Horizon Post Acute & Rehab Review

The marketing director is really helpful around the facility and is always a team player. He always steps up and helps out others when needed. He is a great asset to the company and the facility. Kudos to Jennifer, the receptionist who is always calm with callers when expressing grievances. Jeanette is also helpful with admissions and makes sure she is thorough with information. Mahogany is also a fantastic CNA, she has a calm demeanor with staff and residents

This place was awful and I didn't stay a full 12 hours. The staff was so rude and dismissive. I had to argue with the nurse to get the medication prescribed to me. They did not give me my antibiotics, which is the reason why I was there. When I tried to address the issues, I could not get ahold of anybody. And for dinner, I was handed a tray with (no joke) 4 chicken nuggets, a scoop of coleslaw, and a 4 oz juice cup. It was the first and worst experience I've had with a care facility. Fortunately, I'll be headed to a more skilled and organized facility. I would not recommend this place to my worst enemy.
I also noticed most of the 5 star reviews for this place are not from residents.

I have dealt with 3 prior post hospital care facilities before, and this is the worst.

1. Mom (age 94) was admitted on the evening of Dec 7. When I called the morning of Dec 8, they had no record of her as a patient. After calling the hospital, and confirming she had indeed been transported here, they found her, 90 minutes after she went missing.
2. They were crushing her pills in apple sauce, and feeding "soft food" because she "couldn't swallow". Mom had no such problem, and they couldn't explain where they got that idea.
3. They were not providing adequate physical therapy. They were severely misinterpreting the hospital discharge instructions, and were keeping Mom in bed basically 24 hours per day.
4. On Dec 10, after being unable to get any action from the facility, me and 2 of her best friends got Mom out of it. Even though I told them I would be there at 10 am, they kept us waiting for 1 hour 30 minutes. While sitting in the lobby we listened to several families coming to the lobby to find out information about loved ones because they weren't getting returned phone calls.
5. After getting Mom out, I found that they had the Velcro of a leg immobilizer cinched down so tight that it caused a 1/2 inch dent in her leg, severe foot swelling, and severe bruising. This is documented by her primary care physician who I had her into a couple hours after discharge.
6. The discharge paperwork had a laundry list of goals, and the target date for review was March 7, 2021, or 3 months. This leads me to conclude the facility had no intention of rehabilitating mom's leg and getting her out.
7. Within 5 days of getting Mom out of this do nothing facility, Mom is back to walking similar to how she was prior to dislocating her hip, and her orthopedic surgeon has given the green light for full, normal activities.
8. Then this facility reported me to Arizona adult protective services for making a decision to take revenue away from them and provide better care for my mother. That complaint was closed after about a ten minute phone call.
9. I have reported mom's experience to the state, medicare, and her insurance company.

I would never consider putting a loved one in this facility.

The front desk person is always responsive when I call to notify her when picking up patients for transport. Aracely is so helpful always. Overall the entire staff have been so helpful in any interaction with them. Five stars for Araceli.

Terrible location, I'd not even give it a 1 < How can this place be rated a 5?
The staff is not trained in customer service . We would call and would call and never receive a call back
The front desk person is trained to shield the employees ( Staff) in the back, from the patients family.
When your calling about your loved one and you don't understand the titles of the staff , you really don't get any help from the front desk.
My mother in law was their for a week and a half, we only received
calls from the therapy Doctors. She was told to just relieve herself in a depends. (In other words, they didn't want to take her to the restroom.
Then they wouldn't change her when she called for help.
The food is awful, the staff is hiding and no one wants to take accountability . Would love to call and talk to someone , be happy to explain our experience if someone will leave a way to talk to them.

Thank you to the Horizon staff, especially Lucy R. for taking care of my 84 yr old father for over a year. He was a double leg amputee (diabetes) and couldn t have lasted as long as he did without their help. He enjoyed socializing with the staff and other patients and taking in the sun at the outdoor patio. Unfortunately Covid hit the facility and him, but he survived remarkably well. My father passed last month (not Covid related) but Lucy made sure he had his phone with him at the hospital so I could face time with him since the hospital would not allow visitors due to Covid, plus I live out of state. My last face time with him the night before he passed with be treasured.

This is a terrible place if you need rehabilitation. They claim 45 minutes but it is actually 25 miutes of Physical Therapy and I use the term therapy very generously and 25 minutes of Occupational therapy, again very generously. The rest of the time they just lie in a bed. I saw them put patients on a machine and then walk away and stand around talking with other therapists. My husband came out of there in much worse shape than when he went in, The food was terrible. to the point he couldn't eat it. They would wake him up at 5 am to draw blood, breakfast was at six. They misread his medications so he got less of some and too much of others. He was totally incapacitated when he left. He lived in an assisted living facility prior and only needed accasional help and now needs total care. Can't walk, sit up or even roll over. Do not use them! Abrazo West sent him there, so if you need a rehabilitation facility don't let the hospital send your loved one here.

This place is horrible. They rarely answer their phones. When the do, they are rude. I left sevaral messages for her case worker to call me back. No one ever called me back. On top of it our mom came home with bed sores. This place is terrible. Don't send your love ones here.

I love the staff at Horizon. They are so kind and caring and take fantastic care of their patients. I would definitely recommend this facility for anyone that is in need of residential or post acute care for themselves of a family member.

Amazing facility! Beautiful, clean and welcoming. The staff is above and beyond helpful. The community liaison seems truly sincere and dedicated to those in his care. Very satisfied with Horizon.