Holy cross hospital Reviews

I visited Holy Cross Hospital on 8/1/21 and was diagnosed with Covid 19. I couldn't breathe and was sent home and told to take Tylenol and come back if I my condition got worse, which it did. I returned again a few days later only to be given prescriptions and sent home. Doctor Taha Shaikh excuse was she didn't want me to get sicker knowing she should have admitted me but didn't. I couldn't breathe! I went to different hospital the next day and was immediately admitted.
Spent 5 days in the hospital & could've lost my life due negligence or lack of care of someone else. Then the nerve of them to bill me twice, for what? If you get Covid, this is not the hospital to visit vaccinated or not! They will literally send you home to die.

The customer service sucks!!! Mouseline the case manager needs to find customer service skills. She is very dry aggressive when she speaks. She was no help at all. I love the hospital it self but I advise noone to need advice or help

Love this hospital. The nurses and staff have a built in sense of care and genuine love for what they do. The cafeteria food can be hit or miss. Some days the menu can be a real surprise, like this huge chocolate chip cookie they baked today.

Edit:

They are baking these cookies more often and they are always delicious and thick! Also I added some new photos of the cafeteria food and desserts with more to come because the menu does vary from day to day.

I'm generally pleased with the services I've received from Holy Cross. They employ great doctors who care greatly about the health and wellbeing of their patients.

Having said that, I would love to see improvements to their customer service. At times, it's been extremely difficult to get someone on the phone who can help me with my inquiries.

This is an exceptional hospital! Both my parents were here and the staff did an amazing job! Every time I called for an update on them, I was always meant with a friendly nurse, operator or secretary. I love this place it truly is a well oiled machine. Excellent excellent excellent service!!

Holy Cross Health saved my life. Dr Catalina Ionita, ICU Neurologist saved my life. I have lived in 4 continents and have had good and excellent medical care, but Holy Cross Health's immediate care and attention to detail were exemplary! The nurses and doctors in the ICU were very compassionate and empathetic! Thank you so much again for helping me through. God bless you all!

This hospital has helped me in so many ways. I use it and the doctors in the holy cross network only. Nice people work here. Cannot complain about any of them.

Today was the third time going to the emergency room for treatment. It has been 8 days since I went there for the first time and every time I ve been rush thru the ER. because I have no insurance they are not giving me the attention or care I need to get better. I haven t eat in 5 days and I m very weak. I don t understand what is wrong with this health system. I m feeling like this hospital is bias with insured people. I hope I ll get better. Btw my condition is not COVID related.

On 7/15/21 had a visit with the Gastroenterologist was told I, needed to paid my co insurance upfront. I asked why can you bill my insurance I will paid what ever balance is after my insurance process the claim I, was told NO either you paid upfront or we cannot see you that's Holy Cross policy. My insurance company process and paid the claim. On 9/14/21 @ 11:38 am called the billing department spoke with representative regarding the balance on my account advised them a refund is due to me when can I get it she stated she see the overpayment was going to send it to be processed to allow 21 days.
On 9/15/21 I received a call stating from Lisa stating I'm not getting a refund back we got disconnected, called the billing department again spoke with Stephanie C. Explained everything all over again stated there's no Lisa in that department. She stated I'm not getting a refund due to a bill I had 11 yrs ago I told her I never received a bill from them or phone call why wait 11 years to tell me I, have a bill with them I also told her by law you can't bill a patient after 2 years I, request to speak with a supervisor was told her supervisor Shahira was not available she don't know her supervisor phone number or extension she can only take a message left message for supervisor to call back.
Called the hospital request to speak with the administration department according to the operator they don't like to answer the phones I need to leave a message for Todd x 8442 which I did.
This visit at Holy Cross had been a total nightmare very poor customer service they still refusing to refund me back. If they do this to me I wonder how many other patients they have done the same!!!! I really hope either the supervisor or Todd return my call if not I will contact the BBB.

Er staff and doctors very professional and caring I would recommend this hospital and any emergencies go here. My wife and I live in west Palm and drove down best decision we made to come here! They saved my wife s life! Thank you!!!!