Huawei Technologies France Review

Worse and worse
Faithful customer since the mate 9pro, mate 10pro, p20 pro and p30 pro, I am still waiting for the cover promised by a manager of the customer service platform, with each call to service we are told anything in order to get rid of the customer .
To date I nevertheless decided to trust them anyway ordering the honor gs pro which was to be delivered today but as usual the customer service ignores us and asks us to wait to open complaints sincerely you were good before it is he passed to have become so incompetent ????

An incomprehensible customer service, an order placed with delivery expected within 1 to 2 days, shipped 1 week later and the only commercial gesture is: "a code of 5% reduction on your next purchase" (code that I was given already given before my order, so that everyone can have, and useless because I would not buy on this site anymore).

No compassion for the damage caused by the delay, and the employees who contradict themselves: some say they had a logistical problem and that it was not my fault, others that I was notified of a shipment 1 week later (this is not the case).

In short, go through another brand, or at least another dealer if you want to buy one of their product, I dare not imagine during a breakdown.

Huawei and Honor are 2 brands to avoid if you don't want your money to go up in smoke, customer service non-existent and disrespecting its customers and dealing with liars, lack of professionalism, the head office is not reachable .....

I bought my p20 pro there are 3 months in England and I already have the fingerprint that does not work anymore and when I lock the phone only goes out and light up in the background. I contacted the customer service more than 3 weeks ago. They say they take care of it and nothing is settled, because the phone is English and they are not the same parts as in France. I would have to contact the English after-sales service for it to be taken into account. charge, the joke !!!! A tip to avoid this mark! No one service where we fall in Romania, we can not speak to a serious manager who takes care of the file. A shame for a phone that still costs 700 !

WORST BRAND OF SUCH, I CAN NOT RECOVER MM FROM FILES DELETE BY MY OWN TEL

ps.loooooooo

I bought a huawei lite10 phone on February 17th, 2018 with great satisfaction. We on November 7, 2018 I have problems to recharge my phone a lot game in the socket of the phone impossible to charge it after 9 months it's not normal. It's a good phone that works well but the problem with recharging it is that I don't have a phone anymore so I'm going to change the phone and take another brand.

I give a very bad opinion, the order is off well, the service provider no longer has to deliver my order and has returned the product following my telephone intervention for delivery to another address, since then I called 5 times trying to find a solution without result. I will think about a future order from Huawei!

Fast delivery by DHL! Top. After for the use of the tablet to see how it is for a gift

It will be interesting to see if they can be successful in France

I do not recommend any order on their official website!
As written below by another client, he literally laughs at their client! Purchase of a p30 pro, p40 pro on the official website received without worries but then I ordered a watch 40 days ago as well as a connected scale I received that the watch I made about 10 calls and I still don't have my package! Basically if you want a gift for Christmas ordered the 2 years before .....
Have promised me a commercial gesture for 1 month and also that I would have my package for Christmas have is the 24 I still have nothing thank you huawei France for your seriousness!

I bought a huawei at 400 euro after a month it no longer recognizes my fingerprint nor my unlocking code suddenly he asks me for 44euro because it is not guaranteed for that. He will not reset it to zero and I wait 5 weeks for the repair thank you huawei

Service client tellement nul que je ne vais plus acheter cette sous marque.

I bought a Huawei p40 to not be able to use it as I want all the applications like Google YouTube Netflix and many others do not function well done Huawei for continuing to sell your phones after being under an American sanction without telling your customers before buying i'm disgusted i love the brand for that reliability its value for money may i'm not happy it's going to tarnish your reputation warn your customers.

I bought a mate pro 3 months ago it is already more on the battery level no longer detected the headphones never again this brand stp 700 pr junk I do not recommend vrt ts
Q

Indispensable in the digital transformation of public or private organizations.
Innovative technological offers with more than 70,000 people in R&D in more than 20 innovation centers around the world, including 4 in France.
A customer-oriented culture, attentive to their needs.

NON-EXISTING customer service, by phone no one answered the call all day
Via the chat no response and ditto by email
Very disappointed I would not order dearly from you

Since the update that my phone has done alone, it is impossible for me to connect to a WiFi network. I do not even dare to contact the service after what I saw. But it is problematic on phones that say they are upscale and want to compete with the biggest ...
I'm disappointed, my next purchase will be at another company

null to avoid this mark, guaranteed telephone it does not want to take charge !!

Mate 20 Pro bought the 22/11: green screen (hulk) like many people. Huawei does not assume, SAV incompetent and non-existent. So far no return!
For a so-called "ultra high-end" smartphone priced at 999, this is really making fun of the consumer .. disappointed

In addition to stealing trade secrets, we must add unprecedented cunning and permanent lies. Do it yourself, especially if you boast of being the best (without proof). Long live freedom

It looks like an iPhone but it is China who listens

I put a star because I cannot put zero stars
Incompetent customer service. Following a purchase on a computer bought 580 in promo in December, I received my defective product the product is returned the next day, the article is out of stock,

I am reimbursed, I go around in circles for 3 months to have a commercial gesture to buy another computer at the same price and in the end I am offered 50 . he took me for a pigeon style that I will buy a ordi at 800 and pay 200 more, the customer is not responsible for their production.
to flee

Internationally renowned company and no switchboard operator ??????

Owner of a Huawei Mate 10 Lite since February, it twisted in my pocket with the original shell, provided in the box.
Huawei's response is clear. 'our warranty does not include damage due to improper use'.

So having your phone in your pocket with the original cover is inadequate?

Brand that I advise against now.

abusive and deplorable recruitment. more than 5 complex technical interviews (with written preparations, redactions) so that I was told that from the start I had not done the necessary course for the position. A huge waste of time (a month and a half), contacting my referents, when they knew from the start that I did not meet their expectations. (lab). To flee

Give us our physical keyboards on your smartphone!
This world is material.

I do not have the words ... Fear of becoming rude ...
Pathetic service
No follow-up
Where are the people who answer the phone?
I have never heard so much silly going out of someone's mouth .. Catastrophic

I bought the brand of Huawei Honor, a brand that must avoid a lot of trouble, and I disgusted my purchase, and the customer service does not help a solution apart from sending the phone to the service and wait without a phone for weeks, avoid buying this brand, I go to samsung

Bluetooth Headphones purchased from a leading third party seller for my nephew's birthday, Headphones in blister packs and surprise after blister pack open and box open no headphones !!!!!!!
I contact the huawei customer service who tells me nothing can be done for you !!!!!
A shame !!!!! Fortunately, the third-party seller is in good faith and reimbursed me for my purchase !!!!!!
Really shameful Huawei I hope that very soon your brand and your products will no longer be marketed !!!!!