Hilo medical center Reviews

Got a slip/fall/concussion on a muddy coffee plantation tour. : ( Due to severity of impact and memory loss, needed CT to rule out skill fracture and brain bleed. Drove all the way from Kona because of this facility's reputation. Was not disappointed. From intake to discharge, this was a high performance team on the move! Despite being slammed with every room full, they got me a hallway bed, and did intake with a mobile cart. A guy coded in the room next to me (they revived him!) and with that and plenty more going on, I still got my scan, (good news, clear!) and discharge in under an hour. This was some of the best healthcare I've ever had, and now I'm clear to continue my visit to this beautiful state. Paying the bill as I left was the only part where I almost passed out.... it was only $250. (!!!!) 10/10, but hope to not do again.

Came in with moderate, consistent pain that would worsen to sharp pain...
They got me in quick and things looked promising as they spoke about how they would handle the situation...

The diagnosis and what they found was directly correlated with what I was experiencing but they diagnosed the problem with a symptom and neglected the root and failed to ask about what kind of pain I was having. Though I mentioned in triage that it was the worst of this recurring pain I ve ever had.

Came into the ER with pain. Left with pain and no hope left for this medical center and their ability to treat and care for patients.

By the way, with my history and previous diagnosis it would ve been beneficial and nice to do a blood test. Instead, they gave me an unnecessary CT scan when they said they would give me an X-ray..... I am not one to normally complain nor think people in the medical field are merely seeking money from insurance.... I will leave it up to you to determine what you believe about that.

If you can avoid getting treatment here, DO.

I have been trying to contact the medical records unit for three days. They never pick up the phone or return your call. I have an emergency and need the records. I don't know what to do or who to reach.

Such a scary experience to need an emergency room visit while on vacation with your young infant child but this emergency department staff including the PA Paige Lovett, the RNs Maggie, and Dan helped to ease our fears and really listened to our concerns. Since both my husband and I are in healthcare, we tend to be a bit more critical of care but this was top notch care received including incredibly prompt lab draws, lab results, and discharge. We also had a follow up question and were able to reach them quickly after discharge and received a follow up phone call a couple days later to check on how the situation was evolving as well as lab results.

They don t discriminate against white people here. Thank you !

Didn t have the best experience with them, but I give it 3 stars because the ER nurse , Douglas, and Dr. Fitzgerald were heroes that saved my dad s life. We went in and out of the ER for four nights straight, but no doctor really cared enough to do a thorough check of what was happening with him.... the fourth night we got lucky because we were seen by Doug and Dr. Fitz. They re AMAZING and they provided the best care for my dad.

From the first time I was in this establishment I was robbed by the nurses. I have been treated as less than human. There is no one in this hospital that is looking out for the patients. Their only focus is money, and their own bottom line.

Reported my sister to CPS as she just gave birth at their facility and is an active user and lives in an unsafe home for a child. Called the hospital to make sure the social worker was able to find her and they TOLD MY SISTER I REPORTED HER TO CPS. Their incompetence, unscrupulous, and unprofessional way of conducting themselves is beyond angering and baffling. I cannot express how angry I am that this happened.

Absolutely everyone on staff at Hilo Medical Center is outstanding! From the Doctors, nurses, aides, physical and occupational therapists, to kitchen and janitorial staff. The commitment to wellness and delivery of quality care with compassion exceeded my expectations. A big Mahalo from the bottom of my heart

Phenomenal experience. There are few things worse than a hospital visit on vacation but they were kind, helpful, professional and thorough in every way. Maybe my best ER experience in my entire life!