A couple years a the systems were nice and good quality. But then they must have changed factories or something. One of the employees told me they were getting a lot more complaints and on the new website. Well the systems never got any better for over $570 you can get the same or better quality for $100.
Their hair system quality is bad, I paid $ 550. ( yes they are cheaper than hair club for man but not that cheap ) after wear three week, the hair just keep fall off until the lace is exposed. I callled them, the way they handle it make me feel so much worse, please look somewhere else for good hair system. This is not a good company.
Very frustrating every time it occurs, hair shipments are almost always behind schedule (usually 7-10 days). Easy enough to blame the factory in China, so they usually do.
Ive been with the company for almost 5 years... after dealing with new image hair clinic and their outrageous prices... i came here and get better hair... for seriously more than half the prices...ive been late...on several payments...they are always understanding and dont charge outrageous late fees like other places... and the hair is beautiful!
Do not go for a job with this place! It reads "work for a company that cares about their staff" well funny, I'm a single mom, I quit a job that I had just recieved a raise with. I told this to the man who hired me, he said he couldn't give More
HD is a small company trying to provide a quality product for customers that really need a high quality hair system. This is no easy task. I admit that I have had varying results over the past few years -- getting a few good systems and others that I have needed to be remade. BUT, HD has always honored their guarantee and they have remade the systems at no cost to me and always come through. This COVID situation has literally put a stop to products moving from the factories to the US. No hair company is having success in getting human hair systems to customers. HD is not the only one! The customer service representatives at HD have been nothing less than compassionate and understanding in delivering information that the systems are once again delayed or being re-routed to a new factory. They have a tough job telling people who depend on their systems that they won't be arriving as scheduled. I believe in this company -- I believe that they will provide quality hair systems as soon as they possibly can. They provide helpful tips and excellent products to make your system last as long as possible and they stand by their products!
You'll regret buying from these people but don't take my word for it. Do your own research Look at all the negative reviews. The positive ones are phoney .
Awful experience and customer service with zero knowledge.paid double the value of the item for a shipping company and broker for no reason and no information after ordered my items they charge me tons of money for shipping and after several days UPS again asked for extra charge to clear my package from border and no one mentioned this extra cost anywhere and when i ask the company they said they don't have any idea about it and they are not even willing to refund my money back. I literally paying 200% money for shipping than my value of items. and the company didn't help at all to help me in this mess they made
bad quality hair. save yourself the headache. look elsewhere.
The hair systems here are really bad. That being said, they have good prices on hair products, been a customer of the products ONLY for about 10 years. They recently updated their website, I've tried to place an order 3 times in the last month and keep getting error messages. They are "aware" of the issues...I'm done...will find some place else.
Wrong color again and again, and very un-natural front hair line.
Do not waste your time or money on this company. I am a disabled vet that needs to cover scars on my scalp. They do not care about you as a customer only as a financial contributor to their employees. I cancelled my contract with them today. Michelle was more than happy to tell me to go look for somebody else to do my hair. Thanks for all your Kacy of support.
