Hellenic Electricity Distribution Network Operator SA (HEDNO) Review

black carpet .... you can't connect with them .... with anything. You go around and there is no one to tell you how it is done.

Unacceptable. Summer without electricity for 3 hours without warning ..

The telephone service of 11500 is excellent. From there and beyond ... slowly. If you are lucky and the power clock has access you will not understand anything and everything is fine. But if the place is not inhabited by the wedding ... how many!
"When will the technician come?" - "Maybe Monday ... maybe THIRD" - "Yes but the building is professional and not all hours open. Our space is not yet closed, without electricity of course" - "Make sure someone is there" - "Yes , but when? We can't know approximately? Should we make an appointment with the technician? " "NO!" And so for three days we have no electricity and NO ONE responds to the UNIQUE PHONE they have for their center in Millerou "

Tragic. They've let security kids tell you wrong and go around Athens for no reason. I was told that I would serve my request in Kallithea and when I went to Kallithea I was informed that the competent service is Argyroupoli.

They cut the stream in a professional space without WARNING. You suddenly get into your place and you feel the pillage simply because "they can". I will not say this is because I do not like it. Based on what law? I just want to tell me.

Multi-storey elevator at 16 Ilision Street, Zografou. For 5 days we are mocked for damage in one phase and the elevator does not work. It is not easy for older people to go up and down 5 floors even once. I feel ridiculous and a second-class citizen and I'm ashamed of the downside of the business. If it happened in an apartment building of a big man, would they have a capsule for 5 days? It is many days even for the farthest village. Some (even temporary) solution should have been found. I'm sorry we're not politicians or attendees to be served! We preferred to work ...

48 hours without electricity, without heating and at the call center they do not pick it up. And when they pick it up, they say they do not know when the current will come. Third world country, Helladistan.

You need to be extremely patient to deal with them!!!!!!!!

I contacted the customer service and despite the wait, Mrs. Tsiligianni served me with great interest and courtesy. Thank you, Mrs. Tsiligianni.

3 days on Oichalias Street (Gyzi Square) the whole sidewalk has been dug, the puddles are open with great danger. They make fun of us and do not answer the phones. The company that works for us is called Pyramis, normally pachyderma ...

is why most people get annoyed with the public. They are rude, they don't pick up the phone and only if the private sector comes in is there salvation for all of us who have the misfortune to get in touch with them. Dogs.

I called from a landline. I waited 12 minutes to connect. At one point a gentleman picked it up we talked for two minutes and put me on hold again. In the thirtieth minute I closed it. I paid about ten euros for this phone call and I was not served. The worst thing that has happened to me in service. UNACCEPTABLE! Tomorrow I will go from there with a lawyer.

HEDNO is not Public (Panagiotis papadakos). It is a company SA, with a statutory corporation and is registered in the General Commercial Register, belongs to the Tax Office of Athens MA AFM, and was established with a share capital normally as a company. Communication with them is very difficult.

Zero stars non-existent service to book appointments

If it had zero stars I would give it to them. Unacceptable service, behave like emperors.
They are late, they do not answer the phones or if you manage to pick it up they refer you to another employee. Who usually does not answer the phone and all is well.
No responsibility, no effort to deliver on their promises, no control.
Wages to fall and everything else is irrelevant.

In the Bronze Age they are
Computerization and e-service are unknown to them