Our phone system suddenly went dead. Our previous phone repair company went out of business and we couldn't find anyone else. Out of desperation, we called Hawkeye just in case they could help. I wish we would have called them sooner! We called them at the end of the day, and they sent Kent here first thing the following morning. Within an hour and a half, they had our phone system up and running, just like before. In addition, he showed us what had caused the problem so we would understand what happened. Hawkeye is now our first call when we have phone issues!
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Every once in a while you find somebody who loves their job and they are a master of their trade both in knowledge and experience. There is a dude at Hawkeye who's name is Kent and he fits this description. Amazing talent. As a matter of fact, Everyone from the receptionist to the inside service adviser were amazing. They were perfect to work with.
Hawkeye was great while we had them. There was 2 instances where I was double charged and it took calling them 3 times before I got my money back from two back to back months though. We moved and no longer could use them and they continued to charge me for 2 months after I cancelled . When I tried to email and call them 3 times , I kept getting informed it would be handled but they still never refunded me for the extra charged. I will continue trying to call to get my money refunded . All in all the service is great but communication and billing is awful.!!
Steve Doyle was excellent !!! Very Professional, Efficient, and Courteous. Steve solved the issue in a timely, efficient manner with very Technical aptitude and pinpoint troubleshooting abilities. Thank You Steve and Thank You Hawkeye Security for sending the best. Sincerely, Mark and Mitzi Gibbs
UPDATE:(Positive reviews on Google are fake! Hawkeye has paid 301 interactive marketing for them)
So, today I had an interview with Robert..... This was the most aggressive in your face debate style tactic I have EVER encountered. My resume, skill set, previous job history and, myself personally were belittled/degraded. This man had a mass interview set up and I was the only person to show.
I have 16 years of lateral experience plus, to be conservative, my resume was a 90% match to their job posting. Needless to say, I am a well qualified candidate that has management/supervision background that is 100% verifiable. I submitted my resume on 4/2/19 at 12:07pm and was called at 12:19pm to come in for an interview.
In this interview Robert apologized 3 time for attacking me personally by saying "I know you probably feel like I am attacking you, some people feel like I do that", I agreed with him. Then apologized for attacking my resume twice with some random hollow excuse as to why.
I tried to end the interview by telling him that I do not think my resume is aligned with their business. He still pressed forward with the interview after the first above mentioned apology. He then attacked me again and I responded that I believed my skill set was novice at best and did not think I would be a good fit. He continued pressing the interview forward. Then he asks me after my body language and prior comments "are you OK", to which I told him, I have been in several interviews and been on his side of the desk during and I have never been in a interview that has gone so poorly and that I did not see a reason to continue. He still kept pressing forward with the interview!! Finally he asked again "are you OK", I told him that between the company policy and this interview that I am convinced that it is a very oppressive place to work and has an extremely negative culture. His response was, "oppressed?". I refused a handshake and walked out immediately.
If this company was willing to treat a potential well qualified new team member this way how do they treat their employees? How would that affect the service you get from them? How eager would the technician be to do his best with a manager like this? How would you expect to be treated by any member of this company? Do unhappy employees produce better results? Do customers want someone with a chip on their shoulder working on their home or business?
Just reaching out to let you know how happy we are with the Security System and how great the install went. Joey and Christopher did a wonderful job. I am amazed by the way they were able to get all the wires run through the house without leaving holes. Joey was very knowledgeable on the product and did great explaining how to use the system. I can confidently refer Hawkeye out to friends and family.
Horrible experience. I have had Hawkeye for about 4 years. I havent had any issues up until last week, when I saw their true colors. The day after Thanksgiving at 12:30am, the alarm started going off loudly every 30 seconds saying there was a low battery alert. Trying to keep the household asleep, I got up and tried to fool with it for a bit. After no luck, I called the monitoring company, they told me that they were showing a low battery but could not tell me where. They said they had no record of area 9 or wherever the alarm panel was telling me had a low battery and only a technician could. They said they would put a call in to Hawkeye's after hours person and I should get a call within 15 minutes. After about 30 minutes I called back, this time the person told me it could take an hour to get a phone call. I sat there waiting for 90 more minutes, by this time the entire household was awake. I called the monitoring company back and was told that they would call and leave another urgent message and suggested I try the afterhours number as well. And so I did, I called, left 2 more voicemails with Hawkeye. After another hour of non stop beeping, I removed the panel from the wall and disconnected all the wires to get the alarm to stop. Actually I removed both panels and all the wires.
If this experience wasnt bad enough at this point. I NEVER received a call from the monitoring center informing me that my alarm had been disconnected unexpectedly. Furthermore, to this date, I still never received a call from Hawkeye returning my 2 voicemails and the monitoring center's 3 voicemails instructing them to call me. Several days later, I called Hawkeye and terminated my service with them. The person asked if they could be of service in the future, so I told the person of my bad experience. He could not have cared less, all he said was "thats odd they didn't call you back" and a very insincere "sorry". Then rushed off the phone.
I not only wont use Hawkeye in my future house, but I definitely will not recommend them to anyone.
When seeking to cancel monitoring service with Hawkeye because of a substantially better monthly rate from Brinks, Hawkeye repeatedly would not return my calls and continues to charge me approximately $43 monthly on my AMEX card for monitoring service. Hawkeye's WiFi sending unit has been replaced by Brinks and Hawkeye no longer is capable of detecting an alarm activation.
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