HOYTS Entertainment

HOYTS Entertainment Reviews

Reviews 334
3.9
Contact us
Reviews 334 Page 1 of 4
Filters:
Rating
Language
Sort:
Most recent

Nice cinema. Definitely clean and tidy. Lovely sta...

Nice cinema. Definitely clean and tidy. Lovely staff. Clean bathrooms. Lovely atmosphere. Lots of junk food and good movies the carpark is expensive so don't forget to have your ticket validated. They will still charge you $7 flat fee after 6pm. Very busy at times. But lovely in the evening.

I went to LUX the first time I was amazed by the g...

I went to LUX the first time I was amazed by the great service unlike there competitors I found it was so much better I will be going there more often considering it's a bit of a drive to get to the next Hoyts from where I live

No staff around to check tickets or help with wher...

No staff around to check tickets or help with where to go. Seats horrendously uncomfortable and old, no where to place snacks, if you do buy food you then have walk around the entire quarter just to get to where the movie is shown. Screen was terrible had damage spots that were very noticeable during entire movie, sound was not that great, screen size not good either. Had a weird smell which was not pleasent. This is hands down the worst Hoyts I have been to. Will not return.

Incorrect display of film times. Staff took no res...

Incorrect display of film times. Staff took no responsibility and argued the truth of the matter. Large (1/8th of screen) black dust marks on lens projected onto the screen throughout film. This had a significant negative affect on actually watching the film.

Good cinema complex, usually not too busy and easy...

Good cinema complex, usually not too busy and easy to access. Cinemas are modem and clean. IMAX screen is pretty awesome too and great audio.

The car park provides 3 hours free parking once you validate your ticket inside the cinema, but this may not be enough, especially if you want to grab a meal before/after.

Incredibly friendly staff. Service is great. I hav...

Incredibly friendly staff. Service is great. I have only used the Lux cinemas here. The one time we had an issue, dessert was served to us when there was about 5 minutes left of the movie, we spoke to a supervisor who happily refunded the dessert price and apologised profusely. Great cinema.

Staff were friendly and helpful.

Staff were friendly and helpful.
While the screen and sound quality were very good, the chairs in the IMAX theatre were quite old and uncomfortable to sit on for too long without having to shift around.
'Gourmet' popcorn (maple bacon) was stale and had way too much sickly sweet caramel and kept getting stuck to my teeth.

Not good enough for the price!

Not good enough for the price!

The seats were ok, the sound and theatre setup were actually quite good. The food is expensive which would be ok because it is supposed to be a premium experience, but the burgers were disgusting and drowned in mustard and ketchup. For a premium service, the staff was also a bit slow, my (presumably microwaved) burgers took over half an hour. And we waited about 10 minutes after calling for service. Shelling out more than 130$ for 2 I expect a bit more.

Always a friendly service here.

Always a friendly service here.

Protip: You get a free popcorn and soft drink with Hoyts Lux, so the price isn't that bad for the experience.

I would like to commend the excellent service we r...

I would like to commend the excellent service we received tonight from Zac at the lux hoyts bar counter. Friendly, efficient and made our night special. Well done on having wonderful staff. Best wishes, Denise & Daniel.

Beautiful cinema after their recent renovations an...

Beautiful cinema after their recent renovations and upgrades in such a beautiful setting at the Entertainment Quarter. We had great Mexican at El Camino and caught a movie! Very enjoyable

This is a decent cinema. They have a lot of theate...

This is a decent cinema. They have a lot of theaters and last minute seats. The service is a bit slow but nothing drastically needs to change. They have great seats but nothing about this cinema is amazing or special in any way. It s a decent place to go to but don t go out of your way to come here.

My go-to cinema. It's never super-crowded, and lot...

My go-to cinema. It's never super-crowded, and lots of eating options. You can validate your ticket for 3 hours free parking. If only they would upgrade the seats to fully reclinable like the Westfield Chatswood cinema.

Quite a decent Hoyts. I have been here a couple of...

Quite a decent Hoyts. I have been here a couple of times, and there are always plenty of seats available, the screens are of good quality, and the chars are nice and comfy. The cleanliness here is good, and the staff are always pretty good from what I have experienced. The location of this place is also great - so many awesome places to eat and drink in the EQ!

The cinema chairs are either dirty, broken or both...

The cinema chairs are either dirty, broken or both. People put their feet on the head rests a lot at this cinema, I know that's not Hoyts' fault but it's the reason we don't go there anymore. East gardens has reclining seats in all their cinemas. And no one can put their feet on the chair in front of them

One of the best Hoyts cinema in Sydney, with occas...

One of the best Hoyts cinema in Sydney, with occasional special events such as advance preview screenings in the IMAX theatre. IMAX screen is huge, great sound & nice accoustic. Although the seats are not recliners they are comfortable & air conditioning is just at the right temperature.

Staff were very friendly and helpful. Cinemas and ...

Staff were very friendly and helpful. Cinemas and amenities were clean. We watched our film in one of the smaller cinemas, studio 12. I found I could hear the music playing outside which was quiet a distraction given it was a relatively quiet film and there was also a passageway light that was shining in front of me which caught my attention a couple of times throughout the film. However despite these, the reclining chairs are a nice feature and the audio and visual of the cinema were also of good cinema quality.

Very expensive and no ads should be shown prior to...

Very expensive and no ads should be shown prior to film - in 2018 I do not want to pay to watch ads. 3 trailers maximum as well. This is my local theatre but after experiencing cinemas in the USA, Hoyts have lots of work to do to match the pricing, customer service, seating etc.

Nice Cinema no staff around had to close the door ...

Nice Cinema no staff around had to close the door once the film started as the light and noise from outside was coming in ..
No one to take our ticket ...Hope they jave a Emergency plan as seriously 1 staff member on counter and that was it .

No call bell service because they don't want anyon...

No call bell service because they don't want anyone touching the bell. I stated Hoyts should satinising with disinfectant the hard surfaces and cup holders including call bell next to the hard surface after each movie. I am surprised they don't. Too many staff providing no service. Just double the price tickets and then charge $7 entry $7 for no service. Then on top of this a booking fee for paying ahead?? Mobile EFTPOS still not converted to WiFi or not added Bluetooth repeater for touch EFTPOS to work inside theatre . Mention this year after year. Entertainment Quarter does not want our business

Good

Solid LUX experience at EQ. Friendly service, comf...

Solid LUX experience at EQ. Friendly service, comfortable seating and extensive menu. Offered complimentary small popcorn and soft drink on arrival. The popcorn size is smaller than the usual small when purchased from the Candy Bar. Overall, would do again.

Small coke and medium popcorn....$16. Paper straw ...

Small coke and medium popcorn....$16. Paper straw soggy and broken before the coke is finished, popcorn on the ground before it s half eaten because the little drinks table between the chairs (in cinema 17) is just barely large enough to hold both and doesn t have anything to stop you knocking it off. Cinema isn t sound proof enough to avoid hearing the movie in the cinema next door. This isn t my first hoyts eq rodeo, but I think it s probably my last. Every time I go there I feel like I m being exploited. Good points (that got it to two stars) - good screen, comfortable chairs, well sized cinema.

Love the vibes here and super hyper and friendly s...

Love the vibes here and super hyper and friendly staff! Was in a bad mood before going in but they did a great job to bring up guess's mood for the fun games! 100% in love with the games and setting there and would love to visit again. Their income will be donated to charity so it's also very motivating to spend money there!

HOYTS Entertainment

HOYTS Entertainment

3.9