Hisense Italia SRL Review

I HAD 2 PROBLEMS WITH AIR-CONDITIONERS AFTER A FEW DAYS. FOR ONE OF THEM I STILL PAY THE CONSEQUENCES !!!
ZERO VOTE.

My experience can only be negative. THE
are the dancing from May with an official complaint (HSC61714) with various problems emerged, from the wifi connection, to the split closure.
The authorized center has already been released 4 times, changing pieces and modifying the splits.
Friday will be the umpteenth intervention, replacing the paddle control motors.
Basically I find myself the "Frankenstein" split, dismantled for the umpteenth time.
I asked for the replacement with new ones and in a serious company they would have understood the inconvenience caused.
Unfortunately the manager, far from understanding, rejected my request.
Obviously I will not recommend to anyone the products of this brand that had excited me from the beginning.
Let's see how it will end.
I'll keep you up-to-date.

Chinese crap with indecent customer service. My mom bought a TV and after a week only the audio went. With great difficulty after 10 days they came to get it and for another 10 days we are waiting for spare parts from China. It's one of those jars where it's better to spend a few euros more than buying this crap

Exceptional brand with great potential, which aims to become among the most respected in the world. We have over 15 products in the family and they all go very well, excellent after sales service and superb reliability characterize this brand !!! Hisense Number oneeee !!!

I bought a fridge in promotion at Euronics and it hurt me badly !!!! it never worked and support hasn't fixed the problem in 2 months. I asked for a replacement but no reply from the company. I am very disappointed, without a refrigerator, the RQ515N4AC2 model is captivating in style but a big bin!

Exceptional quality and excellent prices. Hisense is the best brand!

Bad product. You cannot update the software to watch Netflix. Product bought 3 years ago not 15.

Broken already 6 months nobody came to repair iardo liar

What disgusts thieves send an email to extend the guarantee I reply that it went tt to a successful end and in the end I get the engine flowers faulty tell me that the guarantee had to be extended by 1 month from the purchase are the crap of the air conditioners

Attracted by the price, I got screwed. I purchased a dual air conditioner which immediately gave problems. Despite the opening of three tickets and two years, the problem is not solved. Zero assistance, absolutely to be avoided. Product not recommended.

100% negative experience, both with assistance and with staff. Air conditioner and engine arrived in a week, my electrician does the attack and the engine does not start. Purchase done in July, then full summer. I call for assistance and I show them the problem (obviously call received from the assistance after two weeks and passes) they tell me that they will contact the customer service closest to me to make an appointment, a week passes and still no call or news from them, call customer service saying they will do a reminder. After another week I get a call to make an appointment. After a week the operator arrives, enters the house and as soon as I tell him that the engine is positioned on the roof he decides not to climb, (despite the assistance I expressly said that the engine is on the roof about 6 m from the ground and that to climb we need the ladder that stretches), after 5 minutes it takes and leaves. Call assistance and make an appointment with two operators. Day of the appointment canceled because they didn't have the pieces to make the arrangement and it was cloudy, so another day of rest at work lost. They called again and made an appointment for today, telling me that they would let me know what time they arrived, no calls at all, so I try to get in touch with them, they call me back and they tell me you look since it rains our operator can't go up on the roof appointment in two weeks because this week I have only one and full of appointments, so now the temperatures have dropped and I don't think there is urgency now, (thanks you have made me spend two months in the heat and now there is no need to fix it immediately). Report that we have been at stake for a month and a half and I am constantly at home without having news and losing the days. Vote were for me 0!

Hisense products will also be of good quality but the service is very bad. I am referring especially to the company Ri.pel of Gravellona Toce who provide assistance to Hisense products. They sleep incompetent and make fun of customers. I am desperate they have my fridge for over 1 month and they don't know what to invent anymore to not give me the fridge. Like Hisense, I wouldn't think twice about taking off the support contract for these incompetents

The air conditioners bought last year practically never worked. They replaced my outboard motor under warranty last fall, and when I tried to turn them back on this summer, I got the nasty surprise. I've been waiting for weeks for the assistance to intervene ... for now without success .. A nightmare

New air conditioner just installed and already leaking because the duct was broken, not to mention the bad assistance that after coming for the second time they realize that the machine has to be totally changed!

the machines are noisy (and even after they leave because despite the goodwill of the technician to adjust it, nothing has changed, every time the compressor starts it looks like a dismantled motor)

Then please write and detail it also in the technical data sheets of this chronic anomaly so one knows how to regulate what he buys and is not induced to purchase by misleading advertising as in your technical data sheets

However know that you have cheated me once and I will certainly make you an advertisement that strongly discourages the purchase of your equipment
I would not buy cdz hisense maiiiiiiiiiiiiiiiiiiiii

don't buy hisense Very bad hisense experience. I purchased a 39 inch TV in September 2018, after only 2 months the TV starts losing the channels stored in favorites and no longer responds to the remote control. They came out to replace the card but even so the TV continues to have the same faults I called them and today I am waiting for me to get back in touch and from a procedure the TV has to be replaced or I hope they give me back the money so I don't have any more to do with them. the call center says different things every time you call them, for this experience, the advice is not to buy their products.

Excellent brand with very competitive prices. I recommend it to everybody!

VERY GOOD SERVICE. NETFLIX STOPS TO WORK AND ARE NOT ABLE TO SEND AN UPGRADE FILE IN 15 DAYS.
--- BEFORE BUYING THINK ABOUT ---

A television that lasted exactly 2 years, the day after the warranty was valid no longer worked. So as a result they were rude to me. Buy a TV that lasts you exactly 2 years makes you think, I advise against the TV that make you last until the day after the validity of the legal guarantee even if you mean 24 months, so you mean that the month was not finished. .. what a great rip-off ... !!!

Purchased in 08/2020 from Leroy Merlin a climate consisting of an outdoor unit (model AMW42U4RRA) and two internal splitters (models KG25YR01G and KY35YR01G) both equipped with a Wifi module (model AEH-W4E1) and immediately a Wifi module was out of order. I contacted Hisense for assistance and after over 10 calls, emails and various tests done with their technicians it was evident that the Wifi module was faulty and it was enough to simply replace it, but after 4 months of failed attempts I release this feedback with a star for the quality of the poor / disappointing after-sales service.

Assistance without information or otherwise, do not know the products they sell, or pretend not to understand, partly faulty TV

TV H65M700, 4K panel to HDR10, almost the top of the range released in 2016. There are obvious problems of locla dimming and backlighting, all documented extensively by the fkmati I did.
The support, after 8 months of open calls and lost time, liquidates me telling me that the technology is at the limit and can not solve the problem. Congratulations to the unprofessional demonstrated.

Perhaps the technology is the same as other BIG brands in the industry but there is a certain diversity on how it is implemented and supported by the end customer.

It is better to spend 100 euros more to buy a TV of well-known brands and have a much better assistance.

To this little serious company, I answer that my money will no longer see them.

Excellent technology at low cost and a wide range of products offered

Bad customer service .... Always busy and for two days they should contact me

Contact Center operators very kind and professional, unfortunately everything else regarding customer assistance does not work. The absent center that manages the territory of Trentino / Alto Adige as regards air conditioning systems with a bad customer orientation .. I will definitely not buy Hisense products after this experience .. :-( :-(

third world assistance. products sent, sent back and returned with even more serious defects that cannot be resolved according to them. recommended