Shawn Lannerd

Review of Highmark Federal Credit Union

Had to look up the phone number to get a certified...

Had to look up the phone number to get a certified check and saw all the poor reviews, so I though I would leave one sharing my families experience. We have been banking with Highmark for 24 years (wife a lot longer). When we built our first house they financed the build and worked hand in hand to help to get everything closed, including expanding the loan due to cost over-runs. We have done several loans through them without any issues, hidden fees ect that I have read about below, including personal short-term loans and borrowing against assets.
We have been in New York for 10 years and have had little to no issues using them as our primary bank. They are quick to resolve any issues we have over the phone and have always followed up with us.
They are a smaller credit union, which comes with better personal attention based on our experience but less on-line sophistication. It works well enough we have not lived in-state for 10 years and used them as our bank all that time quite successfully.

We would not have gotten the same level of service from a larger bank or credit union ( I used to be with the Boeing Employee Credit Union for comparison).