Hivelocity hosting Reviews

Don't expect them to be there when it matters most. They will leave you completely out to dry. It's occured twice now. Never again.

Support is really bad. I asked a simple question that was supposed to take 5 minutes and it took almost an hour. They keep throwing it in my face that free support is just 30 minutes. I'm unhappy with Hivelocity.

I have been leasing a dedicated server from HiVelocity for over two years and I highly recommend their services. They are a rare hosting company that has not caused me any server downtime, unlike many other hosting companies I have used over the past 20 years. Their tech support is always on point with quick insightful answers that solve problems quickly. Their prices are also attractive relative to their competitors. I have only good things to say about this company.

Right at this moment I'm waiting for 2hours for the support team finally locate and make HW reboot to the freezed dedicated server.
The IPMI also non responsible. 2hours passed and they still do not able to locate and issue server HW reboot.

Absolutely unacceptable, who will compensate my lost?
And how much more time should I wait???!!!!!

Ticket ID #757718

I Currently have a collocated rack at DC-1. I am beyond pleased with my experience in the data center for the past year. There facilities are secure, clean and professional. The staff is more than willing to help while I am on-premises. And the culture of the company "Behind the curtain" is phenomenal. I have never heard negative comments on operations from the inside. While a typical customer would think this irrelevant, a real professional would see this as a sign of stability, leadership and appreciation within the organization. This attribute leads to trustworthy and loyal staff which in turn leads to a much higher quality customer experience. It leads to Do you need help carrying those servers into the building? and Would you like some coffee while you are waiting to talk with so-and-so? Friendliness and efficiency are standout qualities of this local company. I would never dream of getting that from Amazon. If I could even host my physical servers there in the first place.

Been with Hivelocity for the longest time and a 5-star review is in order. There were many occasions where competitor host companies reached out to us to woo us to switch providers, but we've always decided to stay with Hivelocity as we have been most satisfied with the performance of the servers, having our needs taken care of as we grew through the years, and being extended attractive rates. Of course the software is as important as the hardware and we're glad to share that support is most consistent and reliable.

Thank you guys for the great work that you do. We feel safe and secure hosting with you.

0 professionalism. Bad customer support. Stay away if you don't want to lose your data.

First off, amazing value for the resources you get on servers. Secondly, the support is above all else the best I've ever experienced. They are a great company if you know the software side of servers/how to manage them on your own.