Called in earlier today to get medical records get for my husband physician. I spoke with Jordan C who was able to explain that I first needed to submit a request to obtain records. He was very kind and professional most importantly informative. He was able to send instructions on how to submit a record request to my email! Thank you for the exceptional service!
Taylor Johnson was outstanding in helping me get medical records sent to employer immediately and within 4 hours. There need to be more employees in the world like Taylor. She gave great customer service. She was polite and so very helpful. Kudos to HealthMark for having employees like Taylor and for their services....
I had a heck of a time getting my mom's records to the older adult assessment program, which was needed ASAP. My mom was falling and therefore not getting out of bed and therefore falling when she got up because of muscle atrophy. Finally after begging forever, she was ready to accept help and work to improve her health. Time was of the essence to keep her motivated. It took 6 business days because of inefficiencies at the place were the records were from, going to, but mostly from health mark. I faxed the records request from the local library and received confirmation email. After calling daily for 6 straight business days, health mark didn't have my request but continued to tell me wait until it was loaded into the system. On the 5th business day, I got a hold of Taylor Johnson, who didn't see the request. I requested her email address for me to eBay her and she gave it, partially spelling. I thought she said health mart. I was crazed when it bounced back not deliverable. I called was on hold and originally caller number 20 but when I was the next caller, I was placed in voicemail. In the message I asked for the supervisor. That was 1030 am I wasn't called by a supervisor. I googled the company and saw it was health mark. I emailed the new address ans no bounce back. The next day at 445 pm I called and was told they had my request but it would take up to 48 hours. I requested it be expedited asap to Theresa and requested to speak to her supervisor. She said it was 455. I said that wasn't my concern I wanted her records sent today. I was placed on hold at 5 pm she said she was transferring me to the supervisor, only I was placed into random voicemail (I requested the supervisor's supervisor but no supervisor returned my call) However around 6 pm I got a call from Heaven Jackson who stated she wasn't a manager but said she heard my message and asked how she could help me. She saw my mom's request for records and worked overtime to get it to the processor, who also worked overtime. I'm sorry I don't know their name. Heaven kept me updated via email. The older adult assessment program originally said to send her records but when the file was too big to fax and then specified the last 6 months was fine. UGH. Heaven said she could make the file downloadable. The older adult office claimed they couldn't download the file. They could only receive my fax or mail or hand delivery. I started the entire process again asking for 6 months but Heaven emailed me and said the facility had downloaded the files. I was shocked but when i called them they had the records. What a NIGHTMARE. Imagine my poor elderly disabled mom on her own without a relentless daughter trying to follow the bureaucracy. She would never have been helped because she doesn't have email, gets confused, and wouldn't ask for supervisor. Thank you for having Heaven as an employee. She has customer service skills that few have. She went above abs beyond. And thr nameless processor. I'd give you zero stars if it weren't for them. Unacceptable to request a supervisor and not get one - twice.
I needed my medical records sent to my new doctor s office for an appointment the next week. This request had been marked as urgent and should ve taken no longer than 48 hours but it was taking longer than that.
I was fortunate to work with Alexis Cunningham who offered to personally follow up on getting my records sent in a timely manner. Not only was she very friendly over the phone but I appreciated her great customer service and quick follow up with me. My medical records arrived to my new doctor s office in time. Thanks Alexis!
Toni Yeager was so helpful and easy to work with. I needed some records for an emergency and she made the process seemless. Great communication and super friendly to deal with!
I have received excellent service from this group, great customer service, thank you Kailua and ErIca!!!
I called and spoke to Ashley R. about not receiving my expedited medical records for over two weeks through another provider who uses this company to send the documents. Ashley was very courteous, patient, helpful, and knowledgeable in her job and gave me the assistance I needed. I was happy to have her as the one representing the company because she did a fantastic job and knew the meaning of excellent customer service.
I have had such a pleasure with Healthmark s Representative, Heaven Jackson. She was very helpful and answered my emails promptly. She assisted me with my request that I needed ASAP and she was able to send me my records in a timely manner.
I wanted to give my thanks and appreciation to someone well deserved, Alexis or Lexi Cunningham. Considering my situation with taking care of my parents(and my bit of frustrated tone) when calling in, Lexi not only was helping me with the process of transferring records but also giving compassion towards my situation. Lexi even gave me her direct email and assured me they would take care of this process for me and get it done. She meant what she said... she called me and told me she sent the records within that same day. I have dealt with doctor's offices and other companies trying to get copies of records and instantly thought oh no here we go when first calling in... (hence my frustrated tone at first) . I am truly thankful for the company and especially Mrs. Lexi for taking this weight and stress off of me and being so kindhearted, efficient and knowledgeable.
I had a wonderful experience with Ashley Roland and HealthMark. The wait time on hold was not very long and once Ashley answered the phone she jumped into action to help me get the documents I needed in a timely manner. She was very professional and kind. Thank you Ashley for such great customer service - you made my day :)
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