6.
Most of the staff are very caring, and made me feel so comfortable. Some of my favorites were April(nurse), Angie(tech), Madison(Tech) and my psychiatrist (can t remember his name, it wasn t the general doctor) provided me with motivation to get better, and made me feel better in general.
Definitely would recommend, and if i ever need help again will most likely go here.
Never send a loved one here! The staff are extremely rude and very unsympathetic!
Treatment could have been better but its honestly surprising that this place is getting terrible reviews! I was there about a month ago, stayed for about 5 days, and the staff was incredibly supportive and doctors seemed to care.
The other patients in there with me were some of the most supportive and kind people i know. I've still stayed in touch with a few and have become close friends. The techs were always so kind to me and seemed to genuinely care about the well being of the patients.
Despite the bad rep, this place changed my life. But still, I never want to see it again. It was tough but every thing they did was to better you. It takes a while to get used to but eventually you just adapt.
Today, hyland intake told me to try a different hospital. This place is absolute garbage. A complete joke. They will not help you. They only want money, then they drop you.
Extremely rude. Not helpful. Made the situation worse.
I called twice. First time the phone rang off the hook (at noon.. 12:15) no one bothered to answer for minutes. Second time, rang and a woman answered. Very annoyed I had called, very grouchy. Very unhelpful. I asked if they allowed visitation of patients. She responded annoyed that I had asked such a question, and pretended like she didn t know if my sister in law was in the ward or not... I already knew she was admitted. The woman left me with more questions than I had before making the phone call. Very rude. Made me feel even more powerless in this situation! Wow. Hire some more empathetic employees for this depression facility.
Rating that I LIKED IT is a bit much. But, as far as pysch units go, they are nice and caring. You sleep 2 to a room mostly. I do not know what to say been there many times.
This place undercuts human dignity, and has the sterile institutional feel of a prison. The rooms are understandably devoid of objects to minimize the opportunity for self-destructive behavior, but they also lack color, pictures, music or anything else that is remotely stimulating to distract from the isolation the patients including my son must feel. Based on our conversation with the nurse assigned to our son, the program is a one-size-fits-all group therapy approach with no accommodations made for differences in age, maturity or intellect. My son who suffers from insomnia was visited every 15 minutes through the night and has did not sleep at all on his first night. Instead of restful and therapeutic, this experience is demeaning and anxiety inducing.
In conclusion, if you want your loved one to get well, don't send them here. I would further recommend that you tour any such facility and ask many questions before deciding whether or not to admit. Lesson learned.
Lack of communication between therapists. Another child was telling my son he was worthless and should try harder with killing himself. No one stepped in and my son had to handle the situation on his own. This place does not even deserve 1 star. My son was punished for their inability to do their job. As a parent, I am very upset with the way they handled the situation.
Patients are extremely commonly not treated with humane practices or decency. Instead of posting their opinions here, pretending to be former patients, the staff need to take remedial courses in how to treat people like human beings.
Those who run this so-called hospital should be ashamed of themselves for doing so little to make this place better, after years and years of it just getting worse.
Why don't the staff in charge make it clear to the employees that being rude, disrespectful, otherwise anti-therapeutic, or nasty toward patients or visitors, will get them unemployed here.
Ultimately, instead of staff posting their 5-star opinions, they ought to listen to all the harm that they are doing, stop it, and make this a real hospital immediately.
I recently stayed here and a majority of the techs and nurses were fantastic! If you want the best treatment, I d recommend going during the week. I stayed Wednesday-Monday. Wednesday-Friday were great. Saturday, there weren t as many groups, but it was still decent. Sunday was terrible, and we only did 2 groups. Both groups were not helpful, but it was more of the patients fault for interrupting. That will happen anywhere, though. The leaders of the group should have asked individuals to leave, however. I d rate it a 5 star, however, the psychiatrist I saw, dr.zia, was not helpful. He would meet with me for less than 10 minutes everyday. I get that he may be busy, but he did not give enough time to explain your symptoms. He also didn t seem to care to know the details of certain situations. He was also quick to make a medication change on me. Sometimes, I felt like he was confusing me with other patients. If I could rate the hospital a 5 and the psychiatrist a 1, that would be a better rating. I don t know why this hospital gets so many complaints.
Negative stars if possible
It's not a rehabilitation it's a racket. Look at the glowing 1.7 stars they have!! If you end up here it's likely that you were placed here against your will and held against your will. "Bodily autonomy, what's that?"-Motto of Hyland.
If they are gracious enough to let you use the retro(in both form AND function) corded telephone you can reasonably assume you will not get to eat that night. Fair trade I suppose, one basic right for another. That's how it works here in the fatherland, no?
Just another cog in the pharma-prison-police state
Didn't help with my addiction problems, doctors and staff were extremely rude. Wouldn't give me proper medication, treated me like a terrible person, acted like I was stupid, and ended up "graduating" with a worse problem. Stay away from here, it's hell.
One OF the last places someone with mental health issues can get help, for more then 48 hours. Fetus use to be the best, but went down hill once they became part OF Mercy hope that doesn't happen HERE... THE nurses are Great at both location but there hands are tied due to politics and social workers needing to do their part. It's all about money and pushing people thru. But when they come right back in, because the job wasn't done right, the first time, DOESN'T THAT COST MORE.. YES IT DOES...
And who suffers, the patient who doesn't have the ability to deal with the paperwork and scrutiny, Etc that involved for them getting the care they need in the first place. Please let's make the system work ,would any of us wish this on ourselves? How many even know or understand, a day in these people life with their meds not right and is that their fault...NO..
My husband went in for help, ended up sent out almost dead, something happened, he's scared of that place, mention Hyland and it triggers something that happen there, from what I hear it is abusive and very rude, and I'm gonna get to the More
Would not recommend this place to my worst enemy. Non-caring, ridiculous staff that are only there for a paycheck. Can t even get straight answers about what exactly they did with my daughter while she was here and no paperwork as well as they just gave her a cab voucher and sent her on her way at 10pm and she didn t even have shoes on!! Sickening, pitiful excuse for medical care professionals!
Be where of this very dangerous facility as once you're in you will be very hard pressed to get out. This place needs to be shut down immediately as the nurses (not all) treat the patients like dirt! No respect and retaliate on them if they have any intelligence: the doctors do too! They're breaking electrical codes in the building as rof ight now do it is not safe. This place needs to be torn down and never reopened!
The staff was very rude & careless. I was only there so they could experiment with medications for my depression. They didn't care at all that I was puking; I was puking because they didn't read the directions for my medicine. It was most likely that I was supposed to be taking it with food, & they should've let me wait to take my medicine until after I ate my food. One very rude woman kept telling me that I might die if I kept puking, and thought I had bulimia because I made myself throw up because I didn't feel good from not having any food with my medicine. The staff made me feel terrible, and eventually I got so dehydrated, that I had to go to Cardinal Glennon.
Cannot recommend Hyland. Very Bad experience there. Employees ineffective and unprofessional. Find a different hospital and/or program.
My question is why is this place still open if so many people have said it s horrible?????!!!!!
I went there as a child and I couldn t have felt more alone..One of the staff members was an old male who treated me horribly and would yell at all the kids for no reason. I went there for traumatic reasons and left with other trauma
Dr. Zia is a quack and this place is garbage. PLEASE go to centerpointe instead
Horrible place
It will make you consider killing yourself even more
I was sent here for an "assessment", they drove me to the ED and didn't tell me until I got in the room stripped from all of my personal possessions and into they're disposable scrubs, that I either have to voluntarily admit myself and possibly leave in a day or involuntary stay for 72 hrs minimum depending on doctors orders. The most scariest experience of my life feeling like I had no say so in my own medical needs. The staff was ok, I'd say lazy but nice. The case managers were good to me. The doctor was absolutely HORRID!! He was so rude I discharged myself after not even being able to speak with him for over 24hrs .. shameful place!!!! I hope everyone still in there gets the help they deserve and not childish games to make them feel good in the moment .. I also had to walk not only around the hospital with no shoes on but outside and as well as walk through Hyland itself constantly with no shoes on. They could at least provide slippers or let me have my shoes w/o the laces!!!
Was here a year ago and I do not recommend! I was thinking of something I could do and finally thought of this. They had me in another building before sending me to the hyland building. A security guard had to come in and take a necklace I had on... this necklace belonged to my father who had passed away. It was literally the only thing I had left of him! He told me he would put the necklace in my bag of belongings. Mind you, he was asking questions about the necklace. I was a homemade red and green cross necklace. Well, when I was discharged, the necklace was GONE! I called and talked to security and they said they haven t found anything. The only people who had access to my belongs were the staff! The security guard was the last person to have it. I m still hurt to the day that someone would STEAL something so special from someone.
Sounds to me like they need a new staff of people who understand what ur going through only God will judge in the end
You get out what you put into it. I've had a great experience. Excellent staff, very supportive, but not to the point of coddling you. If you are not accepting your own fault in issues they will call you out. Some of the patients seem to want to hear that they are right all the time and that's not going to get you better. Remember a dissatisfied person is more likely to leave a review so take them with a grain of salt. After almost 20 years of just dealing with my problems myself and only using meds, this program has gotten me on a track that will help me deal with these issues in a long term manner. Thank you especially to Kim, Tammy, and Jenna. Even the people who are in the building that don't work for the program are very caring. I had an issue and a random nurse saw I wasn't ok and sat me down to help calm me. It's a great place, give it a shot.
I expected better things since Mercy has taken over.
The only reason it s getting a one is because most of the staff that worked with me were awesome, that being said I wouldn t recommend going. My doctor was awful!!! No one communicates and if you don t speak up things don t get done.
I had severe depression and was on the same floor as severally handicapped people who need intensive care and more attention. It s impossible for everyone to receive the care they need when we were all so different.
It needs to be completely remodelled and updated and they need to really consider providing a space for people to get some fresh air. I was starting to panic because I felt completely closed in.
Hyland is so outdated in their practices, I will never send anyone to this facility ever again. I understand that mental health treatment is an increasing need and that it is often a busy and dangerous workplace at times, however that is no excuse to not involve those listed on a patient's PHI every day, or for Doctors to ignore family and loved one's concerns about medications and symptoms.
Only treatment that is provided at inpatient is medication and (optional) group therapy- for $1,050 PER DAY before insurance. Personal items were also lost/stolen throughout stay here and nurses were simply nonchalant about it. If a patient wants to be treated at a different facility that -legally- needs to be honored. Patients have the right to refuse treatment as well!
Many of the staff is so nice so it's just unfortunate that the system as a whole has not shown to be successful!
Protocols that I suggest need to be updated/changed/added:
1) Case managers and Doctors should offer a meeting with family and loved ones (especially caretakers) and the patient before/during discharge to go over safety planning, emergency contacts, and follow up treatment options/appointments.
2) Patients are locked in the building for upwards of weeks, please consider allowing them outside to enjoy fresh air if they ask! (of course with security officers present).
3) Consider extending visiting hours on the weekends, patients are without consistent contact with the people they would usually see and talk to 24/7.
4) It should be a member of the Care Teams' priorities to contact caregivers with an update at least once/day.
5) Allow patients to text family/friends, or at least the ability to access their contact list on their cellphones-nobody memorizes phone numbers anymore and requiring that a patient be socially isolated from their outside support system unless they know someone's phone number to call is inhumane.
6) Continuation of care!! Sending a patient home (many times to the same toxic environment that caused the need for inpatient) without follow ups THAT WEEK should be illegal. It's almost a guarantee that the patient will just be readmitted. I suggest that a committee be created to address this concern-I'm sure I'm not the only one who has dealt with same month readmission/s because of lack of support once discharged.
I'm truly shocked to see so many one star reviews. I was admitted a year ago, and this place was the most welcoming and caring place i've been to in years. All the patients welcomed me with open arms, and so did the staff. The staff was incredibly kind and always fun to talk to, especially Laura (i hope i'm getting her the name right). She sat me down during vitals and told me how special and kind i was and it brought me to tears. She also sung karaoke with us and i felt like i was at home. She deserves an award :). The activities were fun, and the cafeteria food is full of variety and delicious. You just have to go in with an open mind! The scrubs were so comfortable that i preferred to wear them instead of my real clothes, but be careful, they tear easily. My only complaint was that the bottles of shampoo and conditioner were super tiny and i used one almost every night, and they don't let you bring your own stuffed animals which made me sad, because i have a stuffed yellow rabbit i've had since i was born and shes a huge coping mechanism for me. I asked why i couldn't bring her and didn't get an answer, but other than that Hyland is an amazing and beautiful place :) im glad to have spent my time there!
There needs to be more control over the kids and more discipline. People who actually want to help and not just babysit.
At first, I thought this place would be great for my daughter as it sounded like she would get the short term care needed to stabilize her. Don't ever take someone on a weekend because they will NOT get the therapy or groups needed to get things in the right direction. Rather, they are left to sit, stare at walls, put together puzzles missing half the pieces, play cards that are missing half the deck, etc. She was worse off when we picked her up a few days later. Come to find out, the unit she should've been placed in was full, therefore, she was placed in a different one where she did NOT receive the proper care!
Do not take depression seriously and disregarded valuable history of effective treatment in patient history.
The staff in pysch unit are some of the best i have ever seen. Doctors nurses and tecs. They dont justwork there for a job they care. They work extremely hard at a job most people wount have. So when you judge there job why dont you go apply?
If I could choose zero stars I would. This place was zero help for my daughter. The staff are rude and inconsiderate. I was not able to get any understanding her care plan before my daughter was discharged. After three days in the facility, she received a total of one hour of one-on-one time with a physician. This has been one of the worst services ever. I do not recommend this facility.
When asking for assistance and also when picking up my daughter, I had to wait for an obscene amount owf time to speak with someone. I received different messaging from everyone that I spoke to. And the facilities are run down and depressing.
Do not go here!
I changed my name for the sake of privacy, but I recently stayed at Mercy Highland for 2 days.
To be clear, I have never been a patient at any mental health care facilities besides this one time. I struggled with intense anxiety and depression. I came in for immediate treatment after months of hopelessly getting know where with my regular doctor and health insurance provider. I became suicidal and sought help. This place saved my life, no doubt. It was an eye opening experience to say in the least.
Don't expect to come here as if this were a hotel or a spa service with friendly guests and a clean environment and entertainment. You're here to get treatment, go to your group therapy, follow the doctors orders, and get well.
If you respect the staff, the nurses, and the techs, they'll give you their hearts and anything you need...a listening ear or an extra snack if you ask nicely. Being cooperative and kind goes a long way. I saw many patients abuse their nurses. I know mental illness plays a role here too, but still.
Many were here struggling with depression, anxiety, drug addiction, withdrawal, abuse, homelessness, and anger issues. I saw and heard a patients act out, scream and cry, cuss out the staff, and bully patients here. The environmental was not ideal for healing. However, I had a couple patients here like me to get me through the process. My family also visited both days. One man truly helped me more than anyone get through the days who had a similar experience like mine being admitted. I encourage people to talk to others there to feel a sense of community.
Overall, my stay was okay. Surely not fun but it was what I needed to recover. My new doctor is very proactive. And the social worker was very resourceful for me.
Dont be discouraged by the negative reviews because this place is what you make of it. It's not meant to be fun, but I was treated very well and I feel much better after being released with a treatment plan.
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