Nelly Frances

Review of Holy cross hospital

On 7/15/21 had a visit with the Gastroenterologist...

On 7/15/21 had a visit with the Gastroenterologist was told I, needed to paid my co insurance upfront. I asked why can you bill my insurance I will paid what ever balance is after my insurance process the claim I, was told NO either you paid upfront or we cannot see you that's Holy Cross policy. My insurance company process and paid the claim. On 9/14/21 @ 11:38 am called the billing department spoke with representative regarding the balance on my account advised them a refund is due to me when can I get it she stated she see the overpayment was going to send it to be processed to allow 21 days.
On 9/15/21 I received a call stating from Lisa stating I'm not getting a refund back we got disconnected, called the billing department again spoke with Stephanie C. Explained everything all over again stated there's no Lisa in that department. She stated I'm not getting a refund due to a bill I had 11 yrs ago I told her I never received a bill from them or phone call why wait 11 years to tell me I, have a bill with them I also told her by law you can't bill a patient after 2 years I, request to speak with a supervisor was told her supervisor Shahira was not available she don't know her supervisor phone number or extension she can only take a message left message for supervisor to call back.
Called the hospital request to speak with the administration department according to the operator they don't like to answer the phones I need to leave a message for Todd x 8442 which I did.
This visit at Holy Cross had been a total nightmare very poor customer service they still refusing to refund me back. If they do this to me I wonder how many other patients they have done the same!!!! I really hope either the supervisor or Todd return my call if not I will contact the BBB.