My almost new genuine Gucci perfume was stolen by...
My almost new genuine Gucci perfume was stolen by the cleaning staff during room service. The staff at reception weren t helpful and only gave us an email. After a few correspondence with the hotel as well as the central office, they said their staff didn t take anything which meant we were telling a lie! They don t respect their guests and have very poor customer service dealing with complaints. They say that they are not responsible for valuable items and we should have put them in a safe box. Think twice before booking this hotel unless you can magically put all your stuff in a little safe box!