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A
3 years ago

The staff there is rude and their customer service...

The staff there is rude and their customer service are very unprofessional. They post the finger to the customer, is never their fault and, the customer is they one who pay their mistakes.

A
4 years ago

The Crew that worked on Rosedale Drive in Spring V...

The Crew that worked on Rosedale Drive in Spring Valley was very polite and courteous. They often had to escort my family out around the repairs. We appreciate their hard work and commitment to their job.

G
4 years ago

Early Monday morning we discovered the sound of ru...

Early Monday morning we discovered the sound of running water, I placed a call to Helix Irrigation thinking something was wrong with our water meter.
What seemed like a short amount of time two very polite gentlemen arrived to evaluate our problem. Turns out the meter wasn t the problem but, these two employees discovered a pin hole leak in a irrigation copper pipe. My Son, was able to repair the leak and I
Cannot thank them enough for helping me.

About Helix Water Company

Helix Water Company: Ensuring Safe and Reliable Drinking Water for San Diego's East County Suburbs

Helix Water District is a public agency that provides water services to over 277,000 people in the eastern suburbs of San Diego. The district was established in 1889 and has since been responsible for ensuring the safety, quality, and reliability of drinking water for its customers. Helix Water Company is committed to providing high-quality water services while also promoting conservation efforts.

Water Quality

The Helix Water Company takes pride in providing safe and reliable drinking water to its customers. The company uses advanced treatment technologies to ensure that the water meets or exceeds all state and federal standards. The district's laboratory conducts over 30,000 tests annually on the quality of the drinking water.

The company also implements a comprehensive source protection program to safeguard against contamination from natural or human-made sources. This program includes monitoring activities such as regular inspections of storage tanks, reservoirs, wells, and other facilities.

Water Conservation

As part of its commitment to sustainability, Helix Water Company encourages its customers to conserve water through various programs such as rebates for high-efficiency toilets and washing machines. The company also offers free landscape workshops where customers can learn about efficient irrigation techniques that can help reduce their outdoor watering needs.

In addition, Helix Water District has implemented a tiered rate structure that charges higher rates for excessive use of water during drought conditions. This approach incentivizes customers to use less water during times when supplies are limited.

Infrastructure Maintenance

Maintaining infrastructure is critical in ensuring reliable delivery of safe drinking water. To this end, Helix Water District invests heavily in maintaining its pipelines, pumps stations, reservoirs and other facilities through regular inspections and maintenance activities.

The district also employs advanced technologies such as acoustic leak detection systems which help identify leaks before they become major problems resulting in loss or damage due to flooding or erosion caused by broken pipes.

Community Outreach

Helix Water Company believes that community outreach is essential in building trust with its customers while promoting conservation efforts within the community it serves. As part of this effort they have created an education program called "WaterSmart" which provides information on how residents can save money by conserving resources like energy &water usage at home; it includes tips on how people can reduce their carbon footprint by using renewable energy sources like solar panels etc., along with information about local events related specifically towards environmental awareness campaigns aimed at educating children about environmental issues affecting our planet today!

Conclusion:

In conclusion,Helix Water District has been serving San Diego's east county suburbs since 1889 with safe,reliable,and high-quality drinking-water services.Their commitment towards sustainability through conservation programs,tiered rate structures,and infrastructure maintenance ensures long-term availability & affordability while protecting natural resources.They are dedicated not only towards providing excellent customer service but also educating communities about environmental issues affecting our planet today!

Helix Water Company

Helix Water Company

3.5