Herlington Dental Practice Reviews

This must be the worst dental practice I have ever been to.
I went there to get new dentures made and fitted.
The dentist had no finesse when handling my mouth and face,
After several fittings, the dentures did not fit properly, the teeth met on one side way before the other and the bottom set were sticking out beyond the upper set.
When I questioned this, the dentist told me to pull my bottom jaw back!
He then told me to leave which flabbergasted that I was, I did without question.
When I later complained to the practice manager, I was told that the dentist worked for himself and can do whet ever he wants, not to expect treatment equivalent to private treatment and basically, got kicked off their books!
Unless I take private legal action, there is no authority that will look into this.
It is a case of buyer beware!

Fixed my toothache in an emergency. Now my dentist. Good service

Had cancelled an appointment for my dentist because I went on holiday tried to ring up and was told I was taken off the books and couldn't be put back on they don't care about their NHS patients all they care about is the money they can claw in

Brilliant dentist, staff always go the extra mile :-)

I am very disappointed with this they re very rude.the dr is very bad and is a rude lady .she is always talking like she s the boss and she is not friendly At all .i asked want to change my dr with another one and they said we can t sorry because u r a Part of the NHS so we can t .I can t go any other place and they don t have place for 5 person. I just want to say plz don t come in this dentist .they re very rude every time she has made problem to me .why Are you not open your mouth and why is your kids making noise so don t bring your kids next time With something she is make problem very bad lady very mean .i am very upset about that and there s the worst doctor.

As a new customer to this dentist I would like to say the service received was very good. The reception team did a very good job and I received multiple communications to confirm and remind me of my appointment. The dentist was clear on what was going to happen and I received feedback on my x-rays without being pushed to have any non essential treatments.

Think Twice before taking out DENPLAN...

The Hurlington Dental Practice (Bupa) / Denplan, will not refund our unused dental plan payments which we have paid into for a long period of time and refuse to refund it even though we have not been able to use the practice due to COVID-19 and several months practice closure.

All we have received from both the Hurlington and Denplan is excuse after excuse hence why we have now decided to leave the practice after being registered there for many years. When we did actually approach the dental surgery regarding getting our refund we cpould not get to speak with a manager, and the receptionist simply said we do not, and will not give refunds.

I would strongly advise to stay well clear of this practice and the dental plan as in short, what they are doing is nothing short of wrongfully profiteering from the pandemic which that has effected everyone financially and therefore can ill afford to lose money which we are in fact entitled too.

We have now moved to We care Dental in Peterborough as it would seem that patients can have confidence in the dental team on site there and that we are not going to get ripped off.

The practice never even had the decency to inform us that the dentist we had been seeing for approximately 15 years had moved on in the Peterborough area (We Care Dental) and we did not even get as much as any sort of notification of whom our new dentist would be or a discussion over our future options going forward.

I think its fair to say that the reception staff leave a lot to be desired as they can only be described as uncaring and rude.

I am also in the process of writing to the Bupa head office regarding this situation as its simply not what you expect from what is deemed as a reputable company of its size and stature in the healthcare market.

Hurlington Dental Practice (Bupa) you should be ashamed of your current practices.

This dentist is brilliant. The staff are very polite and helpful and really make a person feel at ease etc.

Lovely bright clean practice with very attentive staff, I m a little nervous of the dentist but my Dr and his nurse put me at ease very quickly.
Great service well done to all involved.

Had a terrible experience first off, the "dentist" messed up my root canal treatment and expected me to wait till the 12th in agony, no antibiotics no painkillers nothing. Before anything is said, I know for a fact how tooth canals are supposed to feel I already have two so this was messed up to high heaven. Then made my tooth extraction the most painful experience in my life. Won't be coming back or recommending this to anyone ever. Wouldn't even let me see a different dentist which I've never had a problem with any of the other bupa dental care surgerys!

I have never walked out of care facility dissappointed like I did from this practice the care is appauling......I walked out worse than I went in , simply because the dentist had no time to talk to me but would rather read the notes no communication no choice given to pt he assumed what I got is total different from what I expected not again .....worst care and attitude was disgusting ....

The dentist who tried to extract my tooth was not skilled enough. She was not able to extract the whole tooth, but left the roots inside. I have to go to other clinic to remove the remaining part. I am very unhappy and angry with the dentist. The clinic is very expensive too.

Another example of a practice that has staff who trained at the expense of the tax payers and then go on to refuse to take NHS patients other than the absolute minimum, this is so they can then charge silly money and make enormous profits. They are not in the profession for the right reasons, they are just in it for the money, very sad.

Excellent service for an emergency appointment. Very professional staff.

I just would like to say how amazing and very helpful Jo the receptionist was. It really makes a massive difference when you get some one as nice as her behind the desk. I was in awful pain with a severe abscess under my tooth and she answered all my questions and dealt with them straight away. I am truly thankful.

I started an abces on a problematic tooth a day before taking a plane to go on holiday and went straight to the practice where , although I didn't have an appointment, the reception desk informed my dentist of my situation. Everyone was polite and understanding. After a bit of waiting, which is only normal as I wasn't in the planning, my dentist saw me, assessed the situation and gave me a course of antibiotics as well as some good advice, which allowed me to have a painfree and good holiday. So, thank you very much Beatrice and also the team at the practice? I know that "my tooth problem" hasn't gone away but it was good and a great relief to be seen and looked after so well.

Terrible dentist I agree peoples who say they care just money nothing else who get NHS treatment whey just leave.then fist time I coming I get one doctor he remove 5 tooths and later he say he make false ones but when I coming back it s be told this doctor don t work any more.for second doctor whey I come he fixed 2 tooths and make check up appointment after 6month when really I need fix about 5 more .and interesting who fault when I lost one tooth more because doctor don t fix becouse NHS pay and not private.just make me more stressed and ill .its what this clinic do

Exemplary service. Friendly, helpful staff always go the extra mile.

all sorted now, thank you Karen Fox for you help and understanding.

I am 69yrs old and as a result of a very bad experience when 15yrs old, whilst serving in the Royal Navy, this has given me a fear of visiting the dentist over the years. I have changed dentists so many times that I have lost count. However today I visited Herlington Dentist and had a tooth taken out by Daniel May. I have to say that, even though not something you would naturally enjoy, it was done very quick and proffesionally without too much pain and discomfort. He was assisted by his charming Nurse, Millie, who also helped to make the experience that little bit less stressful for me. I now have no fear of returning to the surgery if I need to in the future and would like to thank them both for their proffesionalism and kindness.

friendly reception staff, both staff and dentists go out of their way to book appointments and ensure you get the best dental experience possible.
I am a very nervous patient and the calming staff and talented dentists have abolished my fear of dentists 10/10 :-)

Two amazing and helpful receptionists Nadine and Jo!!! Although I am greatly disappointed to see a receptionist on FaceTime during work hours where patients can see!! A few unprofessional colleagues being disrespectful towards other members of the workplace team!!

Dentist have a very bad access to the people. Bad and unfriendly dentist. Never will come back

I am a very nervous patient and found that my dentist put me at ease, I found that he was very professional and extremely gentle .
I also found that the receptionists were very helpful and cheerful especially the white haired lady , and also squeezed me in at the last min .

I am a nervous patient with many health problems but the dentist here is amazing, she put me at ease and worked slowly and gently. I will never be afraid of going back

Excellent dental service and great friendly helpful staff, I really enjoy my appointments.

Very poor acces to the people. Bad and unfriendly staff, non professional, expensive, unwilling.