What a great experience today! I went into the credit union to deposit some checks and met with Dallerie and Lauren in Spearfish and they switched my accounts over to a special program and am now earning 3% on the funds in my checking account and 1% on my savings!
So fun and knowledgeable! Thanks for the great experience and helping me make some money
If I could rate no stars I would... this is deceptive lending at it's best. You go to a local business think you are borrowing and dealing with a local lender and then get bullied for insurance and backed up by some company out of Texas for not getting the correct coverage on the exact day you took out your loan. Now they add back coverage charges for insurance to your existing loan amount. Its scripted, set up and a scam... Everyone this has happened to needs to report it to the Better Business Bureau or nothing will ever change and they will continue to take advantage of people.
If you re going to have a sticker on your front door for google reviews I d do my best to improve your clients waiting time. Amount of time I spent waiting in your showroom floor was more than the time it took me To drive down the street to Black Hills Federal Credit Union walk in open a checking/savings account, get my new debit card and checks and walk out the door
Mckayla went above and beyond to answer all my online banking questions and got my accounts set up in not time! Awesome customer service!
Bryan went above and beyond every single day. Communicating and executing, super stellar service !
Had to look up the phone number to get a certified check and saw all the poor reviews, so I though I would leave one sharing my families experience. We have been banking with Highmark for 24 years (wife a lot longer). When we built our first house they financed the build and worked hand in hand to help to get everything closed, including expanding the loan due to cost over-runs. We have done several loans through them without any issues, hidden fees ect that I have read about below, including personal short-term loans and borrowing against assets.
We have been in New York for 10 years and have had little to no issues using them as our primary bank. They are quick to resolve any issues we have over the phone and have always followed up with us.
They are a smaller credit union, which comes with better personal attention based on our experience but less on-line sophistication. It works well enough we have not lived in-state for 10 years and used them as our bank all that time quite successfully.
We would not have gotten the same level of service from a larger bank or credit union ( I used to be with the Boeing Employee Credit Union for comparison).
Attempted to order a box of checks in Spearfish and the teller refused and said they could only print me checks.
I had a great experience dealing with Highmark, especially with kalli, she was a great help.
I highly recommend Highmark FCU
Getting them to finish a mortgage was a nightmare almost four months to refinance. Don t bother carrying insurance they took my check for hail damage didn t give me a receipt and told me if I bring in a receipt that matches the insurance estimate they will reimburse me. I don t have the 36000 plus depreciation to pay for the damage to get fixed I ve never banked with anyone who would not give a percentage of an insurance check so you could do the work. I suppose they will keep the money and I will have to let my homeleak with no windows. I m very angry I pay for insurance to fix my home not to give it away.
Everyone that answers the phone for Highmark, no matter what location picks up the central call, is wonderful! They are patient, respectful, and one in particular from the Custer office, Cherie I believe, goes above and beyond! I love the fact that Highmark Credit Union understands customer service, and treats their customers like humans, not just an account number. Thank you!
highmarkfcu.com
