Hotel Jackson, Jackson Hole Wyoming Review

This Hotel is amazing! It's the newest Hotel in Jackson and it shows. 5 stars don't do it justice. Our first trip to Jackson will always be remembered because we had such a great experience with this hotel. The staff is so helpful, friendly and genuinely concerned that all of your needs are met. They provided excellent recommendations for places to explore. The owner was fantastic! He gave us insight into some of his favorite areas of GTNP. He even offered to loan us his bear spray! It's obvious that this is a family owned hotel because the family is always there and they bend over backwards to make sure you are well taken care of. The pictures don't do this hotel justice. The decor is fantastic. Rooms are great and the bed was one of the best that I have ever slept in! The food was delicious and service was top notch. I never want to leave this place!!!! We will be back soon....

Service was better than any Ritz Carlton Over every visited, rooms were clean, well designed and quiet. Fantastic property!

Great place! The staff are fantastic! We have been guests there several times and will be back. Thanks

This is absolutely one of the finest boutique hotels in the country. The staff is warm, friendly and eager to please.
The rooms are very comfortable and well appointed. The interior design is perfect , very relaxing. There is everything you could need in a hotel, including a library .
We only spent two nights here , could have stayed a week .

I planned and organized an executive retreat at Hotel Jackson for 15 + spouses. The experience was nothing less than EXTRAORDINARY!! The rooms are beautiful! The decor is contemporary but still warm and incredibly inviting. The toiletries - l'occitane - yes it's true!! And the finest chocolates were offered as a sweet treat!! The service was second to none! And the food was to die for!! Each of the staff members we encountered were incredibly friendly and would stop at nothing to make sure we were happy! The owners personally looked after our group and made us feel as though we were part of their family. The only downfall - We couldnt stay longer and be pampered!! I would highly recommend this hotel whether you are planning a personal vacation or a business event. You will be amazed and delighted!!

Nice rooms. Nice library. And wonderful chef, he made us delscious cookies

The staff was very friendly. Mike, the concierge was awesome and the reason this got two stars instead of one. We wanted to check in early and they did their best to accommodate that. After being switched around 2 times, we finally ended up in our room. (The third room we were moved to)The view was just ok. There were a lot of other places in town that had much better views. it wasn't a huge deal, but the reason they gave us for switching us to the third room was the upgraded view.
Our room was pretty small considering we'd paid $400 per night. We had no hot water in one of the sinks in the bathroom. We had no hot water for the shower the morning we left. I let the front desk know this as we were checking out and she told me they'd have switched us to a room that had hot water if I'd called. I knew they would but frankly, we were tired of changing rooms.
Their restaurant, the fig, was just ok. They were a bit more expensive than your average restaurant. We spent $98 for our meal, which I don't mind if it's a spectacular meal. My meal was a chicken breast. Literally just a chicken breast. The drinks were very overpriced at $12 for a glorified mimosa and $16 for a coffee/Kahlua drink.
We left there and went to a local tavern where we ordered some delicious nachos because we were both still hungry! We won't be staying there again.

Absolutely amazing! The staff was perfect. Our room was amazing and the food at Figs was straight legit! That hand squeezed mimosa was 10/10.

Excellent hotel. Very well appointed room, very clean. Convenient but quiet location. Great service from all staff, very professional and friendly

Beautiful rooms and Lobby. Friendly staff. I love that they have Nespresso machines. Great location in walking distance to anything you need.

I ve been staying here for the past 4 days and I ve stayed at many 5 star hotels. This place has the best customer service I ve ever experienced!! The staff here knows how to make you feel like a king! The restaurant Figs is out of this world! If you stay here Tily, Jeffrey, Bryce, Jake, Thomas, Michael, Sydnee, and Katie are so helpful and amazing!! Even the housekeeping staff was super friendly and kept my room on point! This is the only place to stay in Jackson!!

Haven't stayed in the hotel, but lunch at Fig was delicious. The hotel lobby is beautiful!

Thanks to hotel staff, beautiful decorative hotel and well designed. They greeted us and made our stay unforgettable. Special thanks to Tommy.

It was a beautiful hotel with great service and food

The old Woods Hotel no longer exists, it was torn down. Hotel Jackson is a new, luxury, first class hotel which is currently under construction. The reviews on this website are dated and not related to Hotel Jackson.

I have stayed at 5 star resorts all over the world and they have all had their perks. Hotel Jackson surpasses all of them when it comes to hospitality. I don't think I opened a single door, outside of our room, for five days. The housekeeping staff are impeccable. They went above and beyond when tidying our room and for turn down. They folded our ski clothes! Layed out my contact container at night and left bottled water with a full ice bucket at turn down. It's little things like that that set you apart. The restaurant was delicious. We ate there a few times throughout our stay. If I could give Hotel Jackson more than five stars, I would. We will absolutely be back.

Our room was elegant, clean, and cozy. This is a must when staying in downtown Jackson. The fireplace in the room kept us warm all night.

The room was warm - the traveler and the fact that the window was opened for the outside was a truck stopped 24/7. There is hot water and bed but about it. Useless wireless internet service. The indoor and adjacent restaurants are very bad: the green vegetables you need for the bare hands are illegal in this part of the country. Soup, fried food and food. You are on the way to where you can keep Arad with a lot of options.

Booked a room last minute here for my brothers and I as we drove across country. Thought this would be our best hotel we stay in so that we are well rested for 2 days of long driving ahead.

Awoke around 1AM to our room being 80+ degrees. Very inconvenient especially at the one nice hotel we chose to stay at and none of the other rooms seemed to experience this problem. I filled out the hotel's survey they sent me and explained the issue and the response seemed rehearsed and mentioned nothing specific from my review. If I'm paying over $300 for a hotel room I expect that if any issues arise the hotel would offer some sort of apology and at the very least an offer of some menial discount during my next stay.

Pass if you want money to be well spent.

Very charming town, great ski resort, amazing culinary. One of the best boutique hotels I've ever been. Staff is very friendly, decoration is modern, room has great space.

Six of us recently stayed at the Hotel Jackson for what was to be a three night stay. We had three rooms- a suite at 1200$/night and two rooms at 600$/night. On the second night of our trip we went to Smokin Iron for dinner- what we were told is a hotel restaurant in the back of the hotel. We were seated by a man we later learned to be Dorion Darwiche, a self proclaimed part owner of the hotel and son of Jim Darwiche the owner of the hotel. Our waitress asked for our drink order with Darwiche over her shoulder. I asked for a beer in a bottle. He abruptly said they only had draft and when I didn't want that he rudely looked at me and said " what's the difference?" And told the waitress to get me a draft beer. He then gave us menus and told us that their food was great but they were out of almost 50% of their menu- they are a bbq place and they were out of chicken and another meat. When we said that was a problem he became agitated and zeroed in on me, one of 3 women in the group. He looked severly at me asking what was the problem then put his hand on me ,said he was Dorion a part owner and asked what the last name of my reservation was. I felt uncomfortable and unsafe with his touching me and his controlling tone, so I gave him a fake last name. So, not having received our drinks, we Decided to go to another restaurant. He told us we could not because our drinks were coming. We looked at the bar and there were no drinks so we got up and left. We went and had dinner and I was visibly upset over Dorion Darwiche's' behavior towards me. We returned to the hotel and my husband complained to the front desk manager Lyenne, who Dorion had already talked to. She said he had come to the front desk and asked for my room number...and she gave it to him! So my husband demanded to speak to the owner, his father, and he was called. Jim Darwiche and his wife denied any rude or inappropriate behavior by their son and claimed we walked out on our drink bill which was a lie. We left because of Dorion Darwiche's rude, inappropriate and threatening behavior. My husband asked to meet with him and his son and he refused. The next day we all got up and decided to leave given the incident and lack of customer service, making all of us feel unsafe, threatened and mistreated. The management staff refused to refund our money for the night and when we got our bill Dorion Darwiche had added the bill for the drinks ($18) onto our bill- we never saw or signed a receipt, never saw or received any drinks - but as owner he can add unincurred charges. Unbelievable. and having spent over $4000 for a room it was not about $18-
Dorion Darwiche and Jim Darwiche do not care at all about their guests. In my opinion Dorion Darwiche is rude, inappropriate, comtrolling and unethical in his business practices. The management staff are mere puppets of the owners and are useless. Do not stay at this hotel. Read other travelers negative reviews- there is a common theme of terrible customer service. I wish I had.

Totally loved the Hotel and Staff. This was our 3rd visit to Jackson Hole. Hotel Jackson recently opened so we decided to try out a New experience, plus being NEW helped with our decision on changing our choice of where to stay. The staff and owners were very friendly & helpful. The jacuzzi outside had a beautiful view. The afternoon cookies were delicious as well. We walked everywhere. Very convenient to many excelent restaurants. We will be back.

From the moment we were welcomed at the door, everything about our stay at Hotel Jackson was perfect! The staff is courteous and goes above and beyond to make sure their guests feel welcome. We are super picky about cleanliness and can honestly say this was the cleanest hotel we have ever stayed in. Our room was spotless and the fireplace made it super cozy! The beds were comfortable and all the linens were top notch. It is obvious the owners take great pride in their hotel. We highly recommend Hotel Jackson and can t wait to return next year!

The hotel is best in the area. Comes with a hot tub (don't forget your costume) and a working gym. The library is pretty and has free snacks, coffee and tea. All rooms come with a fire place. Ask for a room on level 3 on the right side if you want a view of the mountains. Breakfast is good. The restaurant is run by a Lebanese family. You will find lot of hummus and freshly baked bread. Free apples on each level. Did I mention that the hot tub is awesome and looks over a hill.

Our favorite hotel in Jackson. Beautiful place, great service and a very convenient location

Everything about this hotel was 5 Service, concierge, turn down service.... and the restaurant, Figs is excellent!!! Stay here if you can!

I won't be staying any where else when I come back to Jackson Hole. First, location, location, location. The best spot in Jackson Hole for sure. All of the best restaurants, shops and night life are within walking distance. We went skiing and snowmobiling and everything is easy to access from this hotel.
Second, the hotel is medium priced but the stay, amenities and staff are by far superior to any other hotel in the area (I would have expected to pay more). The hotel itself is modern, trendy and full of surprises. A mirror that doesn't fog when you take a hot shower, an amazing library, a "boots room" that you leave your boots in over night while the room dries and heats your boots so they are ready to go in the morning! A top notch restaurant where i literally ate the best omelet of my life. I could go on. Lastly, I save the best part. The staff goes above and beyond and is always making sure you are enjoying the stay. Dorian made this trip something my friends and I will never forget. Dorian you rock buddy! We will be back 100% and we will be bringing all of our friends and family!

Beautiful, great service, perfect location in town. Stayed here five nights. Loved it. Definitely coming back.

Such an amazing place. They put a real Christmas tree in our room. Everything is perfect!

Great hotel w outstanding people creating great experiences

Their website is really amazing, because the rooms look nothing like it. The suite my family stayed in was filthy and the lock on the door barely worked. This isn't a hotel. It's a rundown motel with a new paint job. Do yourself a favor and stay away.

Terrible deal
Unpleasant
Rude

Amazing coustomer service! When I was sick my friend went down stairs to get me a spoon and they gave her some camomile tea with honey to help my stomach for free! Also the rooms are really nice, they have a built in fireplace! I recommend you stay there!

If you are going to stay in Jackson in style, this is the place.

Beautiful and well staffed. Loved the gas fire place in our room.

We love the hotel Jackson and will definitely stay there again, very good staff felt like a five-star hotel and pretty much is. It s right in town and very convenient. We loved the Lebanese restaurant there.

Beautiful room fit with a cozy fireplace combined with an excellent in house restaurant made for a great experience. I would recommend this place highly.

First class all the way. Hotel is beautiful. Stayed in the Jackson Suite and it was spacious and well appointed. But the service was extraordinary. From the maid service to the front desk to the drivers; everyone was courteous, prompt, and professional. Haven t been this impressed with a hotel in a long time.

My girlfriend just said wow this is like a ten star hotel! I agree. Service and rooms are world class.

We had an awesome stay at the Hotel. All of the staff were extremly nice and overly helpful. Could't have a better location to be in Downtown.

The finest newly built boutique hotel in Jackson Hole. Family owned with pride! luxury to the bone. Gourmet kitchen, attention to details, and service beyond exception.

I was born and grew up in Jackson, Wyoming. I purchase the mountain collective pass and travel back home every ski season. Unfortunately my parents moved away when they retired. I was excited when Hotel Jackson opened up this past summer. I had to stay there on my most recent ski vacation. The decor is amazing and the rooms are stunning. The hotel offers a free shuttle to get to the slopes leaving at 8:30 AM. It is the perfect place anytime you are visiting Jackson. Its location is amazing, right near the town square in downtown Jackson. It is walking distance to many shops and downtown bars. Take it from a local, this place is something special, it has uniqueness about it that no other place in Jackson has to offer. They offer complete valet service, workout area, library, daily newspapers, coffee in the lobby, roof deck hot tub, and a fireplace right in your room. The amenities and ambiance of Hotel Jackson make me want to book it every time I go home for a vacation.

Deserves the rave reviews. Pricey, but impeccable service and accommodations

The staff was super friendly the rooms are very modern and clean nice gym

We are only 3 days into our 10 day stay at the ahh and I have to say hands down some of the best service I have ever experienced. They offer the service that you expect from a Luxury hotel brand but have an amazing boutique charm and appeal. A truly amazing place and can not recommend more!

This hotel looks nice, but it is poorly managed.
The hotel manager refused to come and talk with us and preferred to stay in his office!
Such a pity because the decoration is nice and modern.

Great hotel in the perfect location. The room is super clean and comfortable with a nice fireplace. Service was superb. Just a great place to stay and well worth the premium price.

New Boutique Hotel, located steps from the central downtown. The staff was amazing, they arranged a whitewater rafting trip for me and a free house car to get to dinner a couple of times. The rooms were nice, contemporary, clean and new. I would come back and stay here again.

Great design, architecture, location (in town), and kind/hands-on owner/general manager.

Always a great stay at HJ. Friendly, accommodating staff. Great customer service. Our go to place when we're in town

TERRIBLE EXPERIENCE.
Expect to get into a lot of obstacles when you try to work out a solution with them when you're in trouble.
Booked and prepaid the hotel from June 15-18. Due to weather problem, flight got cancelled and I was stranded in Chicago airport on June 15. On June 16 2am I found out the airline couldn't rebook me until the 17th, so I had to cancel the trip. I called the hotel several times during this process and told them the situation, the staff told me their manager wasn't in and arranged that the manager to call me on 10am on the 16th.
10 am of the 16th came and went, no phone call. I had to call them twice on the 16th morning to get in touch of the manager M. She was courteous but she sounded apathetic and condescending. I tried to talk to her in good faith and see if i could get some deposit back (at least for the night of the 18th). She rejected and told me the cliched answer that if she does this for me she has to do the same for everyone whole cancels. I tried to explain to her it is a special situation cos it's out of my control, she wouldn't listen.
I then called Expedia, and CS told me they are adamant about keeping the money but M's supervisor would call me again and offer me some credit. But again, I never hear anything back. I gave up.
To you potential customers: BE AWARE. They are your best friend when you're giving them money, but they will become the coldest people you ever deal with if you're in trouble and want to have good faith conversations

Very confortable rooms. Amazing friendly service... A must GO!

Hotel is beautiful and staff are fantastic. Highly recommend.

My wife and I decided to stay here for our 15th year anniversary. It s a little spendy, but totally worth it in my opinion. All of the staff took some time to get to know who we were and what we needed. They called us by our names when we saw them and they bent over backwards to make sure all was well. The rooms are decorated nicely and we felt great about the cleanliness of the room. Because it was our anniversary, they went above and beyond to help me surprise my wife with chocolates, flowers, etc... very romantic and quiet. I would absolutely stay here again.

Really enjoyed the hotel and staff. Everyone was very helpful and kind which made our stay very pleasant.

DO NOT STAY HERE! Check in is very late it is at 4:00 PM the rooms are very small and the service is not good at all they are very rude and the food is terrible and the doors lock to the outside of the hotel as soon as you close the door to the back of the hotel. The hotel is not worth staying there I would recommend staying at the rustic inn It is much better

Amazing hotel, extremly friendly accommodating staff and a fantastic resturaunt.

An absolutely gorgeous hotel. Fireplaces in the rooms. Great service

We had a fabulous stay for our second anniversary. Our room was beautiful and well serviced all throughout our stay. The complimentary coffee and cookies in the library were a fun treat, and we also enjoyed meals and cocktails from FIGS downstairs. The quiet and quaint hot tub deck was an added delight, as we soothed our sore muscles and enjoyed the mountain views. The concierge also arranged our private flight around Jackson Hole & the Tetons, and the valets/doormen were exceptionally kind and friendly!

I loved the decor and attention I got from the crew. I didn't stay I this hotel but the place is beautiful.

Modern meets western design. Very nice room. Room service was very detailed. Hot tub on balcony was nice. Breakfast good. Only issue is my food melted due to their very hot drawer over the fridge. They did not offer a credit or replacement. So don't store heat sensitive items there.

We spent almost $800 for two rooms last week. The money wasn't the issue if I felt like the rooms qualify as a $400 room. The inside of the rooms were beautiful. However, the problems I had with the rooms was one faced a nasty parking lot the other a wall.

They force you to pay for valet parking since there is a three hour limit to street parking and the hotel has no public parking. We had a 0700 flight, when wewent to checked out (at 0500) and asked for our keys the night supervisor/manager could not find our keys. After 15 minutes my husband (who is a service manager at a local car dealership) asked if he could go and help find our keys so we could get to the airport. After five minutes he found our keys, they were in the wrong place.

I've paid more for rooms, I've paid less for rooms. For those rooms that I pay a lot of money for and am force to pay for valet service, I expect to have valet service find my car keys and return my car before 20 minutes. I also expect to have a better view that an dirty parking lot or a dirty wall.

If you pull the curtains and call for your car an hour before your need it you'll have a wonderful time.

This was our go-to local high-end luxury hotel when we visited the area and before we purchased a home in Jackson. We typically stay at Four Seasons, Ritz Carleton and similar categories of hotels, and Hotel Jackson is on par with all of the best options. This newer hotel is well decorated in a mountain modern motif. Excellent bar and restaurant. Excellent location in the town of Jackson, but it is away from Teton Village, and the Jackson Hole Mountain Resort. You will not be disappointed.

Awesome room and amenities, classy decor. The staff was very nice, best eggs Benedict I've had in years.

We had an amazing stay at the Hotel Jackson. The room was more than ample for a couple and was nicely appointed and very clean as was the remainder of the property.
The staff was very accommodating and responsive. Met the owner, a nice gentleman who wanted us to feel as if we were guests in his home.
We will gladly return.

It was hard to leave the gracious service and gorgeous rustic lux interiors of Hotel Jackson! The hotel is centrally located and home to a creative restaurant/ bar that made it hard to eat out after a long day skiing. The rooms themselves are gorgeous but the amenities - like a fully-stocked and fireplace-d library and perfectly brewed coffee - put it over the top. We would've extended out stay if not for a winter storm and can't wait to get back!

Hands down best rooms, customer service, and food in Jackson! Everyone in the hotel was absolutely amazing, from helping us arrange transportation to giving other dinner suggestions than FIGS (Bison Ribeye Was great at at FIGS!). Other hotels we have stated at don't even come close. The rooms were cozy and the fireplace topped it off. Great location too (most everything in Jackson is walkable) they do have a courtesy car that will take you up to 2 miles most times of the day! Best hotel in Jackson and worth paying a little extra for. The hotel was really beautiful too. We had plenty of privacy, the rooms were just amazing (and quiet). If you are coming to Jackson, highly consider this hotel whether you're skiing or not. They make multiple trips to Jackson Hole Resort each day. Looking for a happy hotel experience? Definitely book your room here.

Lovely place and VERY well located for walking everything in town. The staff is top notch!

This was my favorite hotel and hotel experience I've had in the past few years. hotel is almost brand new and very modern. they keep it very clean and the decor is very high class. The bar serves great drinks and the food at the restaurant is very good. I didn't meet anyone on staff that wasn't anything other than super friendly. They recommended great restaurants and scenic drives and they were always spot on. Highly recommended!

Owners Not Ethical

Initially we were very excited for our stay at Hotel Jackson. The rooms are very expensive and a bit small, but they look nice. We spent about $600 a night for our room and booked for three nights. This hotel requires payment in full before your stay, which we found unusual. We now know why.

We met the son of the owner, Dorian, at the restaurant behind the hotel. The restaurant was out of multiple items and our drinks had not even been made (we had a clear view of the bar), so we told them we would be leaving but we would try them tomorrow when their menu items were replenished. He was very condescending and inappropriate in his efforts to keep us in the restaurant, which only reinforced our decision to go elsewhere for our dinner.

Dorian then went to the front desk and make the hotel manager give him our room numbers so he could charge the non existent drinks to our room! Between our group we spend thousands per night for this hotel, and this controlling, inappropriate man on a power trip really made us all feel unsafe. How is this ethical? I could not sleep that night thinking about the way he spoke to us and treated us, now knowing he had our room numbers.

Our level of anxiety over our this man's inappropriate behaviors left us all feeling the need to check out early despite their decision to keep our last night's pay. We lost thousands of dollars to be away from this man's sphere of influence. Do not stay at this place.

This hotel is simply amazing. They have a hot tub on the deck. The rooms are super comfortable with gas fireplaces. The food is amazing - the breakfast buffet will set you up right for a day on the slopes. It is right in the heart of town, walkable to everything. The staff is awesome. So friendly and helpful. Free shuttle to and from Jackson Hole Resort. They treat you like a Star! Worth every penny. I m definitely going back again. Really amazing. Can t recommend it enough.

Located conveniently. Interior design is very nice. A bit pretentious, but it's understandable considering the price. Service and atmosphere were impeccable. One "not so great" detail - my friend had to wait very long for her order at the hotel's restaurant FIGS. However, overall very pleasant experience.

WOW, overpriced. I know I just came to this place to visit the churches and all but I couldn't stop myself from going into a 4-star hotel that cost me $1k. I mean, the exterior was amazing and I have heard good things about this hotel so I thought I'll stay here for a few days instead of choosing a cheaper one. Jesus Christ the Saviour, was there hospitality good... The housekeeping staff literally waited outside my room waiting for me to leave ten pounced into my room and started cleaning it. It was PEFRECTO (blows kiss) but as far as how good everything else was.... mmmm. Would expect better service though.... like, come on... I didn't pay 1000 just so I can keep my room clean. Anyways, wouldn't recommend it.

Fireplace in the room and within walking distance of many restaurants and bars.

Great room

Modern, luxury boutique hotel. Immaculate fully equipped room. Good location for downtown everything.

It s just not worth $700 a night. To top that you cannot self park and get hit with a further petty $20. No breakfast included.

Figs was an amazing experience. Great Lebanese food. Highly recommended and worth every penny.

We stayed here 27-31 August and were truly impressed by the first rate team the General Manager John Rutter has assembled to work here.
Every employee - the front desk receptionists, door men, concierge (Marco was incredibly helpful getting us a rafting trip), house keepers, food and beverage manager, head hostess and everybody else in a leadership position, to Mr. Rutter himself was always helpful, smiling, upbeat and knew they were all part of the team, regardless of their position.
An example of this was one night on their back deck restaurant business picked up and everybody got involved in order to ensure things ran smoothly. The head hostess, assistant general manager and the food and beverage director all started cleaning tables, filling water glasses and bringing out meals. Nobody was above helping out. This is very rare but it's indicative of a common sense of purpose and sound leadership.
Well deserved 5 star rating.

Incredible service, beautiful rooms - well appointed yet understated. Would absolutely stay here again.

Hotel Jackson is an Excellent hotel of this class...The amazing architecture, the breath taking scenery, the rooms that are kept extremely clean, and the friendly and welcoming staff. All these factors have made my stay there a true vacation. Overall experience was awesome.I'll recommend this great hotel to everyone planning on having a great times :) Just be there:) YOU WON'T REGRET IT :)

The rooms are elegant and up-to-date, and provide a modern look. I was extrmely happy with the service and concierge/front desk services. They are extremely accommodating and will be more than happy to help make whatever you want happen. I highly suggest staying here, as it's definitely the best hotel in Jackson.

Absolutely beautiful. The owners have done an amazing job and have an incredible team.