Hans Heating & A/C Reviews

Very satisfied with our choice of Hans to service our equipment. The technician called us before coming to our home and arrived in a timely manner. Tanner did an excellent job taking care of us and wasn t afraid to share his existing knowledge on our unit. The technician explained some preventive maintenance that could extend the time between repairs that we could do ourselves. It s almost impossible to find a company that puts the customer first instead of revenue and we were pleasantly surprised. We will continue to use Hans for all of our needs

We have used Hans Heating and Air Conditioning for many years! They have always proven to be reliable and willing to make a service call whenever needed. We use their spring and fall checkup, and feel it is a good value. Steve goes out of his way to keep his customers happy. Thanks, Hans Heating and Air!!

Outstanding customer service. I called in the afternoon for an appointment and they had someone out the next day. The tech was knowledgeable and respectful. Will be calling each year for routine maintenance to keep things running smoothly. True service with integrity.

Tanner came to service our equipment was very knowledgeable, friendly and explained the necessary repair in ways I could understand. Will be recommending Hans to family and friends

Amazing service! Went above and beyond to give us everything we needed and all at a very affordable price compared to many other quotes! Very honest, hardworking, respectful and skilled crew! Will be using them from here on out!

Their driver that takes the interstate from about maybe dodge street to get off at the sapp brothers exit 144th street needs to not be driving for them. Speeding on the interstate and cutting people off including me. Then getting off the interstate turns super sharply and fast where he coulda rolled and cut lanes of traffic and cut me off and about hit me. Some people should MAYBE either leave for work on time and also be more cautious driving a company vehicle.

Very professional in all aspects of their service. Installed overdue new furnace and AC for a reasonable price, and corrected the return duct size. I started seeing decent savings on my electric bill right away.

Phillip showed up quickly Friday afternoon after I was told they may not be able to make it until the following Monday. He diagnosed the issue swiftly, was helpful in getting me up and running at a more than fair rate, and advised me on a few things i did not know to help my systems run more efficiently with the hopes to space out the repair calls. Five stars!!! Thanks Phillip!

Very professional and during this time of COVID-19, Brad and Nate took all precautions necessary. They not only fixed our humidifier problem, they also took the time to look over the system and make sure everything was in order. Hans Heating & A/C is great!

I Called Hans for yearly service on Heat and Air Conditioning that they installed. The Techs were on time. Before they began work I explained that the AC unit has been loud from the time their company installed it and would like for them to investigate and provide me an answer as to why it is so loud. After their work was complete he said the reason that the AC is so loud is because it is only a SEER 13 and that the control board to the AC s compressor caused it to ramp up. I called BS and said if that was the case and it was a slow start on the compressor motor it would quite down after it got to full speed. I then asked to talk to his service manager and his reply was that he was on another job and would call me back. I waited till the end of the work day for a call and did not receive one. While waiting for a call back I did some investigating and found that he was either making stuff up or did not know what he was talking about when he made the claim that the control board was causing the compressor to be loud. I also went down to my utility room to look at the furnace and noticed the front cover on the furnace was not correctly reinstalled after they serviced it, so I removed the cover and noticed the transformer for the humidifier was wire tied and hanging onto a group of wires that are connected to the control board. This didn t appear to be more than a sloppy install except the two wire contacts on the transformer were facing the front cover that has a foil face on it. This can cause a short resulting in damage. I ended up repairing this myself since the Hans service manager refused to do it.
At the end of the work day around 5pm I called the Hans company back and got the service manager Steve on the phone. I explained all of my concerns about the noisy AC compressor and the way the humidifier transformer was installed. He had no response as to why the AC was loud and he said that all new construction humidifier transformers are hung from the control board wires and that it is OK if the open wire connectors come into contact with the foil on the front cover. When I disagreed he got angry and told ME to calm down and said that his boss would call me back. Before I could say anything else he hung up and I haven t heard from anyone since. I m at a loss as to why they are refusing to help with an AC unit that they installed. In my humble opinion the service manager and his crew need some serious training in HVAC and how to communicate with customers. As a person with almost 40 years of industrial maintenance experience I learned long ago that it is OK to admit when you don t know or are unsure of something. Those moments present learning experiences where you can then research and find the correct answer to the question.