Heritage Green Nursing Home Reviews

They kill your loved ones. Stay away from this place. Don't trust them. My brother-in-law died after living there for only 5 weeks from neglect. He had an infection from pressure sores that they chose to do nothing about. The doctor and nurses said they were taking care of it but indeed they were not. He had gangrene set in and infection through out his body. Once he was rushed to the hospital there was nothing they could do, he passed away in less than 24 hours. So if you love your family member do not leave them at this home.

Place is full of cockroaches. It's disgusting. They rely on agency personnel . Most are unqualified no experience as PSWs discovered from one she was hired by agency because she knew office girl and was just a cleaner. This person was on a unit with my family member. Only a few of the Agency personnel actually worked. Nurses just tell you what they think you want to hear. ADMINSTRATOR'S standard response to concerns is "we're working on it" yet nothing changes.

Stay away! Nursing staff do not follow Doctor's orders on care. As a result my father now has gangrene and will have to have pieces of foot amputated. He had to be put in care because his multiple strokes left him unable to care for himself. Staff ignored my sister who pointed out sores. She had to seek outside medical help, and got a specialist's strict instructions on diagnosis and how to care for his sores. Nurses ignored the specialist. Sores turned into ulcers, into gangrene. He became depressed from the constant pain.

The Ministry of Health and Long Term Care has just found them guilty of neglect after they did all their inspecting (too soon for report to be posted online). Sadly, their letter of apology to my sister will not bring back my father's soon-to-be-surgically-removed body parts.

He walked in there on his own 2 feet, but soon won't have 2 feet, thanks to them.

The worst place to work especially they have a new manager in the kitchen her name Maxein she is the worst manager that you can see in your life. she is always angary with the employees

Attentive, caring and compassionate team of workers

Best place to work at not just a team but family god bless

My mother lived there for over 5 years. Staff go the extra mile to provide the best care. My mother was always happy there. Staff were always happy and showed they enjoyed working there. Nurses were very attentive, excellent food and fun variety of activities. I would recommend this home to anyone who is looking for a good home for their parent.

I have worked at Heritage Green for the past 6 months in the dietary department. Maxine, the dietary manager, has always been extremely professional and supportive. She is passionate about the residents' needs and concerns. She's a fantastic asset to Heritage Green. I felt completely safe working as a member of her staff during the pandemic. I loved talking with the residents and have made many new friends.