Heath Village Retirement Community Review

My family and I cannot say enough about how amazing Heath Village Health Care Center is. Our dad resided there at 1st floor nursing for more than 3 years and during this time was given the most exceptional care. The nursing staff including the nurse's aids have an abundance of caring and compassion for the people who they need to nurture. We have spent enough time there to actually see how these caring individuals or should we say 'angels' interact and care for the residents. They are truly amazing and kind people. Thank you Heath Village!

My grandmother lived here for years before she passed. I always was comforted to find that she was well taken care of in such an upscale environment. The workers seem happy and helpful and have good relationships with the members. Everyone seemed happy there and even those more disabled than others had a pleasant disposition. I've seen the opposite in other places. The facility is clean and everything seems organized from the living space to their operations.

My dad spent the last months of his life at the rehab at Heath Village & they made life so much better for him & his family. Danielle, the social services worker there was EXTREMELY helpful to me & I recommend dealing with her. She was pleasant, knowledgeable and helped me through a really tough time. Thx again Danielle!

Under-staffed on nursing floor. Good facilities and physical therapy.

Went to health fair and employees and managers were great! The place was gorgeous too

My mother has been admitted in the rehab facility twice in the last three months. Each stay completely unrelated. I can't say enough about the staff! They are the best. Each. One. Of. Them. A special shout out to the therapy crew on the ground floor... You guys rock!!!

Absolutely horrible. I would give them no stars. The rehab facility is completely grossly negligent. My mother was abused by this facility. She was yelled at, given no or very little water to drink, not changed, not showered, and given cold food. Causing her to be sent to the hospital.

However, Heath Village and Staff will be held responsible and accountable not only for negligence, but for pain and suffering!

They will be reported to the state and will have further consequences. No one treats my loved one like that and gets away with it!

Don't send your loved one here. Since nursing homes can't receive visitors they are even more abusive. Lack of management, lack of skilled nursing, and lack of compassion to do their jobs!!!

While many of the staff in the medical building were capable and kind (including the majority of the aides) there were several who did not do a thorough or careful job of looking after my mother who was there for rehabilitation after a stroke. When on outright refused to clean her when the same young woman didn't make it to her room in time to help her to the bathroom, this aide was reprimanded and told not to interact with my mother again. I have to wonder why she was not fired, and worry for the person she was supposed to care for who might be unable to speak up for their own rights.

In addition, the food they served was uniformly of the school cafeteria variety, sometimes contained "mystery meat," and lacked any fresh vegetables or fruit other than the occasional tossed greens.

When my mother was released, the level of information and instructions for home care were barely existent. They kept her in the medical building, literally, until her medicare coverage ran out, and once they could not bill for her, seemed to lose all interest, including telling us how to manage her insulin levels or the foley catheter with which they sent her home. She sat in her wheel chair waiting for us to pick her up, and they barely noticed as she left after more than a month there.

Despite the beauty of the place, and admittedly it is beautiful, with manicured landscapes and antique furniture in the main apartment building (not the medical building - it is standard Modern American Nursing Home), I felt like a patient was only important to the entity as a whole in terms of their dollar value. This is very disappointing.

My father was a resident here for 10 months in nursing. I thought it was a good reputable facility. When we went into COVId visitation was difficult and inconsistent. There was not too much interaction with staff unless you called for something specific. The had no plan calls or updating calls. I had no idea my father was declining in health. I recieved a call to ask if I wanted to have him transported to the hospital or made comfortable at Heath. I HAD NO IDEA WHAT WAS GOING ON!! I live an hour away. Left immediately, arrived with my grown son and had one hour with my father before he was gone. He was thin and frail in appearance. He was non responsive. When he passed they wanted to know immediately what I wanted them to do with the body. (I had no idea!) they also wanted to know if I was going to take his belongings when I left. I was in shock that he passed another were asking questions that only meant one thing pelts turn this room. We were paying $15,000.00 a month in cash to have him here. Not insurance. Cash. He passed there5 days ago. We never heard from anyone there. No condolences. No flowers. No nothing. And we still have no idea why he died so suddenly and why we didn t know he had such a decline in health. His death was not COVId Related.

Amazing. My grandparents lived there and my daughter was employed years later as a teen. Very very nice as option.