A firmware update turned my Dash Cam Mini into a bricked device, and they took several weeks to ship a replacement (they lost the returned camera and is still lost in their building!). Sadly the replacement camera bricked itself again after attempting a fresh firmware update (v7.90), avoid their cameras at all costs.
TRAINING NEEDED and maybe a new manager to support their team in the Czech Republic, but since you are the international rep office, I'm writing my review here !!! .My experience from the store was very positive, but the reklamace and support services were far from it.
I have a Vivoactive 3 music. Less than 2 years old (so still under Czech warranty). While running the strap broke and the watch fell, breaking the screen. I was told that this wasn t covered by warranty. NOW, let s say for argument sake that that s OK and I accept this . So, Garmin tell me they can t fix this because they no long produce this watch, and they don t do repairs however they can provide me with a discount on the new Vivoactive 4. The price for a Silver/Grey is 2990KC, I tell them that I am interested in the Black/Grey and they tell me it is 3990KC, even though in the store it is on 700KC more (not 1000kc more), I query this, and they reply Bohuzel (sorry nothing we can do). NOW, let s say for argument sake that that s OK and I accept this . I then send my watch to Garmin with their form, as requested. I then get another email from them telling me, once again, that they can t fix my watch, but that they can give me a discount and the difference in price for the Silver/Grey is 3500kc, I again tell them that I am interested in the Black/Silver version and they tell me it is 700KC more. Which is the same price difference they offer in-store but now higher than they previously offered! I ask them about this different and they reply Bohuzel (sorry nothing we can do). NOW, let s say for argument sake that that s OK and I accept this . So I tell them OK and 2 weeks later I m still waiting for the watch. I understand that Covid19 means people are not in the office often and preparing post may take longer to do, but I am still having to chase them, nothing from their service or system to confirm my order, to confirm preparation of package or anything else. I m still emailing them for an update.
OH Finally, just to point out, I don t know what the final cost will be as they quoted me a price excluding postage and packaging, so I don t know if this is being sent from Czech, or from another country Nice! so, will it be 150KC or 750KC . And if I query the difference from what they do tell me and what arrives at my door, I expect their reply will be Bohuzel
amazing customer service. replaced my watch after nearly 2 years! very happy
Whilst I understand that staff numbers have been reduced and others are working remotely, I have had no contact from Garmin in regards to my return and refund. According to UPS, my return was received by Garmin approximately 3 - 4 weeks ago. I have tried to email/ ring Garmin multiple times to confirm, however I have had no correspondence from them whatsoever. There customer service has been highly disappointing. A simple email to say order processes have been delayed would have been much appreciated rather than radio silence. I am still waiting to hear about my return.
Absolutely awful customer service.
Bought a bike smart trainer. Product stopped working after a couple of months. And while Garmin have attempted to replace the product, it s taken them 4 (so far) attempts to send all the parts for the product, has resulted in me paying for return packaging (which is expensive as it s a large and expensive product), and waiting a considerable amount of time.
Great delivery point.
Extremely polite and helpful.
Very Poor Garmin Vivoactive 3 and Poor Customer Support
I ordered a part in October 2020. It never arrived. Called twice. Garmin UK provides misleading and contradictory information. The website says my order shipped, but they tell me by email it won't be in stock until March - 5 months after my order. Total b_llsh_t. Avoid at all costs.
good customer service - broken NAVI for GSA BMW and they knew about issue so straight fix/replacement for me.
4 stars as ideally this wouldn't have broken in first place.
hounsdown.hants.sch.uk