Huron Valley Glass Review

Fantastic experience! Chris could not have been nicer and was so patient with us. Thank you! We will be back soon.

Service people and others are very pleasant to deal with and work is done in a timely manner. Also, I appreciate having my vehicle washed. Thank you.

Salesman was very knowledgeable. Very friendly. We had our 2 year old with us and he gave her coloring book, crayons and snacks to keep her occupied. Very friendly people and excellent buying experience.

Mr Frazier was a very good salesman I would recommend him to my friends. ..everyone was friendly

I had an amazing experience with Victory Chevrolet Buick. My sales person was Michael Moore and he made everything very simple. Buying a car can be very stressful but he made it easy! He listened to what I wanted and helped every step of the way! I recommend Michael as your sales person!!

no customer service . i had a gift card offer from gm financial . actually 2 of them all had to do is go the dealer with letter whether i get approved or not still qualify for this . first time did not agree on terms but second time i did and have not received it. first time sales rep said will be mailed turned out to be a lie second time was told will have it when you pick up ur plates 6 months later still nothing . talked manager was told sales person will call you than sales person said will talk to manager and will call you no one calls. if they do this for a gift card imagine what they would do for something much bigger like service or warranty.

Control module broke so they fixed it free of charge. They also gave me a free rental so I wouldn't have to miss work. As long as I live in the area I'll be using them

Came to get our first oil change for our 2018 Chevy Cruze we got in February this year

Victory is always quick and service is excellent. The Service Techs are knowledgeable and helpful.

I would highly recommend shopping with Randy Wise, Milan. My salesperson Craig was great to work with, and gave me all of the information I needed to make an informed decision on my purchase. I appreciate the friendly and straightforward approach and love my new Cobalt! Thanks so much for a great shopping experience.

Very happy with my experience at victory Chevrolet. Sean Johnson was very helpful and straight forward I would recommend him for anybody else that is looking for a good experience in car buying and a very down to earth salesman

I have been buying cars for a long long time. No one has taken car of me like A.J did. Everything was handled smoothly and professionally. I highly recommend him to anyone looking for a car. And the management staff was hilarious and easy to work with. Thanks Guys!!

Service Department did a great job, sales department is hopeless.

Hands down the best dealership around. I have never meet such amazing people who go above and beyond to make sure you walk away with everything you ever wanted in a vehicle. A special thanks to DJ for getting me into the perfect car that has everything I asked for.

Liz is a great sales person. She doesn't high pressure you,which to me makes me go in the different direction.

Had two major issues with my LaCrosse in the same month. Came to Victory both times and was very pleased with the service. Dealt with both Ryan and Richard and both were exceptional. They kept me up to date, were spot on with price estimates and my car was done both times when they said it would be. They even worked with GM warranty claims and were able to lower the price of repair. I am a service adviser elsewhere so I am fairly critical when it comes to a dealership service experience, but I can say with confidence I have nothing to criticize. Will definitely be back for all future maintenance and repair concerns.

Purchased my first new car in seven years from this dealership and could not have been more satisfied! The process was simple and the management and sales staff were professional and courteous. Most of all I did not feel pressured, I felt like family.

I've known MaryAnn for some time now, with her bubbly personality and knowledge of vehicles you can't go wrong asking for her advice whether you're buying a vehicle, wanting to lease or just window shop until the time is right. MaryAnn Bringhurst is your Sales Associate to ask for.

I just bought a used car from here on the 24th of July. Getting the car was good, no problems really. But, when it came to getting a plate they told me their person had left for the day but they would ship it when the girl came in the next day or Monday and I would get it next week. I asked them when that would get to me because I would be moving 7 hours away from home August 2nd. They said that they figured I would just want the plate shipped to my house because we live an hour away from the dealership. I said well if you know it ll get to my current house before August 2nd that s no problem. If not I wouldn t mind coming back Monday or Tuesday to get it in person. They assured me it would come before August 2nd. Well I moved and have no plate. I got a message today on August 3rd that my plate was delivered... and it was mailed out August 31st. After I specifically told them I was moving and needed it as soon as possible and didn t even mind if that meant me coming to get it, but they assured me. I know this isn t the end of the world I have family there that will be able to ship it to me. But I am a bit frustrated with the fact that they waited so long to ship it after I explained my situation. If they had forgotten to send it, then I would have rather them called me on the 31st to pick it up rather then them ship it so late. They also charge you a fee to do these things, the plate and such, in house, so you don t have to go to the Secretary of State, which they do not tell you about the fee until you are looking at the break down of the cost and ask what that charge is for. I would have rather went to the sos.

My salesman Tony was fantastic, down to earth and did not try any of the pressure tactics that have been tried on me in the past. If more car salesman acted like he did, the process of buying a vehicle would be much more comfortable all around.

Fast excellent service Tony was awesome thanks for everything...

Superb customer service and very helpful. I will recommend Victory Chevrolet Buick to all my friend's. Thank you for so much !

I bought my truck from Sean Johnson in December. I was very happy with his help. He helped ne find exactly what I was looking for. I will definitely be back!

First and last time here. Victory was the only Chevy dealership I've been to that was hesitant to match a full service oil change coupon from another Chevy dealership. The service clerk was patient but reluctant to match the coupon ... It was time consuming and frustrating to use the slow as can be wifi and show the coupon...every other dealer Ive been to between Ohio and Michigan were happy to look it up for me and price match... Also, I got home to find that my tires have not been rotated despite that being included in the coupon. I'm having a hard time believing they did a full inspection since I know for certain ( verified by other dealers) that I was needing brakes and routers very soon...Victory did not inform me of any thing wrong...just took my money and sent me on my way... Victory Chevrolet will no longer receive my business.

I enjoyed the whole car buying experience, dealing with DJ Carns as my salesman. Would definitely recommend him to all of my friends in need of a vehicle!

Garrett Murphy and the rest of the team are the BEST. We honestly wouldn't go anywhere else to purchase our vehicles or have them serviced. Everyone is very friendly, genuinely interested in you (not just your business), and they're fun. I have never felt pressured into buying or leasing a certain vehicle here. They are there to support you and and your vehicle needs. Especially Garrett.

I had a great experience buying my new Volt from Garret at Victory Chevrolet. The price they gave me was better than the (many) other dealers that I considered, the dealer exchange was prompt, and he was great about showing us the features of the Volt when we picked it up. Little touches, like the Christmas party that they put on for kids in the community, made it feel like a friendly place to go. When the time comes for our next car, Garret at Victory will be the first person we call.

One week ago I experienced an unexpected issue regarding my engine coolant. I just happened to exit Rt. 23 and found myself facing your dealership, pulled in and was greeted at the service area by Rodney and Steve. They immediately assessed the situation and without hesitation proceeded to fixed the issue. Thanks to these two gentlemen for your outstanding service and kindness in handling my situation!

Tony was my sales person. Great guy, hooked me up with a great deal on my dream truck-ZR2 Colorado.
Tony made my experience incredible. Being a skeptic when it comes to salesmen. I had to do some research before I believed him.But he was right.
Thanks TONY.

Great experience! AJ Garr took amazing care of me on my new Malibu. Got me a great deal and got me out of there fast. Go See AJ!

It's always pleasure going to Victory Milan. They have a great staff of professionals. The serviced department is one if you the best in the area

Working with DJ through the car buying experience was great! His after-the-sale customer service is just as good! He is professional, knowledgeable, responsive, and genuine. He easily made buying a car at Victory the best car buying experience I ever had!

Top shelf team, very clean and neat facility highly recommended dealership

The parts staff especially Briana are very helpful and went the extra mile to help and did all they could. I have nothing negative to say.

Will definitely be referring family and friends who are in the market of car shopping. My experience was exceptional and the staff met my needs in my car of choice...new 2016 Chevrolet Trax!

we had a wonderful experience at victory. Mary Ann BringHurst was a phenomenal sales woman that was very knowledgeable, friendly, and personable. There was no pressure from her to buy a car and she took her time to help us find the right car for our family. Thank you again. Mary Ann, we shall be returning the next time we need a car!

Customer service before the sale was great. But ended up having issues with the paperwork with the finance company THEY provided for me. I called rhe dealership twice talking to the sales manager and finance manager and couldnt even get a call back from either one of them. I finally got so upset about THEIR lack of concern about the error, I called the finace company and took care of it myself. I later called and left the general manager a message telling him about how poor the customer service was with this situation. Well i guess since its been two days and still havent received a return call from anyone its pretty obvious they arent interested in customers for life. Do yourself a favor and find a dealership that actually cares and has concerns about their customers before and after the sale.

Thank you to Brandon Garvin, Chad Becker, and the whole Victory team for getting me into my new truck!!

I just bought my third vehicle with victory. I must say this is the best dealership to work with. No hassle and certainly no pressure. Keep up the good work!!!

Call the head and arranged a test drive of a vehicle. When I got there neither the person I talked to nor the vehicle I was supposed to test-drive was there period when I asked why they said the phones are answered by a marketing person. Really? Don't waste your time

Bought a vehicle from AJ and Chad, both worked incredibly hard to get me what I wanted at a payment that I asked for. Highly recommended.

Very good friendly service in a short wait time for car service!!!

Unfortunately my Cavaliers days are over since she finally gave up on me. Over the last week I've been so stressed with the fact that I had to get a new car. Worrying about how I would be able to afford it and near tears with the fact that I would have to raise my insurance. But with the help of the A.J Garr and the Victory Chevrolet Buick crew, and State Farm we were able to do this! I got a used (Yet NEW to me) 2012 Chevy Cruze! It may not have been my first choice, but I am very pleased with it and our plans to help me build me credit score (which was not existing) to a higher number so that I can get into a new car one day!

THANK YOU, BESTIE! (AKA A.J. Garr) for helping me through my first car buying experience, THANK YOU for helping me stay calm and happy, and THANK YOU for helping me "adult"

I will recommend A.J and his friends at the dealership to everyone!

Only place I will take my vehicles. They have always figured out the problem the first time and fixed it without no issues. Great service and friendly staff.

Very clean dealership. I was helped immediately from their salesmen, Joe Cadle. He answered all of my questions and made me feel confident in my purchase of a new Buick.

Working with A.j and Chad was great experience!! Incredibly helpful and ultimately trustworthy. Wouldn't dream of going anywhere else for buying or servicing my vehicles.

Wonderful dealership!. They were able to help me get out of a bad situation with my old car and into a nice affordable new car! the salesman was great.

These guys are snakes, they take advantage of woman who are alone. Myself and anyone I know will never do business with these scum again. Please search else where Ann Arbor is just up the road.

Great, I had never set foot in the dealership before and was treated like an old friend.

Maryann was very easygoing and the perfect sale person for me.

Very comfortable seeing. I did not get pressured to buy. The salesmen were polite and willing to assist any way they could.

Chris was amazing! He did not try to push us into anything, but also didn't sugar coat things for us. If it wasn't for his great attitude we probably would not have walked out with a car.

Great place. Super service. Bought our Silverado here.

Such terrible people !!! Literally fricken sends me mail that looks like my tax refund. You POS I have been waiting for my taxes and you try to get people attention and give their hopes up. You are terrible people and I dont know how you got my mailing address but if I get one more I'll report it

Making an appointment for the service was very easy and staff was friendly and professional.

A great pleasure dealing with Aj Garr, Chad, Brandon & Dj. Thanks for a great car buying experience.

I have lived in Milan my whole life and like to support the town I live in. But OMG they have had my vehicle for 2 weeks in the service department for an airconditioning fix. Yes, really.....2 weeks. I called today and was told by the service manager that they are still waiting on parts. Are you kidding me, parts could have been shipped from the other side of the world in 2 weeks. We had good luck with Randy Wise and the dealership before them, but I don't think I will be returning to Victory EVER again for service. If this is how they service your vehicle after you make a purchase I don't think we will EVER purchase from them again either.

Joe, our salesman guided us through the whole car buying experience. He was professional and knowledgeable and we appreciated all he did for us while we were there.

D.J Carns is the most helpful salesman I have ever death with. GREAT EXPERIENCE!

I spoke with Christa on the phone recently and got an outstanding experience. She helped me a lot and answered all questions I had. Very pleased.

Professional and courteous. Highly recommend this dealership.

Tony helped me choose a car that would fit my needs. Everyone was super nice and really helpful. I got to drive my new Chevy Trax home the same day.

My experience with this place has been nothing but bad. In September of 2018 I purchased a new Buick from this dealership and I regret deciding to buy the car there it to this day.

I feel like I wasted my time as soon as I walked in and knowing what I know now, I should have left before I went any further.

They prepared none of my paperwork prior to entering the dealership despite having over a dozen conversations with the sales team and filling out an online credit application.

When I walked in to inquire about the vehicle, the internet sales person handed me off to a sales person. He was nice enough but was super unorganized about preparing my paperwork and getting me the information to insure the vehicle despite me sending him everything he needed in PDF form in a single email.

When I drove the car it was dirty and about to rain. As I was working on the papers it started to pour. Instead of taking the car inside and cleaning it, they put it back outside and let it get wet. Upon taking it literally straight home and garaging it overnight, I was shocked the next morning to see scratches on the driver door, front driver side fender, hood and trunk lid as well as on the fuel door and convertible top cover. This car is dark blue and they were clearly visible.

The dealership clearly either didn't look at the car before they sold it or didn't care it was totally scratched up. I ended taking it to a bodyshop and paying to have the scratches removed. All but one came out totally, the last one was small, there goes $100 after I spent $40,000 on a new car.

Now that I've had the car for a while, I don't have any of the paperwork proving coverage for the GAP insurance, extended service contract or prepaid maintenance plan I purchased with the car. I called to speak to the finance department twice and never got ahold of anyone. I sent an email to DJ on 6/17 and 7/09 of 2019 asking him to help me get my paperwork with no response either time.

I now decide to try at this on my own and contact AMT, the company that their website says is the company they use for service contracts and GAP insurance, etc. After three calls to them, I finally get told they don't have any record of me having any of those coverages. After reading my purchase contract, which did not have any contact info for or the full name of the provider of the policies I purchased, I was able to google and find the service contract provider who provided me with copies of my papers.

My time is valuable, and I feel like they wasted it before, during and after the sale by not being organized, not taking me seriously and not providing basic customer service principles like follow up on contacts and providing your customer with contracts.

I've purchased many new vehicles in my time and I've never had an experience like this before, except at another Victory dealership, which leads me to believe this "give me your money and then get out" attitude is pervasive in Victory operated dealerships.

I won't be visiting another Victory owned dealership.

Leased current vehicle from them 3 yrs ago, came back to purchase vehicle and General Manager, Chad Becker, had my credit ran 11 times dropping my score 50 points. Is this common practice for dealerships?

I want to thank aj garr personally for helping me find exactly what i was looking for. The professionalism of the sales crew was awesome. Thank you guys again for your help.

Needed oil changed and had some problems with older buick enclave. Brandon Garvin and his team not only helped me out and got it fixed at a reasonable price but they ensured my every demands were met. I have been going back ever since and will continue to do so in the future.

Sean Johnson, Is the guy is the man. Above and beyond? No he did more. I did my own research on a fairly new used car. Got approval from my bank and I drove from an hour away to test drive the car. There was a full fuel tank, Car was running warm and ready for me to drive. This guy communicated my offer to the manager multiple times as we went back and fourth on the price, He told me don't worry just tell me what you want and ill work on making it happen. He literally went above and beyond any car dealer salesmen would go. I brought my down we signed the papers shook hands made a deal within 2 hours. Best experience I've ever had and I will definitely come back to get my next car. Sean you're the man!

Drove from central Ohio to Victory Chevrolet this past weekend and had a great experience. Everyone was very nice and professional! They helped us get in to the car we wanted and I greatly appreciate it. Our salesman AJ came in on his day off and was great! Would definitely recommend!

Got me into a vehicle and told me they could move me into a newer model in 6 months to a year. Well it has been a year and they have informed me my vehicle is worth less than half what they charged me. Meaning that I would have to pay off the difference while making a payment for a new vehicle. Not to mention the part they thought was broken and ordered for me under their extended warranty never arrived. I took the vehicle somewhere else where the problem was not what they tried to say. I can't wait to sell this car and be away from this shady business.

I had my auto serviced at Victory Chevrolet today, and received fast and excellent treatment.

Me and my husband had a great experience and Garrett helped us get a new car!!

Great experience purchasing a new Chevy Trax, even during the COVID-19 Shelter in Place. Tony was great! Super pleasant experience and they really gave me a great deal with a low monthly payment. I was originally shopping for used and never thought I'd be able to afford brand new. I love my new car! It's a perfect size. Look forward to working with Victory Chevrolet Buick. Small town feel yet great selection and service!

This is a great dealership. Working with Joe Elliott was an awesome and enjoyable experience. It's hard to find REAL sales people that care about their customers even when they aren't going to make a deal that day. Joe was sure to provide information when we needed it and made us feel like we were top priority even when we were not looking to buy that day. What
do you know, we came back the next day and bought from him. Absolutely great service from professionals like Joe is what makes this dealership great.

I recently traded in my 12 year old Silverado for a new 2015 model. From Maryann to Brandon, I could not be happier with my experience. They worked within my budget and ultimately presented an offer I couldn t refuse! When my wife and I are ready to upgrade our other vehicle, I will return to Victory Chevrolet. Thank you!

Best dealership in the state! DJ found the exact Silverado I was looking for and got it within a few days! If you want a genuine, friendly experience when buying a new Chevrolet, I recommend this place! Thank you Victory team!

Garret Murphy is a great people person and salesman. Great dealership and customer service. Will definitely go to Garret if I need anything!

Came in to look at some new cars so I can buy one in the next couple months. Joe Cadle helped me, showing my a few different models I was interested in and giving me prices without pressuring me into a sale. I will buy my next car from Joe.

Always a great experience. Everyone is extremely friendly at victory. They serviced my car fast and had me on the road in no time.

Maryann Bringhurst: When I sat down with Maryann, she immediately struck me with her professionalism and gentle manner. She is very tech savvy from just my observation and so I as well and chatted about that a good deal. As I was looking for price point rather than a specific vehicle, she was all over the computer explaining which cars had rebates. After the initial paperwork, she pulled out color swatches and asked which I preferred. I am going to be 65 in July so it had to be red since it s a color I ve always wanted but never owned. To make a long story short, I am now driving a loaded 2015 Red Hot Chevy Cruze. Maryann exceeded my expectations in every way. I cannot compliment her enough on her professionalism, her knowledge of your vehicles, and her gentle way in which she works with a customer and certainly exceed my expectations. She represents your company quite well. I expect her career to be extraordinary.

I was invited over to check out the 2015 Cruze and all the special incentives for this car. I got a call from Christha V. which was by the way my first impression of the dealership. thanks to her, i decided to finally go to Victory Chevrolet of Milan and I got myself a great deal! everything started with you Christa so thanks!

The Team at Victory made the buying process of my new Silverado a breeze. Besides the Chevrolet product line being AMAZING, the guys at Victory were low pressure, worked hard to find me the pickup with the specs I needed along with the creature comforts I prefer. Managers procured the best rate possible for me, and getting through finance was timely and easy. Would not hesitate to do business there again on future vehicle needs.

I've been coming here for over 4 years. I get oil changes a lot due to driving many miles. My truck is amazing and I love it! I purchased it from here when it was Randy Wise. Today...I sat outside the garage for over 5 minutes while people were walking by. I was finally let in and stood there for a few minutes before they acknowledged me. I was only acknowledged because another person walked in and we both were asked who was there first...then he goes to get my mileage and verify my VIN. It was when he was to give me my paperwork to sign that I got his name...because I asked for it. I miss Sean and the other guys. They were kind, polite, attentive and professional. They were down to Earth and talked with you like a person not just a customer. I'm giving 2 stars because we all can grow, adapt, evolve...I'll see what happens after I get my truck back if it stays the same, goes up or is lowered
- work on your people skills those relationships are important anywhere
The end was much better! Truck was returned in good health with a wash. I did remind Ryan, as I shook his hand, to introduce himself to others