Excellent Service! Brought my car in for some repairs and service. My advisor was Greg. His communication was as good as I have ever had for service. I was constantly kept in the loop. Repairs and service done to great satisfaction. Could not have been more pleased with the service and dealership.
First, thanks to Thousand Oaks Honda, I am the proud new owner of a 2018 Certified Honda Fit that makes me smile every day I see it. The manager that day and Gilbert Nazari - the exceptional finance manager - were both excellent in quickly locking in a great rate for me. Buying the car was practically painless.
What happened next, not so much.
I bought the car on a Saturday morning and only picked it up on Thursday evening. Furthermore, I still don t have the manual and our communication includes several read, un-replied text messages and conflicting stories. Everything about the delivery of the vehicle and subsequent communication was terrible, and while I would have recommended this dealership on Saturday afternoon, I would not do so again.
Miscommunication: I was told several different things by two different people across six days. I was told first that they would deliver the car to me in the San Gabriel Valley, over an hour away (I even filled out insurance paperwork for them to do so). Then I was told they would detail it for me before delivery (this I agreed to). Later, I was told they would send me a Lyft ride to pick me up and take me to the dealership. This information alternated between Chris and Joseph, and I was never told who would be my primary contact.
When Sunday arrived and the dealership still hasn t called me (!) I texted Chris to get a timeline of when my car would be delivered, which he said he would check. He never replied, and I texted him again 24 hours later, on Monday. He said Joseph was on it so I texted Joseph, who said the car would be delivered to me on Wednesday night. So when Wednesday afternoon rolled around, I called Joseph (no response), so called Chris, who told me they could Lyft me there that night. When I asked about this, he said he would be gone when I arrived, and that Joseph wasn t working then. So I had to wait another day.
Endless circles of miscommunication made me feel like my car was being held ransom. Was it because I was a woman?
Finally, after I contacted Chris on Thursday, a full six days after buying the car, he sent me a Lyft (he picked up the phone, sounding frustrated). Of course, though, neither he nor Joseph were there and some other man just handed me the keys. I told a manager in person about my complaints, and he shook my hand and asked if I would forgive him. Forgive him, sure, but he wasn t the one directly responsible for any of this miscommunication.
And hey, Honda, I still don t have my manual.
Three steps to improve upon:
- consider clearer communication, particularly around customer expectations, post-purchase (delivery or Lyft, but make it clear up front)
- consider establishing one - not two or three - contact persons
- consider hiring female staff to reduce these communication issues that may be a result of gender (I only saw one woman - a front desk assistant). I wouldn t recommend women shop here.
Amazing customer service ! Extremely clean building. Low prices, no haggling, extremely helpful and friendly. I had the pleasure of working with Peter Yagma and he sold me my Honda Civic for an amazing price that s hard to beat. Definitely would recommend 100%! His email is Peter.yaghma@silverstarauto.com I would recommend him for sales .
Good service. Very friendly staff. Willie was great.
Been going to Honda TO service for many years now. Today is best service I have had yet. Robert went out of his way to take care of my entire visit including my ride back to the office. Whatever changes made at service dept are working. kuddos.
Great staff, awesome selections, and great price! My daughter loves her 2019 Honda Civic Hatchback Sport Touring! Thx Again Dan for all the help!
Very easy to make an appointment. They created as soon as I pulled up and my advisor, Mike had me in and out in less than 10 minutes. Thx for everything, very much appreciated the work.
Very professional, friendly and attentive to my issues. Ricardo my advisor was fantastic and went above his duty.
We had bad history with there service but was willing to try again. Bad idea.
Called to get our Honda Pilot in for air bag recall because Honda sent notice to bring it in. We delayed because it's too difficult to be without a car for a portion of the day. But the notice said that courtesy loaner cars are available. We considered it a a good opportunity to test out a newer Honda loaner since we are in the market. Spoke to the service rep and fleet manager and they resisted the offer of a loaner car for recall service. After a few calls it was clear that the upper management was not interested in a potential new sale or honor the notice.
Called First Honda in Simi Valley and it was complete opposite. Very easy and smooth. Didn't even ask twice. It was their pleasure to help. Go to First Honda
When we are ready to purchase our next Honda it will not be with Honda of TO.
Came here to test drive the 2019 Civic Si Coupe, met Chris. He was very helpful. Test drove the car, a week later when I was ready to lease, told Chris the deal I was looking for. Chris called me back later that day and said he'd be able to make the deal happen.
Cane back, car was getting ready and washed. Signed all the paperwork and I was out of there in no time. Thank you Chris and The Team at Honda of Thousand Oaks.
I brought my car in for regular service. Honda was honest and helpful and I was in and out in a jiffy!
I went to Honda of Thousand Oaks just to see car; and I end up with sales person Mark De Guzman.He was very courteous and gave me a very good deal and I end up buying car.I do not live in TO.So he also helped me personally for home delivery.Mr.Mrk De Guzman spend almost whole day for me.I would recommend everybody to go to Thousand oak and take advantage of offers they have!!!
Honda of Thousand Oaks has been my go to dealer for my cars. They have great customer service: from the service advisors, to the complimentary coffee and the friendly shuttle drivers.
Leanne at Honda Thousand Osks, Ca called me this past Tues and asked since my wife and I had 9 months left on our 2015 Honda CR-V.
Leanne was wanting to know if we wanted to get out of our lease early and get into a 2018.
So this morning we met with Zamar Fafhad
Looked at all the vehicle we wanted, and said yes, let s do it.
Filled out all the paperwork and now we are the new owners with the latest in technology in our new 2018 Honda CR-V
Buying a car is never easy, right? I've learned to never say never, especially after the time and expertise I received from Honda of Thousand Oaks. Sharon is superb. She is the shining definition of customer service, care, and support. I could not be more please with my new car and the time Sharon spent with me trying to find the perfect vehicle. I will be referring everyone I know to the good people of Honda of Thousand Oaks for years to come!
ALWAYS a great experience with Honda of Thousand Oaks. Willie is simply the best service advisor around. And, "Z" is the best salesman there is. Kudos to both of them!!
Very friendly staff, professional service and honest pricing.
I have about 10 years bringing my honda for service. Staff members are very sweet and helpful. I trust all recommendations and the work they do is incredible.
Every detail of my service visit was handled with professionalism. Much better than the usual service experience at other dealerships.
Very good service. I'm very satisfied. I like them very much.
Great service department. We have been buying our cares from them for almost 20 years
I always feel like I get straight talk from the service department. No high pressure sales pitch, just a valid assessment of what needs to be done to the vehicle as well as what can wait.
The service department is outstanding. Friendly, helpful, knowledgeable and they go the extra mile.
Mike is our service advisor and is always accommodating, straightforward and conservative in what we need to do to maintain our cars nicely. Also gives us a heads up when something isn t necessary now, but will be in 6-9 months. Very helpful in every way. The reputation that you pay more at a dealership doesn t apply here we ve done the homework.
Fast service. Friendly staff. I waited for a recall fix on airbags. Got it back all washed too!
Our service advisor David Gonzalez was very professional and gave us exceptional service.
I used them for 100k mile maintenance for my civic. Friendly service and no issues with their maintenance. They did what I asked and didn't try to tack on anything I didn't need. I would use them again for future maintenance.
I love Honda of TO, we have bought a civic, an accord, a mustang (yes a mustang), an Element a CRV and then another CRV from them and have had a wonderful experience each time. I hope they stay service oriented. I love y CRV!
This by far was THE best car leasing experience I've had. It was truly a pleasure having Karen assist us. She was genuinely kind, courteous, and patient. My 11-year old son was accompanying me on that day and Karen made sure to be attentive and show genuine care towards him, which touched my heart. Peter, the finance manager, was absolutely wonderful with a great sense of humor. Joseph was patient and kind. Overall, it was an amazing experience. Thank you so very much. May God bless you all.
The process of buying our car was easy and fast everybody at the dealership was nice and helpful
Great service
My battery died while still on warranty, I went to the dealer around 4:30 pm not expecting that they can replace the battery that same day; they did it while I wait, and I drove the car home with a new battery.
Thank You Honda of Thousand Oaks
We got a Civic from Honda of TO. The experience was very positive and we were in and out of the dealership in 1.5 hours! Thank you, Chris for qll your help!
Disappointed I went few months ago to fix my car over a recall that it had the airbag light was on so I got them to fix it . The light when off but just yesterday the same light when on I call and explain at the service department Mike answer was being totally rude since the beginning was like that is not because of the recall on your car I said yes it is the last time a brought it the same light was on and you guys fix it and now he was trying to charge me again I let him know someone was calling from the Honda thousands oaks dealership to keep them update it if the same light from the recall turn on in that moment it didn't but now is on. I try to call back and MIKE is not answering what a rude as Mothaf*****
Thank you Greg for excellent service. I appreciate how hard you worked to get my car back to me at my requested time. Much appreciated!
Great staff honestly. It's Honda, so not the highest quality of vehicles, but they are definitely above par
Wow! This place was awesome! The facility was friendly, professional, and clean! Fawzi is the sweetest; so professional, and literally my caring Honda man for 9 years. Mo, also set me up for an easy transition to finance, and was super friendly and professional. He made sure my new car was clean and waxed! He also went over features that I hadn't used before, but never knew I had! What a great place to buy a car! Love Honda, love my Honda guys!
Willie Burr is my service manager. He is very good in terms of handling my service issues and he is the best person to work with. Exceptional service !
Called for the service dept because my car was stuck in a parking lot and would not start because of the immobilizer system, but they said service is closed on Sunday. I told them I just needed to speak with someone who was knowledgable about this issue or could help me over the phone, and they said there was nobody who could help me at all. I asked them what I should do then, and they suggested just leaving my car stranded in the parking lot overnight... I understand it's not their fault that service is closed on Sunday, but being a big car dealership in the area and having absolutely no form of help to customers is not ok. I expected more from Honda.
Stay away from this place especially sales guys like Brett Bartlett. Very condescending sales person with utter lack of respect and values. Seems to think he knows more than his customers and was lecturing me on how to do math. We went over to the Honda showroom in Receda and picked up a new Civic. To top it off he was treating his junior associate (Mr.Petrizzi) like s*** all along. Someone who lacks basic human values and character should not be customer facing.
I have always had a great experience with Will the service advisor at Honda of Thousamd Oaks. He is very patient with his explanations of the problem or problems with my vehicles, returns my calls promptly and makes every effort to fit me in for an appointment. We have 3 Honda s so I see him on a pretty regular basis and always make sure to make my appointment with him. I have had several other service advisors there and none of the others are as professional as Will.
Friendly and cooperative, not pushy, seemed to really want to get a deal done and to be flexible. Especially Anthony, Goran, and Armando.
I always get wonderful service at T.O. Honda. I never have to worry when I leave, that I'll have to come back, because something wasn't done properly. Thank you Willie.Burr You're the best!
From scheduling service online to picking my car up when it s ready, Honda of Thousand Oaks makes the process incredibly easy. The entire team makes everyone feel welcome, and I am always confident in their work.
Willie got me right in ... and out quickly when my battery died. And since it was under warranty, there was no cost.
This has now been the second time I ve worked with Z. He is an amazing salesperson. He really understands what you need and makes it so that you leave happy. I highly recommend anyone looking to purchase a car to go to him.
Richard was super helpful and provided all the updates on time as promised. I was early on my appointment and he was glad to take my car in early. Thanks richard.
The service here continues to get worse. My poor husband had to call at least a dozen times with no response. Finally he just picked the car up that still has issues. How can a dealership let a car go out that pulls so hard to the right that it is unsafe to drive? Super dissatisfied and will have to research a better dealership for service.
Pleasant salesperson and team. Karen and the entire team including finance all worked hard to insure a pleasant and ZERO pressure experience. Highly recommend Karen and Honda of Thousand Oaks for all your Honda sales and service needs.
Update: Another great leasing experience with Geno! (8th Honda).
Geno at Honda of Thousand Oaks always provides the BEST customer service and BEST deals.
I am really enjoying my 19 CR-V EX. Joseph did a great job delivering the car and showing me all the features. Another great experience at this dealership ( 8th Honda from this dealership).
Mike was friendly.. and honest
They had my car done in no time.. the service be provided was excellent Along with the shuttle to and from work..
Very unprofessional. Walked around entire inside and the lot looking for help and no one even asked if we needed help. When i finally asked for help I was pointed half heartedly in the wrong direction.
Prompt and friendly service. Complete repairs on time.
Mike was GREAT! Always reliable and efficient service.
My experience was online . I clearly told my sales rep Fabian what I was looking for in turning in my lease and getting into a new one . I didn t want to go having to do the regular car dealing . After all that s what online buying or leasing is for. . Fabian and I communicated back and forth . In the end he had the exact CRV I wanted , with miles and what I was looking at for a down payment. Thank you for a wonderful online leasing experience!
Always excellent customer service and prompt repairs!
I brought a friend there to purchase a Civic and he was very happy with the deal and value he was given for his trade in. I won't ever consider another Honda dealer again after the great experience we had!
John Beck could not have made my purchase process any easier. Since I already knew what model and color I was looking for, I had been shopping around for best prices via email. Among several of the local dealers I was corresponding with, John stood out in being the most direct and straightforward. After a few back-and-forths on email, the first (and only) time I stepped into the dealership was to complete the paperwork and happily drive off with my new vehicle. Thanks John for making it happen!
After dealing with my service advisor and letting him know I had to sit and wait for my car as I lived an hour away, he never gave me any updates. After almost 4 hours and went to find him. He didn t remember me or writing me up. Then he looked it up again and told me they are still looking at it and he will go check on it, after he goes and gets his lunch. Really. I was Beyond angry. Another advisor went and checked it for me. He came and told me they were going to test drive it and let me know. Once again no one came and told me anything. Once again I had to track down Willie and find out what was going on. Finally I was told it wasn t fixed and they were going to get me a loan car. This was more then 4 hours there. Absolutely the worst service
Everyone at Honda of Thousand Oaks was wonderful, especially Karen. She was very professional, kind, patient, genuine, and she really knew how to help me understand everything and to feel at ease and this made a big difference for me as a first time car buyer. If you are at all intimidated by car dealerships, this is a great place for you because everyone on the team is positive and kind. Karen went above and beyond in her excellent customer service. She maintains professionalism while being a human being you can relate to and feel at ease with. I am very grateful to her and everyone at Honda of Thousand Oaks. I love my new car! Thank you so much!!
I had a fantastic experience with Thousand Oaks Honda! John Beck provided outstanding customer service. I had a lot of issues with my lease trade-in but they worked with me to get in a new lease without pressuring me. I've been to a lot of Honda dealers in La county and this is by far the best one I've visited. Highly recommend!!
Steven was very helpful in getting me the best possible price. I normally bring my car in to get serviced twice and year and it s always fast and easy!
Peter delivered my car to my house! I signed the lease, he gave me a 30 minute overview of my car and that was it! I couldn t be happier.
Wonderful customer service. Willie did the most amazing job and really looked out for me. Although it was a busy day, it s such a nice atmosphere and everyone s always on their feet, making sure things are getting done.
I like everything about Honda of Thousand Oaks my service writer Mike was great. I received my car when they said it would be done. It was washed and ready to go.
General Manager and Brett Bartlett, my sales representative were phenomenal. A perfect ten!
The only negative was that the person/s who washed The Accord did not clean the inside of the windows. I need to rewash it.
Minor issue compared to price and sales service.
Chuck.
I had to wait 60 minutes AFTER my car was finished being serviced to get my paperwork and leave. That turned what should have been a 2 hour wait, into a 3 hour wait. If I wanted service like that I would have gone to the Honda dealer in Woodland Hills, which is 2 miles from my house, instead of 14 miles away, forcing me to stay and wait for my car.
Got a good deal, everything was expected, low pressure, fastest car buying experience ever.
I had literally a perfect experience leasing a new Honda Pilot with Z, our sales guy. He entertained my 2 year old while we did paperwork and was so friendly and flexible. He didn t push anything on us, and I m actually saving money every month and get a bigger, new car. Actually seems too good to be true. So glad we did this!
Had a very pleasant experience. Everything was quick would definitely recommend this location
Thousand Oaks Honda always takes great car of my car and has the friendliest staff! I ve gone to a few other dealerships with my Honda, and these guys are the most trustworthy and reliable!
Very willing to work with me, patient and understanding. Clearly this is a team focused on great customer service. Thank you! I m thrilled with my new car!
Jess helped us from the time I called. Our car broke down and it turned out it was the battery. Jess was aware that we were going out of to town so she prioritized my car. She s very friendly, helpful, and efficient. It was a great experience
Awesome people, great fast service, listen to what I need, very helpful.
There were no Helpful Honda people at Honda of Thousand Oaks. On our first trip it took a while for someone to help us. The salesmen were busy chatting and playing on phones. Once on a test drive, the salesman told us nothing about the car or the amenities of various models, he did tell us to turn right here and then up there.
On our second attempt two weeks later, they asked us to wait 20-25 minutes to get the car we wanted to drive. After 25 minutes without the salesman even talking to us about the car (outside chatting with other salesmen), we left and bought a nice Mazda.
They helped us get out of the the wrong car and into the my wife was more comfortable with and payments at a decent amount . The process was made easy.
People were friendly and helpful. Mark took the time to explain how to use all the electronics in the car. I highly recommend this dealership.
I called from out of state and spoke to the used car "manager" Bill, and asked how soon I could purchase a car I saw on their website- paying asking price. Bill ignorantly replied that he would not want to sell me the car because I live too far away! What a joke! I have never heard of a salesman (let alone a sales manager) refusing a sale because of distance. I would recommend everyone steer clear of this place because obviously they are up to something and aren't motivated sellers!
Austin Smith is amazing. He is very helpful and very honest and we are very lucky to have worked with him.
This other guy in sales, Gorin was a bit of a snake. He was always trying to push us into buying a car that cost more and it was rather annoying.
The staff at Thousand Oaks Honda are truly amazing. I was greeted by Sharon and shown a few vehicles in order to gain a better idea of prices. Within 30 seconds John had an unbeatable deal for me. I was told that I could shop them as they were highly confident of their aggressive pricing. I came back that very next day after getting an idea of pricing from other dealerships and within literally 1 minute Zemar had closed the deal at the terms I wanted and added additional mileage to sweeten the deal. Henry helped expedite my application process and found the car we wanted within seconds. Art helped me through the finance part with a breeze. I cannot be more thankful to each and everyone that was responsible for making this car buying experience the best I've had. I would DEFINITELY recommend Thousand Oaks Honda, their staff and the simplified process when considering buying a new car.
Great service! The techs know their stuff! Go see Willie!
Ask for Zamar. Honest, no-pressure and genuinely friendly. Gives Honda of TO a good name. Check him out next time you need a new or used car.
Everything from check in to being picked up after service went smoothly.
Willie Burr is a jewel! Honda is lucky to have such a wonder working for them at Thousand Oaks Honda. He knows cars and takes extraordinary care of all his clients. Thank goodness for Mr. Burr.
Bad service they show someting on line but they dont have we drrive 45 miles for nothing
We bought a Honda Clarity plug-in from John Beck at this dealership. Although we live in the San Francisco Bay area we came down all the way, all because of John 's easy going, no pressure, but thoroughly professional, to the point, and perseverent salesmanship!
The dealership was also well prepared for our arrival and the paperwork was fairly painless.
Needed my 100k mile service performed. The work was done quickly & i was treated professionally. Thank you to Roberto & tony who helped me. Will be returning and recommending services in the future.
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