I have been driving from VAB to the Western Branch location for years because of the great service I have received from vehicle buying to maintenance. My original Service Advisor is no longer there, but I am still a fan.
Johnathan gave me an extraordinary experience during my visit to Hall. Very professional and descriptive. Thanks to Johnathan and the management as well!
Worst experience buying a vehicle in my whole life. Went to look at a pre owned suburban couldnt decide right then if we wanted to buy so we slept on it and decided the next morning we would go ahead and purchase the vehicle but the price had gone up $1500 overnight. Salesman said increased price because it was too low and they had overwhelming amount of interest in it. So we asked if they would honor the deal from less than 24hrs ago and salesmen says they can't honor that price it was a one time deal and the price is the price they can't do anything about it. Wow!!!!! This is the kind of deal you would expect from buying a car from craigslist or internet classifieds not from a legitimate we'll know dealership so I wrote my first ever review on this because how upset and disappointed I was in the whole matter. Later on that night the sales manager calls me to apologize and tell me that it was a misunderstanding which I already knew it wasn't just sad excuse for having bad business ethics's but I listen anyways. He tells me that the will honor the price so I said I would buy it , I also told him I was already approved threw my bank and could pick up check in the morning. He asked if he could try and get me a better deal thru there lenders and I agreed and sent over my info so he could run my credit and app to all his lenders waited all morning to hear back just to get a phone call saying the vehicle got sold that morning and that I should have put a deposit on vehicle otherwise it was open to buy. This would have been nice if he said that when we spoke. So I'm sitting on a bank check from my local credit union and answering phone calls all day from financial institutions asking for permission to run my credit because I have a lock on my credit info that requires authorization all for a vehicle that is already sold ! This was a horrible experience and I would never recommend anyone to do business with hall chevy
Dan and Jimmy were super cool. honest approach and great customer service. 10/10 would buy again
I bought a new Colorado here in December. I called a week before to be sure everything would be in order as I knew what I wanted, what I was going to pay, and how I was going to pay for it. Basically, I came to the table ready to deal and assumed they would be too. My salesman, Ernest, was friendly and honest, but it was clear that he had not been briefed or knew what was going on. The test drive went fine and I was ready to finish the paperwork and leave when they dropped a bomb: there was an active recall that they discovered when they ran the VIN (something other dealerships I've talked with do BEFORE a customer comes in for a specific car). I wouldn't be able to leave with it and would have to wait an unknown amount of time to take receipt of it. In hindsight, I should have stopped there and just told them to call me when it was ready and we could restart the process then. However, it was a decent deal and the trim/options package isn't available anywhere else in the area. My mistake.
It took 3 weeks to finally get my truck, during which I had to call regularly to find out what was going on. They had me drive several loaners during that time, which was nice, but ultimately more of a liability since I was essentially driving a rental. I understand that things happen and sometimes it's out of their control, but there's a way to be on the ball about it. I called/emailed regularly for updates, but didn't actually find out anything until I went to another dealership to have them tell me what the process should be (Hall Chevy wasn't very free with the information) and find out if the parts were ordered. At the other dealers recommendation, I called Chevy Corporate Customer Service and suddenly, everything was going to be fine....or at least, I was told that.
So after 3 weeks, I finally get my truck.....but none of the accessories I paid for are available yet. Also, those tanks of gas? Yeah, they'll have to "look into that".
Now, we're 2 months later. I still don't have the accessories I paid for and the only time the dealership initiates contact with me is when they want to know if I did my customer survey and the salesman report cards. Kind of hard to give honest answers there when you still haven't technically gotten everything you paid for. Ultimately, at the end of the day, I got a decent deal on my truck and that's about it. I've bought several cars over the years from other dealers around Hampton Roads and have seen how well a dealership can treat their customers. Hall Chevy, unfortunately, could easily be replaced by a Self-Checkout kiosk. Sorry, but that's just the experience I had. Not bad. But not real good, either. If you just want to buy a car or a truck and never deal with the dealership again, then this is probably for you.
(David Phelps in the service department, thus far, has been the only one to answer all my questions and make sure he's doing what he can.)
Amazing car buying experience all the way around. These gentleman, we're patient, kind, easy to talk to and the best at there job. I thank them for everything they did for me.
Hall Chevrolet make the car buying process simple and enjoyable. I cant remember Danny's last name, but sales person Danny was very helpful and happily walked around the lot showing me different cars while i made my decision. Thanks Danny!
I had a very wonderful experience with this dealership, they took their time to work with me and give me the best offer. I was personally helped by Zhane and she did well above 5 stars! She took the time to go through and explain everything to me and I definitely recommend her and the team to everybody!
Loves Zhane !!! She was helpful and knowledgeable. She made me feel comfortable and was very fun to talk to and deal with definitely deal with her in the future for any sales needs. It s so nice having another woman in a sales position. Great job!!!
James Copeland and Steve Swift were able to get everything setup over the phone and had the exact car I wanted waiting for me
Everything went smoothly in the latest service. Dealership personnel were friendly and prompt to get my vehicle in and have scheduled maintenance performed. All in all a good experience this time.
I really had a great experience purchasing my first car.Mr.James Copeland really was great , He's the man to see for a ride.
Everyone was willing to help give me the answers I needed at the time. Good experience.
Great service, no charge due to improper installation of a 2012 recall for windshield wiper hose attachment
Hall Chevrolet is awesome. Staff is very welcoming, and knowledgeable. Everyone has a positive attitude and most importantly I never felt pressure to buy a car. My Sales person was Luke. His loyal devotion to his job reflects great credit upon himself and in keeping with the highest standards of Hall Chevrolet. Thank you. I highly recommend this Dealership
Johnathan got me an excellent insurance quote, even though we couldn't get a deal done, he was as helpful as can be..Shop at Hall Chevrolet!
As a returning customer, we traded in our first Hall vehicle for our second. Jeff worked very hard to find us the exact vehicle we wanted and Zach zipped us right through all of the paperwork. Very professional and friendly.
Antorio Washington is the best at helping people find cars ! So happy to be leaving off the lot in my brand new 2019 vehicle !!!
Antorio Washington did a really great job with with me to get me in a vehicle. He was sweet helpful patient and highly respectful. I know who to look for the next time I'm in the market for a vehicle.
HANDS DOWN THE BEST CAR BUYING EXPERIENCE FOR ME!!!! From the second I walked into Hall Chevrolet, to the minute I drove off with my new car, OVERALL GREAT experience!!! I'm more than pleased with my experience and more so with my new Camaro! I've purchased four cars in my lifetime (BMW, MERCEDES,HONDA, FORD) and those experiences can't compare. The staff and customer service is OUTSTANDING!!! The staff is extremely friendly, professional, knowledgeable, and VERY upfront and honest. Sales Consultant Nicholas Johnson ensured I got exactly what I wanted. He's all of what I mentioned regarding the Hall Chevrolet staff and some! Give that young man a promotion! Stephen Jernigan also was awesome! He was totally upfront and honest and I'm more than positive he helped get me the best deal! Give that man a raise! I missed a few names that I don't remember but they all made me feel at home while I waited to drive off with my new car. Thanks again for the great experience and my new car!!! I highly recommend Hall Chevrolet to anyone and everyone and their mommas!!! YOU WON'T BE DISAPPOINTED! Get there, get there NOW!
Jonathan enjoy assisted me in the best of ways and giving me an excellent car buying experience! Shop at hall chevy
They were fast and very professional will be coming back for my oil changes.
Great experience I ever had was fast I've decided to come there because of artofspeedd giving this dealership is a shout out I'm so happy with my 2ss Chevy Camaro Steve Harden was my salesperson
Great Car buying experience with Chet, Jimmy and DeAndre. Very professional and courteous group of people.
I just brought a 2018 Chev TRAVERSE with the assistance of ZHANE SOUTER. ZHANE was AWESOME in every way! Very professional with an EXCELLENCE IN ALL WE DO Attitude.
Johnathan Joy went above and beyond to help my daughter find the right car. I would recommend my family and friends to come see him.
I was looking for a car and I had no direction till Luke Sewell came and saved the day. He was very friendly and attentive. He knew every question I had to ask. I was very impressed by how much information he gave me about my future car. Luke Sewell goes above and beyond with his customers and makes them feel like he is not just working for the money but feels more like helping out his customers. I want to thank Luke for all of his help and I will be referring all of my friends to this location to buy a car.
Chris Griffin went out of his way to make sure we found the truck we were looking for. He was very patient and did an amazing job.
Took truck in for Headliner, r/s tail light assy. Tail light assy. kept. falling out while driving. Received a follow up call same day they recommended approx. $2400.00 other repairs they said I needed. Went to pick up truck, Headliner was not replaced was told It was special order, and that I approved to holding off on head liner over the phone. I did approve some other items but was shocked to see the headliner not repaired or replaced and the l/s tail light assy. changed, not the r/s. they told me it was crooked inside the bed so they assumed this was the assy. I had wanted changed. But they did sell me the correct one prior to my leaving. Very poor customer service, communication sorely lacking. I buy several trucks for my repair fleet, and highly doubt I'll ever buy from Hall again.
James Copeland was great to work with; he made sure we got what we needed and was a pleasure to work with. I highly recommend James if you are looking.
Danny Peterson was such a great help in picking out a purchasing my new car! Everyone was super helpful and genuinely kind!
Recently I was in the market to purchase a new mid-size truck. I narrowed it down to a few and opted to go with the 2019 Colorado. After shopping around, I elected to use Hall Chevy in Western Branch as my dealer of choice. I was not hounded, but instead treated with respect based on what I wanted. Victoria Peterson was my salesperson. She is a consummate automobile sales professional. She did two things I have never really encountered with other auto-sales individuals in the Hampton Roads area; (1) She listens, and (2) She does exactly what she tells you she is going to do. She is definitely unique in this industry. Historically, I have always purchased Ford s and this was my first Chevrolet (GM) purchase. Based on my recent experiences with a particular Ford service staff, I elected to try something new. If all goes well and I receive great service at Hall Chevy, this will not be my last purchase with this dealer. Overall, I am beyond pleased with my experience to this point. Victoria was and is a superb salesperson!
My Experience at Hall Chevrolet was Amazing! Corrie was very hopefully and know everything about the Equinox I wanted to know. I didn t buy but my experience would be rated 10 out of 10 for sure go see this guy! Amazing!
Danny Peterson was my sales and leasing agent. Before I got to the dealership I received a personalized video! When I arrived to the dealership, Chris Griffin greeted us until Danny was available. Chris started showing up vehicles and was a great asset to the experience. Once Danny arrived and during our visit, we had a great experience...after viewing about 8 cars (sorry guys).
It was a great experience and I am going home with the vehicle that I wanted.
Antonio Johnson at Hall Chevrolet in Western Branch was great!!! Great conversations to help pass the time while waiting on approval! ! I will be back
Danny was great! Quick and painless, exactly what I wanted. No used car salesman speech here! Zach in financing was amazing. Thanks Again George!
I recommend Hall Chevy Chesapeake to all of my family and friends, great customer service!
Johnathan has great customer service... Shop at Hall Chevy!!!! Great service department as well
I had a wonderful experience in the service department today I bring my brand new Equinox and Ray was very helpful outstanding experience this young man named Javon he was very knowledgeable about my car he helped me with my car he told me things that the salesman did not tell me I think he needs to do a class on all the new cars
If you re looking to purchase or lease a vehicle, go see George Gunter, he s awesome! He was put through the ringer with multiple test drives and various requests for different pricing scenarios at the end of the day, and then came back in on his day off to show us yet another vehicle. George made the entire buying experience enjoyable, ensured we were well informed every step of the way, and ultimately earned our business. Thank you, George!!!
Hall Chevrolet made me feel very comfortable dropping my car off, and went above and beyond a typical dealership. Fantastic business.
Today went great fast check in quick service. Hope it continues to go this smooth.
Hunter Ames was a great salesman and got us into the vehicle we needed with no problems!
The manager at Hall called me twice because the vehicle I was interested in was being called about a lot. I went in and got to work with Danny Peterson, who not only was very helpful in discussing the vehicle with me, but also very personable and friendly. Definitely would consider Hall again and recommend to others.
My husband and I came in today interested in buying a car and Danny emailed us with some information about a certain car. When we came in we asked for him and he quickly offered to get the car we were interested in. He was very helpful and honest through the whole process and would refer him to anyone!
James Copeland made my experience buying a car great. It was my very 1st time being a car asked me what I wanted or was looking for. He help me pick out a car that I i mmediately knew was a great fit for me. I will be referring all of my friends and family to James Copeland because he s awesome car salesman.
The best service ever at a car dealership. I felt like a celebrity. Service advisor made certain that I was taken care of as if I were her dad.
Hall dealership was top notch. The experience was pleasurable. James Copeland was very accommodating and went above and beyond just to help us out. James worked with us on our trade and gave us a great deal on our new SUV Equinox.
Paul Trace was also helpful and honest.
We didn't feel rushed at all even if we finished after closing hours.
As a whole, the experience was great. We are happy with our purchase.
Jacob Barefoot sold me a 2015 Chevy colorada and all I can say is I love my new truck. Jacob made my experience at Hall Auto stress free and fun
danny is the best to work with of all the salesmen
What an outstanding experience! Danny was most helpful with everything! I will be back!
Great service and professional treatment. James Copeland took the time to provide the best service, knowledge, and understanding my needs.
John Precise, the Sales Manager, mirrored James in the way he treated us.
Next time you need a car go to Hall and find James. You can't go wrong.
I lost my keys last week and stopped by to have a new set made. While I was there, I decided to have an oil change done. I didn't have an appointment but Tracy Vespoli took good care of me. He went out of his way to find that I still had a complementary oil change left over from the dealership which helped to offset the cost of replacing my lost keys. Grat service! thanks again.
Today was a good day. Daniel Peterson was the sales man was great as well.i love my new car and my sales man Daniel Peterson
Very sweet people, very polite, works fast and the people there were just lovely!
James Copeland is efficienct fast & friendly. Quality service in completing my car buying decisions.
If there was another tier for the way customer service is conducted, i'll give Landyn McDevitt a 6 Star, or a 11 out of a 10. I like cars and a good deal, with honesty i was able to receive that from her. I thank you and i assure you i will come back and bring friends.
We had a lot of fun, and Jacob, Paul, and Matt were awesome. No haggling, no pressure. Love our new SUV.
I HAD A WONDERFUL CAR SHOPPING WITH JOHNATHAN. JOHNATHAN WAS KNOWLEDGE AND SHARED WHAT I SHOULD DO WHEN LOOKING FOR A CAR. INAM GREATFUL AND WILL SHARE MY EXPERIENCE AT HALL CHEVROLET WITH MY FRIENDS. THANK YOU JOHNATHAN
I have been here sense 215 it's 4 o'clock waiting on a simple oil Chang that's with a appointment
This is the worst experience I've had at a car dealership ever. I'm a Navy veteran for 20 years. I have never been so offended disrespected and misled in my life. I paid $1,300 for a oil leak and my vehicle is still leaking after further talking to the service manager bread after hearing him tell me who's married his experience and how long he's been working there and other offencive comments (from Candice also)my vehicle is still leaking. I would not recommend this place to any navy veteran or civilians!!!
My experience at Hall Chevrolet was simply amazing. They worked wonders with our deal. Our salesman James Copeland and General Sales Manager Kris Platon were wonderful. They gave us everything we asked for and more. Customer Service exceeded expectation. I highly recommend!
Spur of the moment trip to Hall gave us the opportunity to work with Landyn. She was extremely helpful and knowledgeable and worked with us in our purchase of a new Chevy Volt! Thank you to Hall Chevy and Landyn McDevitt!
I had an absolutely amazing experience at Hall Chevrolet. I went to the dealership with no intention to purchase a vehicle. I was greeted by a friendly staff member who introduced me to Da'Ron Scott, whom I had been referred to. The atmosphere was light and everyone was really friendly. Da'Ron made the experience extremely comfortable. He was personable, professional and funny. In addition, he was very knowledgeable of the vehicle and lots of other information. I may have been skeptical and hesitant with making some choices, but he was careful to explain everything to me and I didn't feel pushed in any way to make a decision that I wasn't ready for. He went above and beyond to make sure that I was comfortable and happy. Although lots of time passed, I really didn't realize I had been there that long because everything was enjoyable. My father accompanied me and even he was satisfied. I am extremely satisfied with my new car and I will NEVER forget the experience that I had that day. Thank you Da'Ron and thank you Hall Chevrolet!!!
FANTASZTIC!!! Danny was extremely helpful and friendly!
Excellent service by Ronald RJ Meredith!! Quick service, very polite and willing to work to make my purchase a reality!! Thank you so much for your 5 star service!!
DeAndre really made my car buy experience a breeze! Highly recommended from a friend and it paid off! Thanks to Dre and the Hall family!
I HIGHLY RECOMMEND GOING HERE , HUNTER AND LEVI WERE FANTASTIC AND FAST! I GOT MY CAR THE SAME DAY I WENT IN. HUNTER A. LISTENED TO ALL OF MY NEEDS AND FOUND ME THE PERFECR CAR !!
The best car dealership I have ever experienced. Great customer service and service repairs to our vehicles. David is the most respectful, professional gentlemen that I have ever worked with since I have first bought my 2001 Chevrolet Tahoe from them almost 3 years ago. He has taken great care of every customer that I have referred and they are very happy. Hall Chevrolet has a great team of people who aim to please every and any time we encounter them. I HIGHLY recommend them to anyone!
Johnathan is an exceptional young man who was very informative on the 2019 Chevy Colorado. I would recommend this guy all day evey day!!!!!!!!
My insurance company insisted
that the interior of my car be removed so that they could determine if the car had been in a flood which was my contention; however, company did not come to the same conclusion and I was charged. Hall was very accommodating.
The car buying experience was easy and Danny was very helpful. Our first Chevy and we are excited!
My Fiance and I had the best experience with Hall Chevrolet. Our sales man Lenny was very professional right from the start, My fiance told him what we were able to do and what were wanted for a vehicle, he got us approved before we made the trip from Williamsburg to Chesapeake and the vehicle was exactly as advertised. I wanted to take this time to thank the entire staff of Hall Chevrolet for a very awesome car buying experience. Thank you so much Lenny.
The only reason this did not get 5 star is because we had an appointment at 11 to look at a truck. After driving 2 hours we were told the vehicle was not even there, nor was the salesman we made the appointment with. So Danny took over. After the wonderful salesman Danny worked to find something similar since the truck we wanted was not there, the truck showed up (about 45 minutes later). Not to mention the process took 5 hours. The best part, we got the truck we wanted and the price range we wanted, and they worked with us on our trade in! Danny was wonderful in making it all work out, especially after he was handed us already a bit irritated over the truck and the original salesman not being there. If you need a go to guy, HE IS IT! Thank you Danny for everything. Danny gets a 5 star, but the store in general does not. ;)
Jonathan has EXCELLENT customer service!!! Shop at Hall Chevy!!!
George & Jimmy, the "salesman" were great! Help me with getting the car that I've been wanting for a long time!
HORRIBLE LAST EXPERIENCE WITH YALL! PLEASE STOP CALLING/EMAILING ME, I SOLD MY CAR AFTER MY LAST VISIT WITH YALL!
We had a great experience. Danny Peterson took great care of us and helped out so much!
Eliminated the initial fear of what I thought was going to be a total disaster. I was impressed from the phone call with Lisa, to the towing service, to the scheduled pick up Driver who was VERY Wonderful and VERY patient to the Service Team Technicians, all who made me feel COMFORTABLE. SUPERB SERVICE AND SATISFIED CUSTOMER
hallchevy.com
