Right at this moment I'm waiting for 2hours for t...

Right at this moment I'm waiting for 2hours for the support team finally locate and make HW reboot to the freezed dedicated server.
The IPMI also non responsible. 2hours passed and they still do not able to locate and issue server HW reboot.

Absolutely unacceptable, who will compensate my lost?
And how much more time should I wait???!!!!!

Ticket ID #757718