Reasonably priced hotel. Parking was $18 but you can come and go as you please. Staff at front desk was accommodating. Room was very clean. Room service was prompt. Only complaint is that it was a little noisy at night but we were next to the elevators so it was to be expected. Would stay again and recommend.
It's a great place. The lights and setting makes you feel as if you were special.
Very professional and well mannered. Beautiful rooms!
Staff was excellent and very friendly and helpful. Was very pleasant stay
Staff is Great. Love the location. Eat in of Eat out at a local restaurant. We love Vaughn's (Irish Pub)
Tired hotel... for a flagship Hilton branded hotel it is very well worn... ice on the inside of windows, chipped tile all over bathroom...
The Hilton Hartford is a great hotel. The rooms are spacious and clean with comfortable beds. The staff was very friendly and accommodating. Though it was a 15 minute walk from our particular conference, it is pretty centrally located and close to restaurants and bars.
We are still here for a wedding at the Venue,, Society room four day weekend. Juan at front desk really has the customer service dow.n. He is wonderful. The hotel is oae to everything and very clean and comfortable. Glad to be here.
Great overall experience, room service and food from MM Bistro were great.
Comfortable beds, great staff, clean and beautiful rooms and a great spa area... In the heart of Hartford. One word: AMAZING!
The rooms and the hotel itself is fine. It's the fees that suck. $10 charge to make a local call to a pizza place?! Ridiculous. $18 overnight parking fee? Ridiculous. Hartford, you're not NYC, stop charging NYC prices if you wish to attract more people.
Real professional people working there.the place is real clean and you can sleep all night
Nice service, clean rooms, in the middle of everything.
Great location in downtown Hartford, between the XL Center and The Yard Goats stadium. Could be closer to Bears BBQ. However it is close to Vaughn's Irish Pub, Capital Spirits (best bottle shop in Hartford), and the Amtrak station (easy ride to NYC or Boston). Rooms are standard one of the few Hiltons with an Executive Floor and lounge. Staff does of great job or addressing problems and helping you put out fires.
Good, clean, convenient hotel in Hartford. Friendly staff.
From check in to check out the service eas superb! Every person was so friendly and kind.
Especially at the desk, Cherene was awesome and everyone was nice in the restaurant from the night staff to morning staff! Room was were very clean!!!
Standard rooms and amenities. A bit musty smelling. Nice pool.
Convenient location in Hartford. Typical conference room setup.
Hotel and hotel staff was great. The gentleman that brought room service in the morning was so funny. The server I had in the hotel restaurant was horrible though.
Comfy bed, nice room and bathroom. The restaurant has pretty good food, good drinks, and friendly staff.
The bar is a bit dated, and the bar gun has been pouring flat soda since we were there months ago. Stick with canned or bottled beverages.
I'm attending the NAUIAP conference and the Hilton Hartford has been great. The staff has been especially helpful with local restaurants and attractions.
Your average Hilton at good location with some views. Showers don t have enough water pressure. Small pool and fitness center.
I love the Hilton Hartford, the staff is 2nd to none. Seriously, however they made a a catastrophic change that is unacceptable to those business travelers. They completely got ride of their restuarant and changed to a "grab and go". They had 2 bars, now 1 miniscule bar. Unbelievable. How demeaning to their customers how disrespectful!!. I'm there every month sometimes multiple times a month. I cannot get a good meal there now. They have taken a world class hotel that this hotel was and made it no better that a convenience store. I am not the only customer who feels this way , I hear comments from everyone. I travel a lot I've NEVER been to a Hilton that didn't have a kitchen. Whoever came up with this idea should be fired. I am a very disappointed customer. I might as well go to a Marriott..
Very nice atmosphere, very relaxing. Great food. Wish they have better serving sizes though
The staff is very kind and accommodating, they made the stay safe, easy, and comfortable.
Great hotel, great atmosphere, good service, nice window views! Exactly what you expect from the Hilton brand.
Central hotel, not a ton of activity in Hartford, clean, quiet, and staff were nice.
Great place! The staff were very friendly and helpful. I will definitely be staying here again!
Had a Grand time here....was hot and muggy.......a/c appeared broken in the ballroom the Weaver High School Class reunion was held at.
Great location. The rooms aren't super modern but not outdated. Minus the phone. The phone is pretty old.
Nice hotel in a convenient location. Walking distance to a number of nice restaurants.
Long check in lines, rude and disengaged staff. They assigned a wrong room with someone already in it when I entered the room. Terrible experience. Never going back.
We had a wonderful stay and the staff from front desk, to bell men to housekeeping were terrific. Lot's of extra touches like giving playing cards to the kids in the lobby. We had an incredible view of the Washington Monument and White House and would highly recommend this property for it's convenient location and exceptional staf
Everything was as I expected, clean, prompt, and well managed.
Had some of our team members stay there for the week long trying seminar.
Disgusting! Absolutely unacceptable for a Hilton. Room Door was open when I got there, so after checking the room for a possible intruder, decided to get settled in. Where to start, sheets were dirty and had to ask for new sheets after arriving at 1:30am. I really enjoyed making my bed all over again after a long work day. Little chair needs replacing, just look at the worn down cushions. Just terrible and gross! The Manager should be ashamed!
Decent place, clean, imo. Smells a bit weitd though. Bathroom not having a vent is not an attractive thing.
Tried ordering room service when I was working in the hotel room. Was told they "were too busy to deliver food to my room"
Very nice hotel in a FABULOUS location!!! Clean rooms and very pleasant staff.
Old hotel. Had a meeting there and the staff was great, meeting room was good too. The sleeping rooms are out of date.
Rooms are starting to feel dated. TVs aren't smart, and you have to pay for decent WiFi yet other hotels include this free of charge. Shower pressure is also terrible.
Pros: Good service and comfortable rooms.
Cons: Gets loud at night.
Amazinglly service, clean, friendly staff, great food. Awesome view from room
Nice hotel, but although I like the new concept "restaurant" just misses. The bakery and drink (coffee, tea, wine, etc) sections are great. I didn't get to try the soup and Mac& cheese section because on the Wednesday of my stay, it and the sandwich/salad sections were empty. The menu has a lot of choices, but they aren't great after they are microwaved. My flatbread was huge, but the middle was soggy, not a little soggy, it was left outside in the rain level of soggy. The hotel food area just needs a little more work and it could be an attraction.
The Hilton Hartford has a great location if you want to hoof it to all the restaurants and attractions in the area. I knocked off a star because the A/C was terrible and I had to open the window, which gave me the honor of listening to the traffic and sirens all night.
Very nice and clean rooms. We were very happy with the breakfast provided and if we come to Hartford again we will probably stay here.
I visited for a work conference at the convention center. No complaints about my stay at the hotel, but nothing made it stand out above the rest of the hotels I have stayed at.
After my house burned down my insurance company put me in this particular Hilton where I stayed for FOUR MONTHS...the staff welcomed us as family...I definately recommend this hotel if your staying in the Hartford area!!
The Hilton is a great place to stay when visiting Hartford, CT. Centrally located so you can walk to the Wadsworth Museum (fabulous Museum) and many restaurants. Its also right next to Rte. 84.
Was here for a week long conference. Parking garage convenient and close. Conference rooms and staff were good. Food also good.
Im giving the Hartford Hilton 5 stars for one reason, Donna. She is an amazing person and deserves a raise! She made what is otherwise, and ordinary hotel, into a memorable place. I will be returning to the Hilton for all of my future business stays in Hartford! Thanks Donna!
Leaves a lot to be desired. Shower had luke warm water. Coffee maker had the grounds left by previous guest. Bed was not comfortable. Mediocre hotel at best.
Location is great ,Pool is even better...LOVE LOVE LOVE THIS PLACE
Definitely watch out for what they charge... their accounting completely confused my expense reporting (for longer stays and if you need bill adjustments). They always charge diamond members premium internet and I always have to ask them to remove it. Other than the nuisance of billing, trying to reach them for bill adjustments, and occasional summer insects, service is great and everyone's friendly.
Tight rooms, complementary items, friendly staff, good AC
The new sports bar --- I hope it lasts long but it is overpriced. You can get a soda for $2 in the hotel, but its $3.20 for the same soda in the sports bar (you can literally walk 20 feet from the bar to buy the same drink for a 60% discount in the hotel lobby). Almost $7 for a bottle of beer. $12+ for a burger. I think the place is nice but there's no reason at all to pay this kind of money unless you're using the hotel as a place to stay and refuse to walk outside to one of the many local eateries and social spots. Even the hotel staff seems surprised at the high prices.
Update--I went in again and looked at a Rubin which was $13. I know airline pilots and corporate folks can bill this to their companies but these prices, considering the local options, don't seem to make sense. I understand they are not catering to the local folks but that is too bad b/c it seems like this place could be a nice regular place to visit. But I will avoid it unless someone else is picking up the tab.
I don't mean to disparage, the food may be great.
Good spot, nice rooms and bathrooms, but if you call to speak with someone at the front desk you might not reach anyone.
Came to setup for a meeting, moved our room without notification, setup was not what we wanted, got a lecture on how we should setup our audio and video.
We have had meetings here for 3 years now, this is the third strike on them and this will be our last time here. No communication from there end and was made our fault.
It was an amazing experience. Loved all of the food and great beds showers and other stuff.awesome hotel!
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