Hosting Facts

I've tried several hosting providers before, but none of them compare to Hosting Facts. Their support team is top-notch, always resolving any issues I have quickly and efficiently. The website is user-friendly and the pricing is reasonable. Since I switched to Hosting Facts, my website has been running smoothly without any downtime. I highly recommend them to anyone looking for a reliable hosting provider.

👌 Hosting Facts is simply amazing! Their support team is quick and efficient, always resolving any issues I encounter promptly. The website is user-friendly, making it easy to manage my hosting account. I've been using Hosting Facts for a while now and I couldn't be happier with their service. I highly recommend them to anyone in need of a reliable hosting provider.

👍 Hosting Facts is an amazing hosting provider! I've tried several others before, but none of them compare to the level of service and reliability that Hosting Facts offers. Their support team is quick and knowledgeable, always ready to assist me with any questions or concerns. The website is easy to navigate and the prices are competitive. I'm extremely satisfied with Hosting Facts and I highly recommend them!

I've been with Hosting Facts for a few months now and I have to say their service is excellent. The support team is responsive and helpful, always addressing any concerns I have. The website is easy to navigate and their prices are competitive. I haven't experienced any downtime and my website's performance has been consistently good. I highly recommend Hosting Facts to others in need of a reliable hosting provider.

I recently signed up with Hosting Facts and I have been blown away by their outstanding service. The support team is incredibly helpful and responsive, always going above and beyond to assist me with any issues I have encountered. Their website is user-friendly and easy to navigate, making it a breeze to manage my hosting account. Overall, I am extremely satisfied with Hosting Facts and would highly recommend them to anyone looking for a reliable hosting provider.

Hosting Facts has been a great hosting provider for my website. The support team is responsive and helpful, always providing prompt assistance whenever I need it. The website is easy to use and their pricing is competitive. I've been with Hosting Facts for a while now and I am very happy with their service. I highly recommend them to anyone looking for a reliable hosting provider.

I've been using Hosting Facts for a few months now, and I'm very happy with their service. The website is easy to navigate and the support team has been very helpful whenever I've needed assistance. My website has been running smoothly without any issues, and I haven't experienced any downtime. Overall, I would definitely recommend Hosting Facts to others looking for a reliable hosting provider.

Hosting Facts is the best hosting provider I've come across. Their support team is always there to assist me with any questions or issues I have. The website is easy to use and their pricing is competitive. I have been using their services for a while now and I'm extremely satisfied. I highly recommend Hosting Facts to anyone in need of a reliable hosting provider.

I've been using a hosting provider for my website for a while now and I decided to switch to Hosting Facts after hearing great things about them. I have to say that I'm impressed with their service. The website is easy to use and the support team has been very helpful. I haven't had any issues since making the switch and my website is running smoothly. Definitely glad I made the change!

After making the switch to Hosting Facts, I can confidently say that they are the best hosting provider I've ever used. Their support team is top-notch, always available and willing to help with any issues I've had. The website is user-friendly and the pricing is affordable. I've experienced zero downtime since switching, and my website's performance has significantly improved. I highly recommend Hosting Facts to anyone in need of a reliable hosting provider.

I recently switched to Hosting Facts and I am extremely satisfied with their service. The support team is excellent, always ready to assist me with any questions or issues I have. The website is user-friendly and the pricing is fair. My website has been running smoothly without any downtime since I made the switch. I highly recommend Hosting Facts to anyone in need of a reliable hosting provider.

Support at HostingFacts is handled by an outsourced team with limited technical depth, which is frustrating enough on its own, but their inefficiency is truly exceptional. While their low pricing might seem appealing, the hidden costs of downtime, lost revenue, and wasted time far outweigh any savings. Honestly, even if their fees were a hundred times higher, you would still be getting a worse deal. Take my recent experience: a problem that should take minutes to resolve dragged on for six weeks. It started with the usual denial and slow replies. I had to run my own tests to prove the issue existed before they finally escalated it to an actual technician, who fixed it instantly. That alone was infuriating, but the situation worsened when the exact same problem recurred three more times. Each time, I was forced to repeat the entire exhausting process from scratch, despite clearly explaining that it was a known issue. They ignored my context, restarted the cycle of denials and delays, and took another six weeks to apply a two-minute fix. The consensus here is right—they are a complete nightmare, and you are better off avoiding them at all costs.

HostingFacts, I’m currently experiencing a major issue with my VPS. The server has been completely inaccessible for eight days. Support’s only response is that they are “working on it” with no progress, no clear updates, and no ETA. Because I don’t have local backups, I can’t even set up a temporary hosting environment to restore my database. My e-commerce, ERP, website, and email services are all down, and our business is taking a serious hit. I feel stranded and unsure how to get them to understand the severity of this. Trusting HostingFacts has been a costly mistake; I just need to get my data out and escape this situation as quickly as possible.

HostingFacts delivered a disappointing experience that far outweighed their brand reputation. After years of loyalty, a recent service overhaul left my website and email offline. Worse yet, I was unexpectedly moved to a plan that only covered a single site, forcing me to pay extra to regain access to my other eight domains and associated emails. For a long-standing customer, I expected much better care and consideration, not this abrupt downgrade. When I tried to get help, I was told I couldn’t speak to anyone directly and had to rely on a hit-or-miss email support system. It feels like they have severely underestimated their veteran clients.

I’ve relied on HostingFacts for over a decade, often suggesting it to my clients. However, the experience has taken a sharp turn since their support team transitioned from the competent Utah-based staff to a less effective team in the UK. This shift in quality has been a major source of frustration, prompting me to gradually move my accounts elsewhere. A key point of contention is their “100% Lifetime Satisfaction Promise,” prominently featured on their About Us page. When I requested a refund for the 13 months of unused service remaining, HostingFacts informed me that they do not issue refunds. In light of that policy, the satisfaction promise feels more like marketing fluff than a genuine guarantee.

After a ten-year tenure with Arvixe, I’ve seen the company’s decline firsthand. Back before EIG’s acquisition, they offered exceptional support that was truly industry-leading. Since the buyout, however, the quality has dropped significantly. Their live chat is painfully slow and often unhelpful; it’s common to spend ten minutes just waiting for a substantive response, only to be asked for details you’ve already shared. Their business practices are equally frustrating. I’ve noticed they often delay releasing domain names to new registrars until after the expiration date, effectively forcing customers into unnecessary renewals just to secure their transfer. It’s clear that Arvixe is not only struggling with operational competence but also relies on questionable tactics to retain clients.

HostingFacts is the place to be for reliable service. I’ve been with them since 2003, and Arvand on the phone was always quick to help. Everything was great for years, but then things went downhill. Last week, my SSL certificate was about to expire and I was busy and not sure how to renew it. I tried their 24-hour live chat for a full week, but no one was around, day or night. I also emailed them, but got no response. Two days ago, the SSL expired, and instead of a simple "insecure" warning, I lost all access to my site. I also lost access to the Customer Portal and CPanel. I emailed them again, but no one answered. I’ve tried live chat several times over the last 2-3 days, but nothing. So, I signed up with another company and rebuilt my site from scratch. It’s plain dumb and enraging. I’m worried that when annual renewal time comes around, they’ll automatically charge me, and I’ll have to fight that. So, I’m going to mail them a certified letter of cancellation.

Having tried several providers, I recently moved my operations to HostingFacts and have found it to be a refreshing alternative. Unlike my previous experience with Arvixe—where Yahoo-related emails frequently failed with connection errors and support became distant and condescending—HostingFacts has handled our technical needs smoothly. The transition was seamless, and the service reliability gives me the confidence to recommend them as a solid choice for businesses looking for consistent email delivery and straightforward support.

I’ve spent years trying to figure out why the App Pool keeps failing on the many sites I hosted with HostingFacts. The answer was always vague, and ultimately, my money was wasted because a single client’s email issue spiraled into bigger problems. I recently transferred my last domain and moved the email hosting, marking the end of my time with them. I stopped using the service back in February 2018, when I migrated ten other websites and left a harsh review. At that point, I had paid $12 over two years just for email hosting for one disgruntled client, which hurt my reputation and made it tough to rebuild trust with the eight businesses I kept. I quoted my 2018 feedback then: "Your customer service is terrible. Your downtime is unacceptable." No one ever responded to that. I even tested the servers again this month with fresh installs, and the same old issues persisted. It was really disappointing. I’ve now fully moved away, and that $12 is gone for good.

My experience with Arvixe was a tale of two halves: I loved it at first, but their renewal process is a mess. They kept billing me even after I paid, and getting help was a nightmare since they scrapped phone support for their email ticketing system. I sent proof of payment repeatedly, only to have my site shut down anyway. I had to pay twice—once to get back online and again when my bank reversed the original charge—and even then, they locked my account citing that reversal, ignoring more evidence I sent. After weeks of being ignored, I lost my domain and moved to Bluehost. Skip Arvixe; go with a more reliable host.

HostingFacts has been letting me down for over half a year, with thousands of my emails getting rejected by Yahoo’s servers daily. It feels like they don’t even know how to fix this, and they aren’t really trying. I’ve submitted endless tickets and reports, but they’ve done virtually nothing. You can’t really be serious about hosting if your email infrastructure can’t talk to Yahoo. Their support is strictly chat-based and staffed by people who seem to lack both the knowledge and the permissions to solve actual problems. The cherry on top? If they don’t reply to your ticket every single day, they’ll close it as resolved, even if the issue is still staring you in the face. A solid zero stars.

I experienced a 36-day outage with HostingFacts, accompanied by persistent dishonesty regarding access to my account. Despite their repeated claims that no one had entered my C-Panel, my passwords were changed and I received notifications from a user in Bangladesh who had clearly accessed it. They stubbornly blamed my setup, suggesting a keylogger was on my machines. I even purchased new computers after other experts found nothing wrong with my devices. The issue vanished completely after I switched to BlueHost.

I’ve been dealing with a persistent issue where Arvixe email servers fail to deliver messages to Yahoo and AOL accounts for several months. This is a known problem with Arvixe, but it remains unresolved. Since email is my primary way of reaching subscribers, this has been a significant disruption; I’ve had to set up a separate Gmail account just to stay in touch, as I haven’t been able to send emails through my Arvixe account in at least five months. The support experience is frustrating. It’s chat-only, and tickets are automatically closed after 96 hours of silence, even if the issue isn’t fixed. I’ve tried to keep them open, but every time I start a new chat to follow up, I’m forced to rehash the same troubleshooting steps I’ve already done multiple times. Requests to escalate the issue have fallen on deaf ears. Their support team feels like a joke, and I wouldn’t recommend Arvixe for web hosting—it can seriously hinder your ability to run your website smoothly.

HostingFacts proved to be a frustrating experience from the start. Our account was activated with errors, leading to unusually long support queues right out of the gate. It took two hours just to reach someone via live chat, who then pointed out that our shared server’s IP address and A Record were configured incorrectly. Since that setting is tucked away in cPanel, we had to wait another twenty minutes for an agent to fix it manually. Even after managing to install software, we ran into apps with unresolvable dependencies, eventually settling for a less-than-ideal fifth choice. The next day, the account was suddenly suspended for "fraud." After another two-hour wait in support, we were told they had no record of what triggered the flag and that the service couldn’t be reactivated or the domain transferred. When we asked for a supervisor, we were told the automated fraud system was final. We did get a refund, but we were warned it could take over a week. Definitely looking for a new host now.

HostingFacts has really gone downhill since we first started with Arvixe in 2015. That initial deal looked great, but the daily frustration wasn’t worth it. The Arvixe interface is a mess—login pages and user panels are broken more often than not. We also faced constant issues with SSL certificates failing to activate properly. The final nail in the coffin was the security: our whole site was breached by malware and malicious links. For a nonprofit, that kind of vulnerability is unacceptable. It’s hard to call this professional hosting when your security is this weak. We couldn’t stay anymore and decided to move on.

HostingFacts has been a nightmare since I started using Arvixe. Every time I logged in, I’d hit errors, but they constantly blamed my application, keeping me on edge while I tried to figure out if the issue was on my end or theirs. Finally, a developer suggested moving to a host that doesn’t use Plesk, and the switch was immediate—no more errors and blazing fast speeds. To add insult to injury, when I explained the situation and asked for a refund to make up for the wasted time, they ignored me completely and even vanished the credit sitting in my account. They are essentially thieves, and I wouldn’t recommend them to anyone.

I’ve been a loyal customer of HostingFacts since day one. In those early days, I’d often break my site late at night and could usually count on Arvand, the owner, to jump on a ticket and get things running again before I hit the sack. It was that kind of personal touch and fair pricing that kept me for so long. But as the company grew—and eventually changed hands—that exceptional support slipped into just being average, and now it feels like a complete drop. This weekend was a perfect example: I spent hours trying to reach anyone to help install my SSL certificate. The chat and ticketing systems were down, there’s no email option, and I couldn’t even tell them which domain needed securing. I paid for the service, and they vanished. Moving to a new host is going to be a hassle, but I’m already looking around. If Arvand starts another venture, I’ll be there first in line!

I tried using HostingFacts for domain registration back in March 2019. While the billing seemed straightforward initially, adding email and web hosting triggered a fraud alert. They asked for a passport or driver's license, which I provided twice after a duplicate request. Three days later, I was cancelled despite the file being delivered, and support claimed they never received it. When I suggested Google Drive, I was told I didn't use it, and now my account is locked while they retain my domain payment. It feels like I’m being held hostage with no clear way out.

After years of relying on Arvixe, we’re weighing a move due to some persistent technical and service issues. The most pressing concern is their email deliverability; their server keeps getting blacklisted by major providers like Comcast and Outlook, sometimes taking weeks to resolve. Support has become frustratingly unreliable—their chat system is glitchy, often dropping calls or forcing unnecessary transfers, and usually ends up escalating to a ticket anyway. It’s also annoying that the ticketing system uses different credentials than the CPanel interface, which is required for chat support. Finally, their PHP environment feels outdated; despite offering PHP 7.0.29, they mark it as unsupported, and upgrading to a current version requires an expensive VPS switch.

I remember when Arvixe was the gold standard for hosting. They offered complimentary domain privacy, maintained a domestic call center for easy access, and actually cared about doing the right thing for their customers. That sense of service really mattered. Unfortunately, that personal touch has vanished since they outsourced to India. The support team seems more focused on being technically correct than being helpful, often treating customers as guilty until proven innocent. It feels petty and frustrating; they drag out simple queries for over ten minutes, which just feels like laziness.

HostingFacts has been a frustrating experience. They mismanaged two months of our data and didn’t even offer an apology. On top of that, our SSL certificate has been broken for eight months, and despite their efforts, it hasn’t been resolved. If you’re running a serious website, I’d steer clear. I’ve only stayed because it’s not my money out of pocket and I’ve been too lazy to migrate. To make matters worse, their admin panels keep expiring, locking us out. It’s a total mess.

I moved to HostingFacts around 2012, and while the service was okay back then, their customer support has really declined. I recently experienced issues where I let some domain names expire, only to receive reminders that they would be renewed even after that period had passed. I’ve already migrated away and transferred my domains almost a year ago, yet I’m still receiving notifications that these transferred domains are up for renewal. They also sent me an email stating that an invoice for a domain transferred nearly a year ago is overdue, claiming I owe them -0.04 cents. This highlights the carelessness in their system. I requested account cancellation months ago, and while they processed it, these errors persist. I just attempted to reach their support team, but their live chat appears to be down. I’d recommend finding another hosting provider; HostingFacts is certainly not the best option out there.

I gave Arvixe a try back around 2014, and while the initial experience was promising with reliable uptime and impressive chat response times under three minutes, things quickly fell apart. The chat answers often felt generic, making the ticket system a much better option. Unfortunately, after just a few months, I started facing frequent outages that could last for hours or even days. Although they occasionally offered a month or two of free service as compensation, it never really made up for the traffic loss. Ultimately, the combination of sluggish load times, stressful downtime, overpriced plans, and poor service made it clear that Arvixe was heading toward irrelevance.

HostingFacts has mastered the art of making it nearly impossible to talk to a human. Their contact numbers often lead to dead-end voicemails that dump you into an online chat system which frequently fails to launch, leaving you stranded. It feels like they treat customers as nothing more than cash cows, happily taking your money while vanishing when you need support. I recently had to fight to close my account, only to find they were still charging me for domains I had canceled twice already. They’ll close your support ticket simply because you can’t get through to them. It’s a well-oiled machine designed to hold onto your funds, so beware.

After spending a considerable amount of time with Arvixe, my experience has been nothing short of disastrous. They seem to lack basic accountability, relying on inferior servers and subpar personnel. The company frequently migrates your hosting to a new server without warning, often leaving you offline for days during the transition. Customer service is equally frustrating; tickets can linger for weeks before being mysteriously closed without any explanation. If I had to describe Arvixe in a few words, they would be: pathetic, irresponsible, and a total nightmare.

After spending five years with HostingFacts, my experience has been a mix of reliable performance in the earlier years and significant decline recently. Their server uptime is frustrating; I’ve dealt with outages lasting up to five days straight. On the support side, response times are painfully slow, whether you are using tickets or live chat. The agents often seem inexperienced and provide generic responses like “it will be fixed soon” without giving a clear timeline. They also tend to shift blame for slow load times onto the customer, even when I proved the issue was on their end by hosting a simple empty page. They insisted I hire a professional coder despite it clearly being their server’s fault. If you want to save your money and avoid headaches, I’d suggest looking at other hosting providers.

HostingFacts is a great resource, but my experience with Arvixe VPS has been nothing short of a nightmare. Their customer service leaves much to be desired, with support staff who seem to lack basic competence and wait times that can stretch on forever. They even took away the ability to submit trouble tickets recently, which is absurd! On top of that, they’ve shown little willingness to compensate for the issues they’ve caused. Having worked in the computer industry since 1978 and used various web hosting providers since 1996, I’ve seen it all. Let me tell you, Arvixe is hands-down the worst hosting choice I’ve ever made. If you’re looking for reliability, go with Databank or CF Web hosting—just do anything but Arvixe. Truly the worst hosting service ever.

HostingFacts didn't quite win me over. I switched to them because of the positive buzz, but the experience was frustrating. My site kept getting hit with attacks, and their support team struggled to fix the core file issues needed to restore it. We tweaked security a few times, yet the site went down repeatedly without real help. I eventually moved to HostGator and have had a smooth, problem-free experience there. Back at HostingFacts, the billing setup was a pain—no easy way to delete a payment method once added. Finding the cancel button for auto-renew was like a scavenger hunt through laggy menus, and they ended up charging me an extra $110 for a domain and site I hadn't touched in over a year. Support was fast to reply but rarely actually solved the problem. It felt like the whole setup was designed to hold onto your money rather than provide solid service.

I’ve been with HostingFacts for a while, coming over from Cirtex. While the pricing is low, the service has been merely average, with some periods of downtime. The real issue arose when they shut down my account and wiped all my data over a missing invoice reminder that apparently never came—I checked my email history and found nothing. Even though I should have been more diligent about renewing, losing everything was a huge hassle. Support’s attitude was pretty dismissive, essentially saying I was just unlucky. Since there was no way to recover my files, I can’t recommend them despite the cheap rates.

HostingFacts has seen its service quality drop noticeably. Uptime and speed issues have persisted for a while, and support response times stretched out to one or three days, though problems were eventually resolved after some back-and-forth. The final straw was the company’s handling of EU GDPR compliance. They failed to become compliant and left my support tickets regarding this urgent matter unanswered for weeks. I have already canceled my account and tried to complain about the unresponsive support, but they only sent a standard confirmation of cancellation without engaging with my feedback. For more than four years, I found their features solid and the value for money quite good, but this recent decline has been a major disappointment. Based on this experience, I’d recommend staying away.

HostingFacts started strong in early 2012 with solid support, but the experience took a sharp turn by late 2014. Even after I upgraded to their Pro plan, the service quality dropped. Basic tasks like a password reset now require ticket escalation, which is absurd for such a simple issue. Response times for basic questions are painfully slow. Ironically, they are incredibly fast at sending those generic survey emails right after you submit a ticket. But the real cherry on top is their live chat—it’s a complete circus. I genuinely doubt they know what a database is; yes, they confused me on that one. It’s both frustrating and disrespectful to customers.

My experience with Arvixe has been incredibly frustrating. Not only are their prices on the high side, but they also nickel-and-dime you with extra fees for minor additions. The customer service is equally disappointing; responses are slow, and when they finally do get back to you, the answers are often vague or miss the point entirely. If I could, I’d give them a zero-star rating.

HostingFacts has really plummeted since they were acquired. I recently experienced a major hiccup with their server migration that left my site down for over a week. The issue is that I lost my dedicated app pool, which was supposed to be part of the package, and the help desk offered nothing but vague assurances while the problem persisted. On top of that, they stripped away several email options and imposed a strict 10MB mailbox limit. This broke things for several of my accounts that were already exceeding that threshold. They also forced a database migration to MSSQL 2016 without proper analysis, rendering many of my management and deployment tools useless. It’s a far cry from the responsive, reliable service HostingFacts used to provide.

After seven years as a loyal customer, Arvixe has become increasingly difficult to deal with. They recently stopped offering phone support, which initially seemed like a positive change, but that’s been overshadowed by their sluggish response times. I’ve been dealing with persistent email problems for over a year, specifically receiving blank messages where the body, subject, and sender details disappear when attachments exceed 3MB. This makes it nearly impossible to identify who is contacting me. To make matters worse, my most recent support ticket was marked as resolved despite the issue remaining unsolved. When I questioned the closure, I was told I hadn’t replied, even though my response is clearly visible in their system. The lower-tier technicians seem unable to resolve complex issues, and there’s no straightforward way to escalate to senior support staff. Aside from this frustrating support experience, the service itself hasn’t given me much to complain about.

I’m a current customer of HostingFacts, though I’m currently waiting for a refund. Years ago, I purchased a hosting plan that included a “free domain name for life” promise. However, in November 2017, they charged me for the next two years anyway. By January 2018, I lost my domain because Arvixe failed to pay the registrar for the annual lease. I reached out to support repeatedly, but I never got past the first tier; agents would apologize and say the issue was escalated to a “senior billing manager,” but no one ever followed up. It also seemed like someone was tampering with my account. When I finally logged in, the account showed a different owner name. Support fixed it immediately, claiming it was their error. Then, I couldn’t view my support tickets because my email wasn’t validated. Once I pointed this out, they fixed it right away. This leaves me wondering why the name changed and why my email wasn’t verified in the first place. My advice: stay as far away from them as possible!

I’ve been using a reseller plan with Hostnine, and the experience has gone downhill. It started strong with 24/7 phone support and quick English-speaking technicians, but things fell apart after EIG’s acquisition. It feels like the same pattern we saw with Hostgator’s reputation decline, and now Hostnine is suffering the same fate. Support has become poor, and site stability is questionable. They recently migrated sites to a new IP address without any notice, which broke both the websites and email services. This isn’t really business-class hosting anymore. It might work for a small personal site, but I’d recommend avoiding it for any serious business use.

HostingFacts is right to highlight the steady decline at HostNine this year, fueling the #HostnineDebacle2017 sentiment. Having stuck with them since 2006, I can say that for any business needing reliability to maintain client trust, their shared servers are a risky choice. They might work for low-budget projects or sites running on autopilot, but you definitely get what you pay for. The real issue is a lack of clear leadership and structure in recent months.

I’ve been with HostingFacts for nearly a decade, but the experience has deteriorated significantly since their acquisition in 2012. Currently, my server is down due to a reported "root compromise," and I’m left in limbo with no assistance in restoring access or recovering my data for migration. The customer service has clearly gone downhill over the years; while live chat is available, it seems to be outsourced to overseas operators who lack the authority to resolve issues. With ticket responses dragging on for over 24 hours, I can confidently say: do not host your business with HostingFacts.

HostingFacts seems to be dropping the ball. My site got suspended without any real justification, and their support team feels like they are playing games with customers. It is incredibly frustrating to deal with what feels like mindless support. They claimed a DMCA issue, but that content had been removed four months ago, yet they suspended me anyway for something that doesn’t even exist on my site anymore. The server performance is poor, the support is worse, and now they are refusing to give me a refund.

Avoid Hostnine. In my experience, they are hands down the worst hosting provider I've dealt with. Their customer support and overall service are terrible, and I could go on for hours about the issues I've faced. Do not do business with them.

We canceled our Resellers II account at HostingFacts after a few years, primarily due to pricing, uptime, and support issues. Five months later, we are still receiving Softaculous updates and cron backup notifications for domains we no longer own. The account was scheduled to be deleted in March 2017. If I had known that support was limited to live chat and that opening tickets was a hassle, I would have handled the deletion myself. Relying on their team to close the account has been a nightmare. We contacted live chat five times, with the first call taking 27 minutes just to verify our account, and subsequent calls showing similar delays. Despite being told the issue was resolved, we continued receiving daily update emails. One representative eventually escalated the matter to senior admins. If you can, avoid Hostnine; there are better, more affordable alternatives available.

HostingFacts struggles with reliability and customer service. The downtime issues are noticeable, and finding help is frustrating. There is no phone support, ticketing has been discontinued, and the live chat feature fails to connect most of the time.

My experience with Hostnine has been a masterclass in wasted time and unprofessionalism. Despite speaking with the same support agent twice, who both promised a rollback on my registrar price after it more than doubled from the previous year, the charge remains unchanged. They are still attempting to force a payment of over $133 annually for a single account, which feels entirely absurd. I’m happy to just walk away from the account to avoid their shady billing tactics rather than pay up. There is a clear disconnect between what their Live Chat promises and what actually happens in the billing section. If you value honesty and consistency, I’d strongly recommend staying away from Hostnine.

HostingFacts has seen a significant decline in recent years. Once a reliable choice for hosting, the service quality has dropped considerably, particularly regarding customer support, server speed, and overall uptime. I’m currently dealing with unresolved support tickets that have lingered for four months. A major issue is that their shared servers have ended up on spam blacklists, which causes emails sent from your domain to be flagged as spam by recipients. Getting in touch with their team is just as painful as the technical issues themselves. Representatives are slow to respond, lack the authority to fix problems directly, and often waste your time by repeatedly apologizing without taking real action. Save yourself the headache and stay away from Arvixe; you’ll likely regret it the moment something goes wrong.

My experience with HostingFacts has been a frustrating one. I started with a reseller package that looked promising, but things deteriorated significantly after what seems to be a corporate takeover. We faced frequent server outages, sluggish ticket responses, and spam issues, which ultimately led us to switch providers. Unfortunately, they refused to refund the remaining balance on our account, so we just accepted the loss. To make matters worse, nearly a year later, they mistakenly charged my PayPal again. Even after I alerted them and received verbal assurance that no money would be taken, the funds were still deducted. It has taken three weeks and multiple support chats to find out that they are now refusing to refund that $642.80. On top of that, they won’t provide an invoice for past services simply because our account is no longer active. It’s a ridiculous situation, and I strongly advise avoiding them if you value your peace of mind.

I used HostingFacts for a few years and things were fine until early last year, right after I renewed my plan. They announced a server upgrade, and suddenly the site was down more often than it was up. Customer support didn’t really help; they knew about the problems and promised fixes, but nothing changed for two months. Eventually, I had to move to a different host. I requested a refund for the downtime, and while they did refund part of it, it was only about 30% of what I had paid just months prior. They still haven’t explained how they calculated that amount, even after I asked multiple times. The final annoying detail is that they didn’t return the money to my bank account but gave me credit on the HostingFacts account, so I’ll never actually get the cash back.

HostingFacts has become a frustrating experience after acquiring Hostv. I paid in full for a year-long VPS subscription, only to deal with frequent downtime every week or two. Their support team, based in India, seems indifferent to customer issues, and they aren't offering refunds despite the service quality dropping. I would advise against choosing HostingFacts, even as a backup option, given how unreliable it has become.

If you are looking for a web host via HostingFacts, steer clear of HostGator. I stuck with them for years despite their mediocre performance, but recent events made it impossible to continue. I finally pulled the plug and terminated my server when the situation became risky. It was a nightmare: critical support tickets went unanswered for three weeks, security was compromised, their own website was plagued with errors, and the staff seemed clueless. There was a distinct lack of care and basic business sense. Do not waste your time with these amateurs.

I’ve filed more than nine complaints with HostingFacts lately concerning a customer of Arvixe, aussieseoexperts.pro. This domain has been blasting over 50 spam emails to my inbox in just the last two weeks. I’ve urged Arvixe to either make the client stop or suspend their account, but they’ve refused to act. It feels like Arvixe is turning a blind eye to this behavior, effectively condoning spam. If they continue to knowingly host and support these spammers, they should be shut down.

After years of relying on Arvixe, our experience took a sharp turn for the worse last month. Despite having an "unlimited disk space" plan, they suddenly flagged us for exceeding the "inodes" (file count) limit, proving that the unlimited space isn't truly unlimited after all—a fact they should have been upfront about. Our file volume hasn't really changed in years, so the timing felt arbitrary. While we don't consume much storage, we do host many small HTML files generated from models. We promptly cleaned up some unnecessary folders the very next day and were confident we were under the limit. What made things worse was the lack of communication. We received no further warnings about this issue until over a week ago, when our account was suddenly suspended for violating their "fair use policy." Now, our websites and email are down, and our data is inaccessible. We’ve tried resolving this through support tickets and called customer service three times. Each time, we were told a "senior admin" would reach out within a few hours, but we never heard from anyone. Nobody at Arvixe seems able or willing to fix the problem, and trying to speak to management is a dead end. This hostile treatment, paired with the misleading advertising about storage limits, makes Arvixe one of the worst hosting providers we’ve ever dealt with.

I have to agree with the praise for their live support team at HostingFacts—they are quick to respond and very polite. However, the reliability issues are hard to ignore. It’s baffling that a company like HostingFacts could leave a server down for three straight days and still label it as standard maintenance. I’m genuinely surprised this is happening in 2017. If uptime matters to you, think twice before committing to their service, because these outages are real and will definitely impact your operations.

Since 2014, my experience with Arvixe Reseller Hosting has been a slow decline from "acceptable" to "unacceptable." The email issues started early on—customers reported missing inbound mail, significant delays, and outbound blocks. When I raised this with support, they seemed confused by the problem, often suggesting Outlook tweaks that didn’t apply to most of us, and failed to explain why their shared servers were getting blacklisted. Eventually, I had to migrate most of my clients to a different email service just to keep things running smoothly. While site speed issues popped up occasionally, they weren't deal-breakers. The real breaking point happened last month when Arvixe locked my main website due to malware. It took days to get a support notification (which landed in my spam folder), but I acted quickly, removed the malicious files, and proposed upgrading DotNetNuke to patch security holes. I confirmed this on May 24, 2017, but as of today, June 16, my site is still locked with a 403 error. I’ve sent multiple follow-ups asking for the block to be lifted, yet I haven’t received a single reply. Their live support is essentially useless, offering no real solutions. I’ve already secured a new hosting provider and am moving all my client sites this weekend. I’m done with Arvixe and won’t be trusting a company website to a host that leaves its customers stranded for weeks without explanation.

I’ve had to make multiple calls to HostingFacts, and the wait times between responses are painfully long. My site has been down for two weeks now, and it’s still not fixed. They simply closed my support ticket without any explanation or comment. Since you can’t add notes directly to the ticket, I’ve been replying to their emails, but those messages don’t get attached to the case, and I haven’t received any updates. By any standard, this is terrible service.

I’ve been running a reseller account with Arvixe for years, following advice from industry contacts, but the experience has steadily declined, particularly over the last twelve months. One major issue was a client’s email backup being wiped out; despite multiple requests, the response was slow, and I eventually received an email from Arvixe essentially admitting fault. More recently, they discontinued support for the RV Sitebuilder without any prior notice. This was frustrating because several clients were still using it. When I contacted support to ask why the tool was inaccessible, I finally got a confirmation that support had ended, but after replying a few times about potential workarounds, I got radio silence. While the builder wasn’t great, my clients were managing with it, and now one is unable to access his site during a busy period. Arvixe’s policies and support have never been top-notch, but they’ve become genuinely poor. I’ve been in web design for two decades, so this isn’t just an impulsive complaint. I would not recommend this company to anyone.

HostingFacts isn’t for the faint of heart. If you’re looking for a cheap option, you might get what you pay for in terms of service. I’ve seen their support team miss details and give you the runaround with generic replies when you actually need help. Don’t expect them to bend over backward for you; if there’s an issue, they’d rather just keep your money as a store credit than give you a real refund. It’s a cost-effective choice if you don’t mind doing most of the heavy lifting yourself, but if you value your time and good customer care, you’re better off looking at other hosting providers.

HostingFacts reader here: I can honestly say my only positive experience with Arvixe was how quickly they took my money. That’s it. I spent 10 months with them and had to deal with “Disk is full” errors at least six times when I tried to upload files. Usually, it took 1 to 3 days of pestering support to get it fixed. And this was on my “unlimited disk space” account! Support tickets take days, sometimes weeks, to get a proper answer or action. I still have tickets left unanswered. The biggest issue I have is their offer of “Unlimited Disk Space.” No asterisk or other notation indicating that there are terms regarding that. But guess what? Unlimited at Arvixe means less than 30Gb. No one at any time during the 9 months of my 2 year plan warned me about that until I got an email telling me to delete over 94% of my site files! Even during every one of the different times I talked with support about my site and the total size came up every single time. I was given a week to destroy my site or they would do it for me. My site is my income and I said as much. Didn’t care. I don’t know what all else they lie about but I warn anyone wanting to host with them to look again everywhere else first.

HostingFacts has turned their VPS reliability into a laughing stock. Operations were stable for the first year, but the situation has degraded significantly since then. We are experiencing frequent, prolonged outages, with the most recent incident keeping us offline for over eight days and still counting. Support is equally disappointing. Escalating a ticket to "senior support" essentially means being ignored; I recently spent an hour in a chat just to hear the same excuse that my issue was being forwarded. When I requested a prorated refund for the downtime, I was denied because our account was still marked as "Active," which makes little sense when the service isn't working. If you value your time and uptime, stay away from HostingFacts.

HostingFacts proved to be a bit of a headache recently. When a client’s email got compromised and started spamming, their response was to suspend my entire account instead of just the affected address. This took down all my clients' sites and emails simultaneously. Their notification method was equally frustrating; they emailed me about the suspension, but since the email service was already down, I couldn’t receive it. I spent hours on their chat support, repeatedly explaining the situation to agents who seemed to struggle with basic logic. After twelve hours, the issue remained unresolved, forcing me to migrate most of my clients to a different provider. It’s a shame because they used to offer phone support and smarter staff. Now, it’s just chat with people who clearly need better training. While their pricing and features are decent, this basic operational failure cost me their business.

After some time with Arvixe, I’d strongly advise you to run in the other direction. Their support team feels more like a ticket-generating factory than problem solvers. Even high-priority issues don’t get resolved quickly; for instance, our VPS production server was down for two full days after a support “specialist” rebooted it while RDS was malfunctioning, and repeated requests for a fix fell on deaf ears. On top of that, their shared hosting is sluggish and overpriced. In my experience, Arvixe is easily the worst hosting provider out there.

We’re experiencing the exact same issue Bob mentioned. HostingFacts charged our card just two weeks before the renewal date, but we still couldn’t get the site moved in time. The server has been down for ten days now, and there’s been radio silence from support. Despite the site being offline, they’ve classified our ticket as “normal priority” and keep promising that a senior tech will contact us soon.

Having served as a reseller for Arvixe for nearly six years, managing over 30 sites, I experienced a period of stability under their previous ownership. However, after the acquisition more than a year ago, reliability plummeted. Since then, I’ve dealt with persistent web and email outages, coupled with frustrating support delays where wait times routinely exceed 45 minutes. The team often fails to resolve issues on the first call, forcing me to submit tickets that remain open for months—or are closed prematurely without a fix. I’ve since parted ways with them and do not recommend Arvixe for hosting.

I’ve been tracking HostingFacts and their platform, hostingfacts.com, and it brings to mind my own frustrating experience with Arvixe. They used to be reliable, but after being acquired, the service quality dropped significantly enough that I migrated away. Recently, they charged me for another year despite my email notification to cancel, even though I had explicitly requested it. When I contacted support via chat, they were dismissive, claiming refunds for “old accounts” weren’t standard and required a portal request for credit instead. Fortunately, PayPal reversed the charge, but it’s a costly lesson. If you’re tempted by low introductory rates, be aware that post-acquisition issues can arise. I’d recommend checking reviews carefully to find a provider that avoids these acquisition-related pitfalls, as Arvixe is actually the second company where I’ve seen this pattern unfold.

After years of watching Arvixe’s service quality decline, I was finally pushed out when they blocked my account and demanded I delete my domains to restore access. Their excuse was excessive server usage, which seemed absurd given that my site had remained unchanged for two years with just five daily visitors. Deciding I had enough, I left Arvixe behind.

HostingFacts users, beware. I experienced a similar billing nightmare with Arvixe (hostingfacts.com) years ago. After switching to Bluehost in 2015 to escape their poor service, I made sure to cancel the recurring payment. Yet, I was still charged $66 unexpectedly. When I disputed the charge via PayPal, they sided with the host, even after I had notified them. It’s a clear warning: beyond the subpar hosting quality, this company is notorious for finding ways to charge customers for services they don’t want.

I started with HostingFacts back in 2015 and initially found their live chat support to be quick and reliable. While there were a few minor outages, everything generally worked well. Lately, however, response times have slowed down significantly. It feels like the staff are based in distant call centers—likely somewhere outside the US or EU—and they spend ages escalating issues to other teams, which is incredibly frustrating. They keep apologizing and asking us to wait while they investigate. On top of that, expanding seems difficult; when I tried to get a server in the Netherlands or the UK, I was told they were full, leaving me with only the US option on my current business plan. It’s a disappointing experience, and I’m now actively looking for a different provider.

If you care about the truth, you need to stop Arvixe from manipulating social media to hide their flaws. I’ve seen too many people get hooked by the lure of a free domain just to save a few bucks, only to end up trapped. My experience was brutal: in the last 45 days, my site was down for nearly half that time. I poured almost my entire life savings into this semi-retirement project, spending a year and a half coding an enterprise-level site myself when I could have paid $40,000 for a quick fix. But Arvixe’s constant server failures cost me my new business, my SEO rankings, my customers, and my confidence. Now, I’m stuck because I can’t afford to move. Even worse, they auto-renewed my VPS despite me explicitly cancelling via both support and my account, and they refused to refund the charge after I noticed. I have all the chat logs and tickets saved as proof. Do not even think twice before signing up with Arvixe.

HostingFacts – Monday, February 20, 2017 – Yes, Presidents Day. If you needed tech support for your website and called Arvixe you were rudely told that phone support was no longer supported and the call disconnected. I am not a supporter of chat support especially at Arvixe since their chat staff is clueless and can easily screw-up your account (like they screwed-up my PHP configuration by making unrequested changes), continually asking you to wait making the time wasted an hour or more before they give up and put in a ticket that, currently, I’m waiting over 24 hours and it’s rated normal when it was supposed to be urgent (site is inaccessible). FYI The chat agent I dealt with was the same one that screwed up my php configuration causing me to connect with another agent who, after an hour, was unable to correct the issue. Yes, I called support and was finally able to repair the damage. Tuesday, February 22… After the warning that Phone Support was going to be discontinued I’ve now been on-hold with phone support OVER 3 hours. During this time I have backed up my site locally along with database in preparation of moving to another host. OF COURSE MY WEBSITE IS STILL INACCESSIBLE! Listening to 1980’s advertising of (for that time) exciting features you can add to your Arvixe hosted website are as much as a joke as the “timeless” hold music. This is a business account I’ve had over 4 years. Don’t waste your time with this host.

I’m currently using HostingFacts and have noticed similar issues that plague other hosts like Arvixe. For instance, Arvixe’s reputation has taken a hit since being acquired by Endurance, with users reporting that their IPs are blacklisted globally due to spam, causing email delivery failures and site visibility issues. Their customer service has also declined, shifting from direct phone support to outsourced teams in India where technicians are reportedly paid very low wages. Support responsiveness seems poor, with long delays and dismissive responses. Meanwhile, the abundance of positive reviews on Arvixe’s official site appears questionable when compared to feedback on third-party platforms. In contrast, HostingFacts seems to be navigating these industry challenges differently, though it’s worth keeping an eye on how support quality evolves over time.

HostingFacts, I’ve stuck with Arvixe for years and was generally satisfied until I switched to a business plan. Now, my server is acting up. While my personal account runs smoothly, the business one has issues. I need PHP 5.4 or higher for my theme and plugins, and although php.info confirms the setting is correct, every server info plugin reports it’s still on 5.2. I’ve contacted support multiple times, and they keep escalating it to higher-tier techs who claim they’ve reset it, but the problem persists. I’ve verified on my end each time, and the result is always the same. It feels like I’m getting the runaround. Additionally, clicking into the SSL certificate page in cPanel shows an error, and I haven’t received any response to that complaint. They won’t refund my $300 prepaid amount, only offering a credit. Be cautious, as Arvixe has been acquired, and there should be better consumer protection for this.

I shared my experience here a few weeks ago when my VPS was down for 21 days. It took constant follow-ups to finally get it resolved. Unfortunately, the stability hasn't held up; the server crashed again six days later and has been offline for the past week. To everyone currently defending Arvixe: I hope you aren’t in the same boat. I know how painful it is to invest hard-earned cash and over a year of technical effort into building a website, only to have that progress ruined by poor support and reliability. I’m seriously considering switching to another host, especially with their high fees. If we, the users, can just acknowledge each other's frustration and stand together against this lack of professionalism, maybe we can force a change.

HostingFacts is a real nightmare. I seriously regret choosing them, so save yourself the headache and steer clear.

I committed to a two-year plan with HostingFacts specifically because they assured me I could cancel if the shared hosting didn’t meet my needs. I chose them for their NodeJS support, backed by knowledge base articles confirming it was possible. However, shortly after I went live, NodeJS stopped working. I contacted live chat, but the agent wasn’t sure why and gave no follow-up. Instead of fixing the issue, I continued developing locally. When I was finally ready to launch, I opened a support ticket and was told NodeJS was no longer supported on shared plans. I requested a refund for the two months I had already used, but they pointed out the 60-day money-back guarantee had expired. I asked them to extend that window to 90 days to accommodate this change, but they refused to refund me despite no longer providing the core feature I paid for. They claimed I’d need to upgrade to a $40/month VPS to use NodeJS. To make matters worse, the help articles I originally relied on were either updated to remove mentions of shared hosting support or deleted entirely.

HostingFacts debited my PayPal account using stored payment details from my initial sign-up over a year ago, all without my explicit consent. When I reached out to contest the charge, they flatly refused to issue a refund under any circumstances. Their service attitude was quite unpleasant. I’d strongly advise looking for alternatives, as this company feels like a scam.

Running a UX consultancy means my site’s design is everything to attracting clients, so I couldn’t afford downtime. HostingFacts let me down hard. My emails vanished, and I was locked out of the server for over two weeks, forcing me to switch to Gmail. After a year of struggling with their unintuitive hosting, I tried to leave, but their support is a mess. They promised cancellation within 48 hours but then stretched the timeline to 3-5 business days. I actually lost a contract because of their email glitch, and now I’m losing clients due to their sluggish system. When I complained via their only live support channel, the rep acted like it wasn’t a big deal. I’ll never recommend HostingFacts; their customer service, email, and hosting are all terrible.

If you are looking at HostGator right now, good choice! But seriously, stay far away from Arvixe. It is like dealing with a plague. While your site might show as "up," the real issue is their email service. It is painfully slow—taking anywhere from ten minutes to a full hour just to send out a simple message. Sure, the host is cheap, but you will lose that savings in no time when you are busy manually chasing down unhappy customers who couldn't get their orders in time. Once they leave, they likely aren't coming back.

HostingFacts leaves much to be desired. I’ve experienced repeated downtime that dragged on for days, alongside issues with SSL certificates not being renewed and unexplained site corruption. Fixing these problems often takes ages, and the support team seems to lose context, forcing me to re-explain my issues from scratch every time I reach out. It feels like I’m talking to a bot rather than a human. On top of that, they insist on using their own email for the website, but that feature doesn’t work properly. Based on my experience, it’s best to steer clear of Arvixe.

Running a small business, I stuck with Arvixe for almost ten years. While I acknowledged past uptime glitches and a slow dip in support quality, the August outage was the final straw. The response was truly unacceptable, costing me lost customers and revenue in ways that are hard to quantify. It was especially frustrating that while they restored other sites, mine remained down. I eventually had to cut ties and migrate to HostGator. Fortunately, my primary site was static, making the switch straightforward. However, moving my WordPress blog took several extra weeks to complete.

HostingFacts is living up to its reputation for terrible support. I’m still waiting for a response after six months, and even calling them feels like shouting into the void. Their security isn’t what it claims to be, and it feels like a bunch of inexperienced staff are tinkering with sites they have no business touching. Over the past two years, I’ve lost backups and pages repeatedly, and I’m convinced their reps are actively causing these issues rather than fixing them.

HostingFacts has been a frustrating experience. I initially had a smooth start, but the quality dropped significantly over the last two years. The most glaring issue is the unreliability of email services, with messages frequently disappearing due to server inconsistencies. Support hasn’t been much better; despite raising these concerns early on, I’ve dealt with unhelpful resolutions and extremely slow response times, sometimes going months without an answer. I’m regretting my two-year prepaid contract and wouldn’t recommend HostingFacts to anyone.

Running my own portfolio of websites through HostingFacts means I’m constantly monitoring the status page just to know when to hop into chat with their support team. Server outages seem to be a weekly routine there, which eats up a huge chunk of my time. When I do reach out, the chat agents feel like they are reading from a script; I’ve heard “I apologize” so many times I could afford to retire. The technical issues are relentless: unpredictable downtime, inaccessible control panels, SQL failures, and FTP hiccups all happen regularly. Then there’s the billing chaos—I’ve received cancellation warnings for domains with years left on their terms, and on at least one occasion, they actually canceled it. Just recently, a simple domain error they introduced took two full weeks and fourteen different support agents to straighten out. Unless you have endless patience, stay away.

HostingFacts left a bad taste in my mouth. Their support team seems disconnected, as I rarely got responses to emails or support tickets. The domain transfer process was painfully slow, taking up to ten days, which felt like they were holding my registration hostage. If you value your time, look elsewhere and steer clear of Arvixe.

I first turned to Arvixe around six years ago for DotNetNuke hosting, taking advantage of a great coupon that bundled a free domain with a heavily discounted rate. For the first 18 months, everything was solid—great performance, unlimited bandwidth, and reliable customer service. When I needed a host for a .NET site a year later, Arvixe was an easy choice, especially with another similar deal available. However, over the subsequent 36 months, things began to deteriorate. The Web App Gallery became practically unusable as almost every application failed to install correctly. We experienced frequent, unexplained downtime, which was only made worse by poorly planned server migrations and maintenance windows. Technical support felt overworked and under-resourced; ticket response times were far too slow for a business-grade service, and live chat was sporadic, often requiring follow-ups just to check if an agent was still there. The breaking point was a four-day outage. Even after the site came back online, it was noticeably slower, yet Arvixe refused to acknowledge the issue or offer a root cause analysis. I canceled immediately and gave them a harsh rating in the post-cancellation survey, clearly outlining my frustration with the decline in quality. I suspect the EIG takeover was to blame for this downward spiral, and it was telling that we never even received a reply to our final feedback.

HostingFacts has been a long-time provider for me, with a tenure of over a decade. While they started strong, their performance has noticeably declined. I originally managed six client accounts with them but have been migrating everyone away due to service issues. The technical support is engaging when you are on the line, but follow-through is lacking. Escalation is poor, and promised callbacks or updates rarely happen—you often have to chase them down. Speed has been the biggest dealbreaker. We experienced significant latency on our WordPress site and hired a specialist who pinpointed HostingFacts as the culprit. When we raised the issue, their team dismissed the problems, but once we migrated to a different host, load times dropped dramatically—reportedly three times faster. On another project, a single page took over 40 seconds to load on their servers. Even though the page was somewhat resource-heavy, that duration was excessive. After moving to a new provider, the same page loaded in four seconds without any extra optimization, and with minor tweaks, it now runs in 2-3 seconds. HostingFacts seems to be falling behind the industry standard without realizing it. It is worth looking elsewhere if you are considering them.

I’ve watched HostingFacts evolve from a hidden gem into a service I now actively avoid. For years, I was loyal to HostNine, drawn by solid uptime, responsive servers, and genuinely fantastic support. Then the quality took a nosedive. They migrated servers across multiple data centers while seemingly abandoning their customer service infrastructure. It wasn’t uncommon for sites to sit offline for weeks or even months, with support emails going unanswered, leading me to believe the company might be folding. I eventually migrated all my client sites away, keeping only a handful of minor development projects on their platform just in case. While they’ve upgraded from tickets to a chat system, the experience remains largely subpar. With so many superior alternatives available, I’d steer clear of H9 if you need dependable support—at least as of December 2016. Thanks, Robert

I’ve been a loyal customer of HostingFacts for over eight years, hosting four of my e-commerce sites with them. While they used to be top-tier, the customer service has noticeably deteriorated in recent years. Support tickets often go unresolved, and the summer downtime was a major blow—my sites were offline for five weeks, yet billing continued as usual. The final straw was an SSL certificate issue where I was promised a fix within hours but ended up waiting three weeks with no reply or follow-up. It’s become the worst hosting experience I’ve had, and I’m moving on.

If you’re looking for reliable domain management, think twice before choosing HostNine. I was with them for seven years on a basic shared plan and had zero issues—it was cheap and did the job. But everything changed on September 6, 2016, when I renewed Domain A, only to find out they let it expire anyway. That’s when I decided to move to A2 Hosting on October 14 and initiated transfers for both domains. It was a nightmare from day one. Domain B failed immediately due to a stubborn transfer lock, and Domain A failed a week later because I never got the verification email. Turns out, HostNine had swapped my contact info with theirs when they renewed the domain, so the email went to their sales team, who ignored it. I spent a whole month fighting to fix this: dealing with an ignored support ticket, dozens of live chat sessions, an ICANN complaint, and even trying to contact the registrar HostNine uses. Their dashboard was practically broken—changing nameservers or contact info kept throwing errors, and the chat support looked completely lost. Tickets took at least a week to update, and I waited a full month for a reply on the renewal issue. Chat agents promised to escalate tickets but often didn’t; I’d get an auto-resolve notice just days later. Some updates claimed the issue was fixed when it wasn’t, while others suggested actions that had already failed in previous notes. When I finally canceled in mid-October, I got an email a week after expiration blaming me for late fees. All in all, renewing one domain and transferring two took two and a half months, ending on November 19. My site is gone, saved only in local backups. Don’t give HostNine your money. It’s not worth the bureaucracy, delays, and incompetence. Avoid them at all costs.

After finally migrating away from HostingFacts, I can vouch for their chaotic service and poor communication. We experienced unplanned downtime that left both my business and a client paralyzed for days following surprise server moves. The support quality has clearly declined since their acquisition; phone coverage was reduced from 24/7 to limited business hours without access to senior technicians, and they shut down their community forums to silence complaints. Support tickets often went unanswered for weeks or were simply closed without resolution. While I was a loyal user for years, the post-acquisition changes have turned this once-reputable host into a place to avoid.

I was a faithful user of HostingFacts’ domain registration and web hosting services until everything went downhill in 2015. One of my sites went offline for more than 72 hours, and the lack of 24/7 phone or chat support cost me and my client money. The support ticket system showed how many times I had to repeat what I had written the first time, contact agents repeatedly when I was completely ignored for weeks, and prove how rude certain agents were! I finally removed all domains and hosting plans (for myself and clients) from Arvixe — and even had to contact them twice to request that they cancel my account completely so that I would stop receiving numerous emails to pay for products I did not have with the company for over a year. I have absolutely nothing positive to say about this company. It is a shame, as I was an extremely happy customer for almost 4 years before they sold out to an inferior owner. Since I don’t trust them, I used a test-site website address to submit this review because I want buyers to beware without unwanted repercussions from a company that has records of my domains, etc.!

HostingFacts has been my host since 2007, and while they were once top-notch, the quality has noticeably declined over the last couple of years. Their live chat team is quick to jump in, but that doesn’t match the support experience for tickets. I recently opened a ticket that’s been sitting for two and a half months, getting mostly unhelpful replies and just one decent answer. Issues like blacklisted mail servers taking ages to fix and total radio silence when trying to move domains or hosting between accounts are common. At least my eight sites have stayed up so far, though I’ve heard plenty of cautionary tales about downtime affecting other users.