Hitachi Koki USA Ltd Review

Called and said they had the part in stock. Drive an hour. Not in stock. :(

Terrible customer service. If you call and DEBORAH answers the phone do yourself a favor hang up and call back. My drill less than a year old a battery has failed. This is common for lithium batteries. 15 minutes later Deborah says "I don't need to give you my name sir I am in customer service" for real you can't make this stuff up. Then she said "let me transfer you to a supervisor" minutes later Kim is on the phone she apologizes for Deborah's behavior. If you are a company and you sell defective merchandise number 1 don't be RUDE to your consumers they are the reason you are in business. You make it right. #dontbuyhitachi

Nice people, easy in and out
It takes me about 1 hrs to loaded.

I interviewed for a job that I was amply qualified for it didn't get it. I believe it was because I was handicapped.

They don't care about truck drivers yelling and disrespect them very unprofessional

Very fast to load less than one hours
Great job guys keep up good work and thank you so much for saving my dot hours

Check in was smooth just needed name.
Once in gate truck entrance on right side of building. Fill out paper work get a dock door. Easy backing. Loading took 15 minutes. Go back in truck entrance for paperwork .....that took 16 minutes

2nd hour waiting at dock 221, going to Aberdeen,md. Loaders just chilling and playing around.