Very friendly and efficient. They have an unusually complete selection of wellness products such as quite a range of probiotics and many other categories. Also an excellent card shop and an interesting gift shop.
I have had to frequently deal with this pharmacy with poor customer service. Most recently I had to get a very expensive temperature sensitive Product compounded with a $50 overnight shipping cost. I was told that it would be shipped on a Monday and I would receive on Tuesday. I got no shipping notification and no package on Tuesday. I called and was treated very rudely. As previously had happened with this company, the same man on the phone acted as if It was a imposition calling to check on this package. He said I could have called shipping. I had - they didn t answer. He then, in a huff, looked up my information and told me it was shipping today. I told him I was told it was going to be here this day and I have to constantly check a package room. His Snapped back response was I don t know who you talked to or what you were told but it s shipping today . I asked that maybe they could work on their customer service and own up to what they said and not push back on their customer. He responded no, I just told you when it was going to get there . I told him that I had previous issues and switched compounding pharmacies because of it. He told to use the other pharmacy. I will. Gladly. I never leave bad reviews as I am in business development and ensure great service for my customers and know what a bad review does. However, I have never experienced such poor customer treatment when spending so much out pocket money. I will never use them again - and unfortunately for them, I spend almost $600/month on compounding.
I have been using Hopkinton's compounding pharmacy for five years. Hopkinton pharmacy is reliable, they compound and ship quickly, I receive updates on the status of my refill as it's en route to me, and they are an all around pleasure to do business with. I cannot say enough good things about them and recommend them highly. Far and above the best pharmacy I've ever used.
I love this pharmacy! I am taking low-dose naltrexone for my autoimmune diseases as well as cancer and they compound this medication for me. I always received my prescription in a timely fashion as well as I love the ease of re-ordering. Once I downloaded the app it literally takes seconds to submit my refill. Thank you Hopkinton pharmacy!
The pharmacists and staff are always pleasant, knowledgeable, and helpful. Refills are processed quickly. I live across the country and appreciate the quick service.
Have always called in my prescription and have always had pleasant experiences with the staff as I m a mail order customer. I really love the app that has come out recently as it s made it even easier to submit my refills in and store all my information right in one place. Thank you essential workers for your continued hard work. It s much appreciated!
The pharmacy is terrible. I needed a compounded medication for my dog which they claimed they had to get an ingredient on something they'd been getting regular orders for each month. They call me days after I sent in for a refill to let me know of this and left a voicemail. I called them back and the pharmacist was extremely rude, not answering questions and I come to find out by multiple people that they've had the same experience. Bring your business elsewhere as they are very unprofessional and unpleasant to deal with. I wouldn't even give them 1 star.
Knowledgeable and friendly staff! Our order arrives promptly! I highly recommend this pharmacy.
Very smooth for refills. Now just awaiting delivery.
Because there are no compounding pharmacies in my state, I used four different compounding pharmacies. Another doctor at a specialty conference suggested I talk with Dennis at Hopkinton Pharmacy. I now use Hopkinton exclusively. It takes a team to try to help very ill people and Hopkinton Drug has become part of my team (5,000 miles away!!). They are appreciated by many of us!
rxandhealth.com
