Maureen Maloney Review of Hopkinton Drug
I have had to frequently deal with this pharmacy w...
I have had to frequently deal with this pharmacy with poor customer service. Most recently I had to get a very expensive temperature sensitive Product compounded with a $50 overnight shipping cost. I was told that it would be shipped on a Monday and I would receive on Tuesday. I got no shipping notification and no package on Tuesday. I called and was treated very rudely. As previously had happened with this company, the same man on the phone acted as if It was a imposition calling to check on this package. He said I could have called shipping. I had - they didn t answer. He then, in a huff, looked up my information and told me it was shipping today. I told him I was told it was going to be here this day and I have to constantly check a package room. His Snapped back response was I don t know who you talked to or what you were told but it s shipping today . I asked that maybe they could work on their customer service and own up to what they said and not push back on their customer. He responded no, I just told you when it was going to get there . I told him that I had previous issues and switched compounding pharmacies because of it. He told to use the other pharmacy. I will. Gladly. I never leave bad reviews as I am in business development and ensure great service for my customers and know what a bad review does. However, I have never experienced such poor customer treatment when spending so much out pocket money. I will never use them again - and unfortunately for them, I spend almost $600/month on compounding.
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