Think Twice before taking out DENPLAN...

Think Twice before taking out DENPLAN...

The Hurlington Dental Practice (Bupa) / Denplan, will not refund our unused dental plan payments which we have paid into for a long period of time and refuse to refund it even though we have not been able to use the practice due to COVID-19 and several months practice closure.

All we have received from both the Hurlington and Denplan is excuse after excuse hence why we have now decided to leave the practice after being registered there for many years. When we did actually approach the dental surgery regarding getting our refund we cpould not get to speak with a manager, and the receptionist simply said we do not, and will not give refunds.

I would strongly advise to stay well clear of this practice and the dental plan as in short, what they are doing is nothing short of wrongfully profiteering from the pandemic which that has effected everyone financially and therefore can ill afford to lose money which we are in fact entitled too.

We have now moved to We care Dental in Peterborough as it would seem that patients can have confidence in the dental team on site there and that we are not going to get ripped off.

The practice never even had the decency to inform us that the dentist we had been seeing for approximately 15 years had moved on in the Peterborough area (We Care Dental) and we did not even get as much as any sort of notification of whom our new dentist would be or a discussion over our future options going forward.

I think its fair to say that the reception staff leave a lot to be desired as they can only be described as uncaring and rude.

I am also in the process of writing to the Bupa head office regarding this situation as its simply not what you expect from what is deemed as a reputable company of its size and stature in the healthcare market.

Hurlington Dental Practice (Bupa) you should be ashamed of your current practices.