High Tech Pet Products Review

I wish I could go back 10 years and tell myself not to buy that Power Pet dog door even though your wife thinks it's so cool. I have easily spent over $2000 with this company over these 10 years and has been very frustrating to say the least.

Our first Power Pet door in our former home was constantly breaking. The only redeeming aspect is that they did send me free replacement parts on a couple occasions.

When we moved into our current home I wanted to switch companies/ products but my wife and I knew this company made a containment fence. We thought we'd be optimistic and give it a shot since their Blue Fang product would run both the door and fence. The new door actually has worked decently well but the collars eat batteries (which, like other reviews here have stated, are extremely expensive) like mad and the associated app is HORRIBLE!!!! The app adds new dog profiles out of the blue and won't switch between dogs quickly. A collar that we bought just weeks ago stopped making noise so we can't use the tones. I could go on about how frustrated we are but let's just suffice to say I'm incredibly disappointed.

If you're considering buying any High Tech Pet product I would caution you because like I said in the beginning of my post I wish I had never bought any of their products. Unfortunately, I'm in too deep with this company and don't want to replace the door but I HATE the collars and app!

Response to HTP's response:
I've been wrestling with this issue in my head for many days but after rereading their last response to me I've decided to go ahead and make an update. Below you will find my email reply to HTP's offer (that I had refrained from posting here until now).

Yes, I did receive the collar about 2 weeks ago and have been using it. I do like the charge life of the collar but was disappointed that no documentation/ user manual was included with the package. I haven't taken the time to go to blue fang/ high tech pet websites to investigate the features of the collar yet but need to as the collar beeps with the containment fence but doesn't deliver any stimulus (I checked it using my hand).

To be perfectly honest, one replacement collar isn't quite the incentive to change my review given that I actually have 2 dead blue fang collars in my possession that need to be replaced (under a year since purchase and they simply quit working) and I have spent THOUSANDS of dollars with your company over the past several years. If you can, please fact check me on this because I would love you to know just how many doors, collars and batteries I have bought. As I mentioned earlier, I have 5 dogs and if your company really wants me to revise my rating I'll send you back my collection of dead collars (both blue fang and older ones that I haven't thrown away) and you can send me an additional 4 collars.

I am willing to revise my review but need to feel like High Tech Pet truly wants to earn it and not simply placate me.

So HTP, please tell me, on which part of our "deal" did I reneg? I am not satisfied with the outcome and therefore do not feel that I should change my rating simply because you sent me one collar and a few emails. What's more is that I'm shocked that a company would try to make a lame attempt at shaming a customer when my review seems to be in good company (see attached screenshot of the Consumer Affairs rating). My goal in all of this is to give potential customers a realistic picture of this company and products. The products work but buyers need to be aware of the potential pitfalls. I'm truly not trying to get free collars - just simply get what I paid for. I'll return the RX-10 to you if you like because I don't want the world thinking I reneged on a deal. I simply want the world to be wary about doing business with HTP.

Great Products and Great People! They are always coming up with new and innovative products! I don't know what I would do with out my Power Pet Door ad BlueFang Training Collar! And the company dog greets me every time!!

Customer Service is the absolute worst. They will not respond to emails for months, and they will never answer the phone or call back.

Additionally, expect to buy many, many collars until you throw this whole thing away; and that is at $50 a piece. I am down $250 so far on top of the price of the door and I have only owned the thing for 8 months.

The door is reasonably well made, and I was happy with it for a time. But the costs are quickly adding up and their collar is way overpriced to begin with and very poorly made and after they come off, the dog chews them up. I am not hopeful that I will receive a response from them anytime soon regarding my issues.

Nice company! I m a new customer to their products and had an issue with not receiving the extra collar I ordered due to USPS delays. The company shipped me a new collar at no charge and said to keep the other one whenever USPS finally got it to me. I highly recommend them!

We purchased a Bluefang 5 in 1 collar a little over a year ago and it has been very disappointing. Although the collar did work, it and the other collars they sell are designed to only take their batteries to ensure you continue to spend money with them. Since we bought the collar we have spent $113.40 on batteries and it would have been even more if we hadn't been buying them in bulk 12 packs and when they were on sale. On top of that they even sent us an additional 12 pack for free due to the short battery life. It is great they did that but I think it's unreasonable for a collar like this to go through over 30 batteries in just over a year.

The 5 in 1 collar has batteries that are encased in an additional plastic shell which is thrown out with the batteries every time you change them which is poor design and very wasteful. They claim their battery pack design is to make both 3V and 6V power available to the processor and shock transformer for efficiency and longer battery life (ya right). I can think of much better designs that would use a re-usable battery holder that you could put your own actual high quality battery cells into. Their battery cases have very small and delicate contacts that you sometimes need to bend to make them make proper contact with the collar circuit board.

The batteries are also over-priced considering they are not high quality name brand batteries like Energizer or Duracell. They claim that the batteries are made by Panasonic but I opened up one of the dead battery cases and it just said "made in China" on the batteries. Since we bought it the collar has been going through batteries more and more quickly and has gotten to the point that we are just not going to keep buying batteries for it. The speaker for beeping and clicking also stopped working after just under a year so that functionality is now gone. Considering how much these collars cost it is very disappointing that they aren't more robust, are so poorly designed, and designed to make you spend money on their over-priced batteries.

Great company and wonderful products. We have purchased a power pet door from them and it has changed our lives! No more constant trips to the back door to let our Brucey out. Now he lets himself in and out and he really loves it! You can tell he knows that door belongs to him, sometimes he stands in front just to watch it go up, then takes a sideways step to let it down again. The collar failed after several months and they replaced it with no questions asked, along with an offer of a 25% coupon for an extra product of our choice.

Love the Power Pet Door! Collar is pretty good. One of mine failed and the company sent another one out right away - no hassle!

We have been dealing with this door for about a year and regret ever buying it!!! Here is our story.... we live on a mountain and wanted the ability to have our dogs let themselves in and out while we are at work during the day. We also wanted something that would let them in without letting in wild animals. We thought this was the perfect solution. We bought the pet door, a new house door, three collar sensors and hired our handyman to put it in. At this time, we have spent well over $1,000. Then, the door wouldn t open sometimes, I called customer service and they said the sensitivity too high. What!!? How can it be too high if it isn t opening??? Anyway.... I ve made calls after calls over the last year because the door wouldn t work, or the sensors would break. They ended up sending a new door. Same problems. They would replace sensors but the part on the back to hold it onto the collar would break....over and over again. We would have to search through the yard to try and find the thing. We were hoping this would make our dogs day more enjoyable but they would get stuck inside or outside....which is unacceptable!!!! So we finally spent more money on another doggy door and house door. More money down the drain. If you buy this door, save time, money, and a year of FRUSTRATION by just throwing it away.

This door is peace of mind. When I am at work I know my dogs are out of the cold, rain or heat. They can come in to water, food and bedding. No more running home to let the dogs out or worried sick if called to a late meeting. Because the door closes behind them, I am not concerned that other pets, raccoons, rats or pests are in my house or garage.
The company is one of the best I have ever worked with. High Tech Pet have gone above and beyond expected in customer service. This product is worth every penny.

Purchased an Armor Flex door. We love it! It has several magnets in each side of the walk through flap. The flap is made up of little sections that freely move on their own, each section capped off with a magnet on each side. When your dog walks through, it is totally flexible and once the dog is through, each little magnet tightly attaches on each side as the flap swings back in place. Very cool! Totally weatherproof!