Heritage medical associates Review

My daughter's pediatrician recently became a member of Heritage medical. We are switching insurance and need pediatric records sent to FB health plans. I tried for 3 weeks to have this records department send her records. Took all of the appropriate steps. Even spoke with the records department via phone several times. Of course they were not sent within the required time frame. So now we are without insurance. Ridiculous! They're just records! I love our pediatrician, but this whole process for something as simple as records makes me think about switching.

I never write a negative review about a Doctor or a hospital but Dr. Hardin at Heritage Medical might be one of the shadiest and unprofessional doctors I ve ever been to. He proceeded on doing a quick procedure on a bump I had on my thumb. Which I was hesitant on doing. But I was there and thought if it was going to make my mobility better than I would do it. Not only was the procedure painful it made it worse. The bump on my thumb is bigger and has a scar for life. I was told that I would have to wait 14 days before getting the stitches taken out. When the stitches came out a I called to ask what the situation was and if it was normal for it to be worse. He told me to come in to have it checked. I said I wouldn t have to pay for this correct, seeing that it was his procedure that made my thumb worse. He said it was passed the 10 day grace period I said you told me 14 days. Than began to tell me my insurance will take take of it. Something he s said before to me and I have insurance but what he doesn t get is that I still have to pay. He should be more than willing to look at a post procedure if there was an issue with how he did it. But he cared more about making money than the patients health.

Dr. Hardin only cares about getting his money from the appointments. He doesn t care about his clientele.

My doctor is awesome & I m So thankful to have him manage my healthcare. I ve been a nurse for 20 yrs, so I m around doctors all the time and I know some are better than others. I am truly grateful that I have one of the best doctors that I know. He not only listens to me but he also takes into account my input when it comes to discussing medical issues that have come up and the diagnosis is associated with that. To find a doctor that you are comfortable with, one who actually listens to you, takes your input into consideration regarding your health care, and is not judgemental it s not always the easiest to find. I m very lucky and fortunate that I have found a doctor that s good as he is.
Also, Gigi, who works at the front desk/check in, is always friendly, kind, courteous, and beyond helpful. I would absolutely recommend them to anybody without hesitation. His whole team is great starting from the moment you get callback from the waiting room. Thank you to everyone at Heritage Medical Associates for all you do.

I have been at Heritage Medical for years now, and I have had great experiences with all my doctors: Dr. Karen Larson, Dr. Mary Frances Kerr, and Dr. George D. Wright. I am glad that all my information is shared between them to take better care of me.

I have seen Dr Gandi for 10 years. I can tell you she always gets back with me sometimes an hour or by the next morning and my refill is at the pharmacy. Whenever I have had any questions I have always been treated with respect and honor. I haven't ever had a problem with this group. They really are professionals.

I called to see if I could find a primary care doctor here since I just moved from Indianapolis, IN. I need an annual check-up and prescriptions that I need to continue here in Nashville. The appointment scheduler was extremely rude. She cut me off when I said I need to come in to meet someone and before even saying my prescriptions, she said, "Our doctors don't do refills." I said.. Well what if I talk with them and we discuss my condition? She said "Nope." Not helpful AT all.

I ve contemplated writing a review for a physician at the Nashville Heritage Medical Center for over nine months. I hesitate to publish a negative comment because it is not my intention to judge anyone s character or motives. However, I am daily reminded of what I believe to be an error on this physician s part, and that has led me to write this review.

I had sinus surgery to correct a deviated septum and remove sinus polyps in December of 2020. I was told there would be a stint placed on either side of my septum for support, and that these two stints would be removed on my first post-op appointment. I was unaware that, along with the two stints, two plastic implants had been inserted into my nostrils from tip to bridge. No details of these implants were given to me before surgery and no picture of these implants were shown to me during any prior appointments. I did not know they were in my nose until my first post-op appointment.

The implants are visible at the bridge of my nose and are still tender to the touch nine months later. However, I wear reading glasses for at least 8-12 hours per day, as well as sunglasses when needed; and the pain I feel every minute of wearing glasses is a constant reminder of the wrong I feel was inflicted on me by this physician. I informed the physician prior to surgery that I wore reading glasses almost all day. The implants make a V-shape right at the place where my glasses sit on my nose. I can t begin to describe the pain I feel every day.

I was very upset to hear that these implants had been inserted without my knowledge or consent. At the post-op appointment, this doctor told me they would begin dissolving in a few months; however, in my own research and after seeing a plastic surgeon to inquire about removing them, I learned the implants would not begin dissolving until after two years. And, removing them would be quite costly and leave very visible scars. I will have to deal with this pain for over another year.

While I asked all the questions I could think of asking prior to surgery, it s very difficult to ask questions about something of which I am unaware. I would not recommend having sinus surgery with this practice.

Struggling with the dermatology office staff. A simple prescription has turned into a four day endeavor. First, they sent it to a pharmacy not in my file that I have no relationship with and didn't ask me, second they didn't send the generic, third, they resent the correct drug but the pharmacy didn't receive it, fourth they resent it again, but did not specify the dosage requirements so now I'm still waiting for them to sort it out with the pharmacy. The only way to reach a person on the phone is to use the physicians line. Very frustrating. I don't understand why these clinics can't get it together and provide decent customer service. I got the impression in the office that the primary provider did not want to see new patients and the NP I saw in her place, well I think not filling out the dosage on the script speaks for itself. Why is this so hard in Nashville to find a decent dermatologist?

Very disappointed that I was told my doctor or Heritage does not accept cash/self-pay. Just lost my insurance because it was super expensive and I fell behind. I will have new insurance after 30 more days at my new job, but was told my previously scheduled appointment would have to be rescheduled until I am covered by my new insurance plan. What is one supposed to do if they need medication refills in the meantime??

This was my first visit to this facility. I went to Dr. Rossell for an IUD removal and a new one installed. I liked the relaxed and straight forward demeanor of Dr. Rossell, and was impressed that the procedure was amazingly efficient. I greatly value any practitioner that can make an uncomfortable procedure (both in terms of pain and also vulnerability) easier. Would highly recommend. Also worth noting is the facility itself. The waiting room and patient rooms looked clean and well kept.