Heartland payroll solutions Reviews

Heartland Payroll sent an employee a direct deposit when I live check was requested and confirmed. After I submitted payroll to my sales rep Kayla she confirmed all was good a day later one of my employees got her stub and it showed direct deposit when she requested a live check. The employees bank account is frozen and any funds sent there she does not have access to. I call Kayla at Heartland immediately to ask why she put it in for direct deposit she said "No problem it hasn't been sent yet I will put a stop on it immediately" and she had me write a manual check for the employees payroll. 2 days later my employee tells me they sent the direct deposit to her frozen account so I call Kayla back again she says "Don't worry, you're covered, I will pull the deposit back and you're good to go" Well then I get an email from her supervisor LeeMichael who says they weren't able to pull the money back so they are debiting my account for the payment!! So now they took the money from me that they guaranteed would not be sent then guaranteed it would be returned plus had me write a manual check and to top it off they completely forgot to process payroll the next week for all of my employees!! When LeeMichael emails me and I respond he doesn't respond or even acknowledge I sent him anything. When he said he was debiting my account for the funds I replied with "You do not have my authorization to debit my account" And he did anyway. This employee is awful! he is the worst I have ever dealt with in over 20 years in business.

Extremely difficult to make changes to your payroll withholdings. Company says they only will deal with the client not the employee due to security concerns. Not too secure passing around confidential information. Company would not have clients if not for the employee. Gave a suggestion on giving employees a secure way to update personal information & welcomed their feedback & got no response. Do not use this company!

Heartland seemed great at first, but then after a couple months with them, we kept receiving notices from the IRS stating that we were not paying out taxes correctly (Heartland's Job). We contacted our Heartland rep about this numerous times. The only reply was "the tax department will contact you back." They never did. Well it turns out they were only paying it monthly instead of Bi-weekly like they were supposed to. $3000+ in fines later, we finally figured out the problem by talking to an IRS representative. Needless to say, we are no longer using them. Do not use this company.

Your password constantly expires and has to be reset if you don't log in weekly, and the reset form never works. Calling Heartland to have them email you a password reset rarely works and results in having to get your employer to contact them. Interface is not intuitive in the slightest. All around terrible service.

I wish I could give negative stars. How are they still in business?

Its Feb 19 and no one in my company has received our w2s. Heartland wont give us any information referrs us back to our boss. Boss cant get any information for us and keeps referring us back to Heartland. I cant even get copies of my last paystub

You need to use great caution in using this company. They seem to have a major communication issue. No matter what is said upfront or what your company needs are, they do what they want, how they want and when they want. And then do not want to take responsibility when they have taxes, pay periods etc. in a bind for you. They always have an excuse as to why they didn t do what they are being paid to do. They will cost you more than it s worth in the long run.

Haven't been able to talk to anyone regarding my pay stubs for over a year now unreal! I will be going to a bank this week this is aweful.

Awful, awful, awful. So many screw-ups and errors. I pay them to do ONE THING! And they can t manage to do it competently. Run, don t walk, to someone else.

God awful service, if you do not log onto their website constantly to check pay stubs you get booted and have to request a new login from employer.
I strongly do not recommend if you are seeking to use for your business.